JASMA BARRETT, CPP
147 N Beltwoods Drive	 [Send email to request phone number] 54-4890
Desoto, Texas 75115	[Send email using form at bottom]



CAREER SUMMARY

Results oriented payroll processing support consultant to clients in the
healthcare, hotel, restaurant and automotive industries.  Key strengths are time
management, communication and customer service. Expertise includes:

•	ADP Software
•	Data Entry Accuracy	•	Customer Service
•	Problem Resolution

PROFESSIONAL EXPERIENCE

ADP, Dallas, Texas	1989 – 2009

Client Support Consultant (2004 – 2009)
•	Provided support to client with payroll processing polices and procedures,
software usages, tax filing and reporting instructions.
•	Resolved issues relating to product usage and capabilities.
•	Ensured that client was utilizing appropriate processing procedures.
•	Developed and maintained relationships with an assigned client base of 30 or
more clients with 50 to 500 employees.
•	Maintain effective communication to ensure client satisfaction.
•	Earned recognitions for high productivity and excellent quality surveys.

Key clients supported:  Landry’s, Children’s Medical, Salvation Army

Associate Billing Specialist (2002 – 2004)
•	Provided support to client with sales and billing issues.
•	Researched and resolved billing, pricing or sales credit discrepancies for 25
or more clients daily.
•	Audited sales orders for accuracy.
•	Resolved clients billing inquires efficiently, effectively, and promptly.
•	Assisted in implementation of new billing/sales credit policies and
procedures.
•	Developed improved FSDD procedure, thereby reducing approval time for
clients.

Tele-service Representative (1989 – 2002)
•	Provided payroll processing by phone for assigned clients.
•	Entered payroll information by phone for 30-40 clients daily into ADP
software.
•	Provided support with any processing or payroll issues.
•	Developed inbound/outbound procedure for the Tele-service group.

Prior Experience:

Tax Consultant, HR Block

EDUCATION

CPP Certification, APA
Courses in Accounting and Payroll Practice & Procedure, Northlake Community
College, Irving, Texas
Proficient in Microsoft Word, Excel and Outlook