Margie Green
501 E. 8th Street
Austin, Texas 78701
  [Send email to request phone number] 18-6707
[Send email using form at bottom]
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Objective:
I am seeking to exercise and further develop my customer service skills with an
organization offering opportunity for professional growth.  I will bring
increased efficiency to an organization that can offer me a rewarding and
fulfilling challenge.
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Professional Qualities:
·     Extremely organized, detail orientated, and committed to meeting all
project deadlines
·     Over 12 strong years of customer service skills and experience 
·     Profound knowledge and ability working in busy call center environments  

·     Solid experience in all aspects of  call center protocol and procedures
·     Strong home care and health care experience working with elderly and
handicapped patients 
·     Outstanding communication, interpersonal skills and working with various
projects
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Work Experience:
 
Global Employment Solutions/Proxy Agent                                         
                                        2007-Present
·     Made outbound calls to share holders concerning proxy votes and other
information. 
·     Read all materials and information concerning client and company
information as needed.
·     Answered customer questions in a professional and courteous manner at all
times.
·     Input confidential client information into data base making sure all
information was updated daily.
·     Attended mandatory meetings concerning new policies and procedures.
 
Perma-Shield Mortgage Inc./CSR Salesperson-Loan Originator                      
                              1989-2007 
·     Made in-bound and out-bound calls in a busy call center environment.
·     Set-up, cancelled appointments, and made sure all calls were routed to
various individuals.
·     Explained all products and services to customers in a professional and
timely manner.
·     Suggested new products that increased earnings by 23% generating new leads
and new clients. 
 
ProvidianFinancial/Customer Service Representative                              
                                       2000-2003
·     Managed 250 credit card accounts in 10 western states.
·     Answered questions regarding status of various accounts and attended to
problems or complaints  
        From  customers over the phone.
·     Assessed needs of clients and referred them to appropriate representatives
for additional assistance.
·     Other responsibilities included typing accurately and using 10-key by
touch on a daily basis.
·     Received training in all procedures regarding accounts including payments
over the phone.
 
Outreach Health Services/Health Care Provider                                   
                                             1986-2000
·     Provided detail cleaning of clients apartments and homes in a professional
manner. 
·     Performed basic laundry duties such as washing and drying various clothing
items.
·     Assisted with personal checks, paid miscellaneous debts, as needed.
·     Swept, mopped, cleaned, and sanitized various rooms such as bathrooms and
kitchens.
·     Prepared, cooked, and served a variety of food items according to dietary
needs.
 
Eduational History:
          Kennedy-King College  job Readiness Program                           
   Chicago, IL
            Certificate:  Job Readiness Training                                
                              2008
 
PlattEducation Center                                                           
               Chicago, IL
Certificate:  Certified in Accounting and Basic Bookkeeping                     
    1982
 
MaryCarroll High School                                                         
                  Corpus Christi, TX
Diploma:  General Studies                                                       
                             1981