SANDY JULIAN III
Cel. 832.329.1011
Home: [Send email to request phone number] 16.3144
BP Exploration-EDS
04/2009-10/2009
Security Technician
Responsible for the creating and troubleshooting user accounts for
Altiris web portal and Active Directory
Create new user accounts and assists in first time logins.
Setup and support of single sign-on for web portal users
Remote support for off-site users accessing web portal.
Imaging, configuration and deployment of new workstations.
Training for first time users accessing the BP network and web portal.
Remote and on-site support for all BP workstations.
Methodist Hospital System- Prostaff
11/2008-4/2009
Technical Analyst
Deploy and maintain workstations throughout system
Responsible for inventory of new laptops through Remedy Asset Management.
Installation of images on new workstations.
On site setup of new workstations and training of end users throughout
system.
Add new users to Microsoft Active Directory.
Participate in field support for IT analytical team as needed.
Provide remote support for clinical staff using Novell Console One.
St. Joseph Hospital
11/2007-04/2008
Helpdesk Analyst
Oversee systems software testing on desktop computers with multiple
hardware platforms.
Excellent working knowledge of all of the following: Windows 2000,
Windows NT, XP operating systems and understanding of hard drive partitioning,
registry, and device driver installation and configuration.
Experience installing and reconfiguring PC hardware and software
systems.
Excellent written and oral communication skills.
Strong in troubleshooting skills.
Excellent in leadership, communication, and organizational skills.
TOSHIBA
04/08/-11/08
Technical Analyst III
Installation and configuration of the following:
Microsoft Outlook 2007, Vista, XP, I ran wire for the HUBS, and for the switches
and telephone, and Ethernet and TCP/IP. I reset passwords, and enabled users to
Baan, Active Directory and GroupWise; also Unix Shell Scripts, SQL, Java, C, Net;
Remedy and Microsoft Sequel.
Additional Duties:
Administer, maintain, support, and troubleshoot a medium sized LAN/WAN
environment. Support of hardware and software on all desktops and laptops.
Support of all users on helpdesk. Administer and maintain user accounts. Train,
repair, and counsel users customers on a daily basis.
Required Duties:
Add new users to all platforms (NT, Oracle, Unix, Novell, Safari,
PeopleSoft).
Responsible for NT server administration and installation and network
troubleshooting and support.
GroupWise administration
FEMA
09/07-11/07
Installation of Katrina evacuees into the system for FEMA housing assistance.
Setup active directory for users, remote access to users working from home
(remote) with laptops.
Installed and setup Dell servers.
Litton
02/07 05/07
Helpdesk Analyst: contract
Supported Atlanta and Houston users, Password resets, Mapping printers,
Installation of Microsoft outlook, Restarting printers, Running backup jobs for
users, VPN and encryptions for users remotely, Remedy for troubleshooting
tickets, LAN/WAN and MS Exchange, as400, Phoenix, Remedy, Paradigm.
Setup Active Directory for users, and creating accounts for users, as well as
remotely; also documented 85% of calls from helpdesk analytical resolutions.
JPMorgan Chase
12/06 02/07
Technical Support Analyst: contract
Responsible for assisting clients with Global help desk techniques via
internet and phone. Accessing over 300 variations of applications and resolving
clients issues.
Reactivate Lotus Notes/Remote Access, as400, Novell and various database
systems and resetting passwords for agents and users.
Mapping printers.
Creating incident tickets for clients and sending them out to the Queue
Managers from different regional branches.
Accessing different software applications to meet the needs of local and
nationwide agents and users.
Setup Active Directory for users, and creating accounts for users, as well as
remotely.
CHEVRON
02/04 08/06
Computer Technician II (contract)
Installation of new PCs, peripherals, and new software, Troubleshooting of PC
operations.
Setup email accounts, outlook 2003, mapping printers, connecting to network
drives and provided network support for key network hardware and software
including back up systems for the security of Chevron/Texaco. SAP, Worked with
DELL software and hardware.
Supervised moves for Chevron downtown to the Enron buildings, 20 employers
under my supervision to move over 2500 users.
Schlumberger/Network Solutions
05/01 11/03
Tester (contract)
Testing
Installing software for Shells Self-service module.
Registered ActiveX Components Services using COM application.
Set up Active Directory modifying, configurations using CA/Citrix Servers,
M-300, M-500, EN-733 and Thin Clients.
Respironic
11/00 05/01
Customer Service Technician (contract)
Repaired damaged concentrators and made modifications and adjustments inside
the scope of quality assurance of the Millennium Oxygen Concentrator System
intended to provide supplemental oxygen to persons requiring low oxygen therapy,
by my thorough checking, testing installation and maintenance observations
Respironics certified technician
Education
MTI College of Business and Technology
Associate Degree in Computer Systems Technology
CERTIFICATION
A+, Hazmat.
ADDITIONAL TECHNICAL SKILLS
AS400, Linux, Paradigm, XP, Sun-Workstations, Sap, VPN, DNS, Customer Service,
Encryptions, Remote Access, Security, Switches, Active Directory, Ghost Servers,
Digital Projector, Helpdesk With Trouble Tickets, Windows 2003, PDF Files, Lotus
Notes, Sap, Unix, Software, Hardware and CISCO.
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