DON ROUSE
2421 TRUXCILLO • HOUSTON, TX 77004 • (832) 542-9688 • [Send email using form at
bottom]
Accomplished IT Support Analyst with more than 15 years of experience assessing
and effectively solving desktop issues with great accuracy and speed
SUMMARY OF QUALIFICATIONS
	Preformed many migrations from / to all Microsoft operating systems to
date.
	Solid professional and academic experience in desktop, helpdek, and
network support.
	Strong analytical skills that translate in efficient and fast
troubleshooting.
	Strong communication and teamwork skills.  Ability to work closely with
customers to identify and solve problems.
	Experienced in multiple software, hardware and operating system
platforms.

AREAS OF EXPERIENCE AND SKILLS
Hardware	Software	Operating Systems	Environments
Avaya Merlin Magix phone system.
Compaq, Dell, HP, IBM, Laptops, desktops, and Servers.
HP laser and DeskJet printers.
DSL modems and routers.
PDA’s, Pocket PC’s, and Blackberries.
	AD Administrative Tools.
MS Office Suites 97 to 2007
Ghost, Citrix Client.
Various web browsers.
Adobe Acrobat.
Antivirus applications.
Remote Administrator.
Various Help Desk Tracking 	Systems.
In-house written applications.
	Server Side
Windows NT 4.0 through Windows 2003.
Exchange 5.5

 Desktop
DOS 5.0 to 6.22
Windows 3.11 through Windows 7.

	LAN
WAN
Ethernet
Fiber Optic and 	Token Ring

PROFESSIONAL EXPERIENCE

Kraton Polymers, Westhollow Technology Center, Houston, TX		04/02 – 06/09

 Helpdesk / Desktop Support /Administrator
•	Provided support for network connectivity, hardware, operating systems,
applications, and peripherals. 
•	Responsible for troubleshooting the Avaya Merlin Magix phone system, Dell
Servers, Dell Power Vaults, HP Laser Printers, and daily server backups.
•	Part of a small team to migrate desktops, laptops, and servers for
approximately 1500 users worldwide while maintaining support to Kraton employee’s
at Westhollow Technology Center.

MicroAge contract for Pasadena Paper Co, Houston, TX	10/98 – 10/01								
Helpdesk / Desktop Support
•	Provided Helpdesk / Desktop, and Administrative support to 300+ users in a NT
4.0 static IP environment.
•	Created Ghost images to reduce new install/configuration time from 4+ hours to
less than 1 hour.
•	Created intranet Website for documentation to be easily accessed from any PC
onsite.

Hi-Priority / ABA Moriah, Houston, TX		10/95 – 09/98										
Field Technician
•	Successfully met service level agreements while providing onsite service on
various brands of servers, workstations, laptops and printers for various clients
in south east Texas.
•	Analyze and prioritize customer issues taking in account urgency, cost, and
growth potential.
•	Install and configure new equipment, software, and peripherals.

CERTIFICATIONS: A+, MCP Microsoft Certified Professional, MCP +I Microsoft
Certified Professional + Internet, MSCE Microsoft Certified Systems Engineer,
Compaq, Dell, HP, IBM Certifications, and Avaya Merlin Magix Administrator.
         
         Keywords: IT, Systems Analyst, Helpdesk, Desktop, System administrator,
Information Systems, User
        Support, Data Analysis, Internet, Network Analyst, Microsoft Certified,
Microsoft Certification,   
        Technology Management, Migrations, Rollouts, and Data Recovery.