ALICIA A. HEJDUK
3202 Mulholland Rd.
Corinth, TX 76210
909-225-4023 (cell)
[Send email using form at bottom]
12 years experience in education management
17+ years supervisory experience
6+ years generalist experience in human resources including
employment/recruiting
Self-motivated, able to set effective priorities, and implement decisions to
achieve immediate and long-term goals and meet operational deadlines
Responds best to high pressure, capable of handling numerous diverse
responsibilities simultaneously
Excellent communication and presentation skills, both written and verbal
Outstanding analytical abilities in decision-making, problem-solving and
conflict resolution strategies
Resourceful and creative in developing and implementing solutions with
sensitivity to cost, efficiency and deadlines
Able to travel
EDUCATION
Keller Graduate School of Management, Masters in Business Administration –
Marketing
Keller Graduate School of Management, Masters of Human Resource Management
Southern Illinois University (in residence March AFB, Moreno Valley, CA) BS
Workforce Education and Development (Training & Development)
PROFESSIONAL EXPERIENCE
DEVRY UNIVERSITY/KELLER GRADUATE SCHOOL OF MANAGEMENT 7/99 – Present
Center Dean (Fort Worth, TX DVUC) 2/5/07 - Present
Center Dean (Long Beach, CA Center) 5/01 – 12/23/06
Center Dean (West Hill, CA Center) 7/99 – 5/01
Responsible for providing a supportive learning environment and assumed primary
responsibility for student academic advising. Handled all issues pertaining to
attendance, grade reviews, incomplete grades, audits and withdrawals.
Accountable for issues regarding academic and professional misconduct,
satisfactory academic progress, academic probation and student dismissals.
Managed the processing of waivers, transfer credit and grade reviews.
Assist in faculty recruitment ensuring that potential faculty has appropriate
experience and academic credentials. Recognized the quality of faculty is central
to the Center’s success and ensured that each faculty member feels valued,
appreciated and supported. Performed faculty resource audits, generated
developmental plans, conducted class observations and regularly solicited
feedback from student on faculty teaching performance. Responsible for ensuring
the mean faculty rating to be at 3.4 or higher each term (on a 4.0 scale)
Manage the new student recruiting process, local marketing and advertising and
corporate and community outreach.
Developed social, educational and professional activities to increase student
satisfaction. Established academic partnerships with companies to support
recruitment and job development.
Increased student retention to 80% for Undergrad students and 85% for Graduate
students.
Manage P&L for Fort Worth Center, maintaining profit margin between 58 and 60%.
Assumed responsibility for facility management, faculty and staff management and
other general administrative and school-wide initiatives and activities.
Maintained an overall 3.3 – 3.5 rating (4.0 scale) for center services support.
Opened the new West Hills Keller Center in 1999 and responsible for hiring and
training staff, recruiting new students and faculty.
Manage 8 employees, including admissions and operations support staff (financial
aid, student successs, operations)
BRYMAN COLLEGE 6/98 – 12/98
EL MONTE, CA
Director of Education
Responsible for all phases of education program including curriculum,
instructors, compliance with accreditation guides/school catalog, student
entrance exams, student attrition, student services, student academics and
attendance.
Counseled students with regards to academic/personal issues.
Supervised 4 program managers, 12 instructors, and 1 registrar.
Taught business classes in math, English, etc. as necessary.
PHILLIPS COLLEGE/PLATT COLLEGE 10/93 – 2/98
RIVERSIDE, CA
Assistant Director/Business Manager
Managed day-to-day operations including budget adherence, payroll, accounts
payable/receivable, student accounts
Responsible for all human resource functions, including recruitment, employment,
benefits administration, record-keeping, employee relations, analysis,
compensation, and compliance with state/federal laws
Taught skills classes as needed (i.e. career development, typing, word
processing, etc.)
Liaison for government agencies including JTPA, TRA, VA, State Rehab and
Vocational Rehab
Assisted in preparation of ACICS re-accreditation self-study and CPPVE
re-approval self-study
Counseled students regarding payment issues, academic issues, personal issues,
etc.
MERRY MAIDS 1/91 – 8/93
REDLANDS, CA
Manager
Performed all aspects of managing day-to-day operations of 10K/week business
operations including employment, recruiting, supervision, employee relations,
sales, accounting, and customer service
Negotiated insurance renewals, including bid comparison for worker’s
compensation and liability
Recruited full/part-time staff to adequate levels to ensure quality customer
service
MANPOWER 1/85 – 2/91
Office Automation Specialist (San Bernardino, CA Franchise) 6/88 – 2/91
Train customer employees on 10+ computer software programs
Served as liaison with IBM, providing joint sales presentations, software
demonstrations, seminar/ job fair participation, and product knowledge seminars
Branch Manager (San Bernardino, CA Franchise) 6/86 – 1/88
Manage overall operation including supervision of staff of 2, inside/outside
sales to HR professions and customer service
Implement computer software training program in 5 branch offices, including
staff training
Office Supervisor (San Diego, CA Franchise) 1/85 – 6/86
Recruit, interview, test and place applicants into temporary office positions
Maintain quality customer service including employee counseling, and handling
customer complaints
Facilitate computer software training to employees to enhance job placement
REFERENCES
Available upon request.
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