GRACE DEEN
1107 Joshua Tree Lane
Houston, Texas 77073
281-630-2129


EDUCATION		
National Education Center- Houston, Texas – Miami, Florida Associate
Degree-Electronic Engineering Technology-October 1991
North Harris Community College – Houston, Texas		
Excel 97- MS Office/Excel 98- Power Point – 
Introduction to Personal Computer - January 1999 - November 2000 
			
PROFESSIONAL
EXPERIENCE		CONTINENTAL AIRLINES: Houston, Texas

9/95- Present
Internal Support Specialist
		   
14 Years of support, training, and expediting the difficulty electronic
procedures for completion of transactions within a time
sensitive environment. Assisting all codes-share partners with 
ticketing policies and imaging procedures. Saber/System One, World
Tracer/Sonic/QikRes/EZR Systems and SamPro. Assisting with Security procedures
and aircraft fleeting. Maintain and enhance working relationship with other
departments.

			
4/96-4/00		
Employment Involvement Team

Responsible for attending monthly meeting and compiling information for
distribution. Initiate plans for work force in maintaining effectiveness within
the competitive industry.	Implement new programs to increase participation when
detecting fraudulent
Transactions - (WOOF Program)participating within arbitration 
procedures. Established global marketing projects consisting of
March of Dimes, Coffee Lotto(On Board Coffee Service) and Select
Images! 
			

7/94-9/95		
Airport Sales Agent
			
International/Domestic ticketing, One Pass Enrollment, Baggage Claims
SONIC/WORLD TRACER/EZR Systems implement statistical data of passenger totals.
President Clubs vacation relief. 
			

7/87-7/94		
Statistical Specialist

Responsible for alpha numerical data entries for incentive reports.
Utilizing PowerPoint Spreadsheet to compile a system-wide incentive
Programs for management. Active testing preformed utilizing PowerPoint and
WordPerfect. Overseeing a budget for incentive distributions.

9/85-7/87
General Sales Agent
			
Maintain departmental to insure incentive pay.
Cultivating and sharing knowledge of reservation procedures and
Transactions. Creating and documenting PNR for flight procedures.


ACHEIVEMENTS: 	
Employee Involvement Team – April 1996- April 2000, Employee of the
Month May 1999 – August 2003, Licensed Legal Consultant 1996-2004
			

COMPUTER SKILLS:	Proficiency in Microsoft Office applications.