STEPHEN FRIEDMAN
2413 West Hickory St. Apt 107
Denton, TX 76201
Phone: 903-366-1967
s_evans05@yahoo.com


Skills and Qualifications:

Strong communication skills
4+ years in customer relations and service
3+ years in commission sales
Highly motivated and thrive in competitive atmosphere
Extremely literate with computer applications
Quick learner and can handle a fast-paced environment



Work Experience:

Sprint Store - Irving TX
Retail Sales Associate
September 2006 to February 2010

Sales Representative with a monthly quota for cell phones, accessories, data
attachments, maximizing offers and customer satisfaction
Assist and educate customers on all the various phones, products and data
applications and narrow their selection down through qualifying questions
Up sale customers through accessories and various attachments
Part of the position consists strictly of customer service (billing issues,
device repair, and payments)


Icon Security Inc.- Minneapolis, MN
Sales Representative
May 2006 to August 2006

Door to door sales for ADT home security systems:
One hour correlation meeting every sales morning consisting of going over
strategies, techniques, assigning area, venting frustrations, recognition, etc.
Average sales day consisted of driving out to a designated neighborhood and cold
selling every house in the neighborhood until every household was talked to and
pitched
The sale involved selling the customer on their doorstep, entering the home,
demonstrating the security system and educating the customer on the equipment and
the in-home installation process
Salesman ran credit over the phone in customer’s house and left with signed
paperwork and activation fee check
Salesman also had to communicate and develop relationships with the service
technicians


Lowe’s Home Improvement- Bryan, TX
Customer Sales Associate
June 2005 to May 2006

Worked as a cashier, then in lumber and finally in tool dept.
Assisted customer with locating and loading product
Responsible for inventory and detailed end of night checklist completion
Operated and certified to run various forklifts

Education History

University of North Texas - Denton TX
Major: Business / Minor: Communication Studies
January 2006 - Present

Texas A&M University - College Station TX
Major: Architecture / Minor: Business
August 2005 - May 2006

Cumby High School - Cumby TX
August 2003 - Graduated w/honors May 2005

**** Additional references provided upon request ***