Damien Ealy
Manvel, TX 77578
[Send email to request phone number] 58.0979
Dealy33@gmail.com
OBJECTIVE
Information Technology specialist with 5 years of networking and troubleshooting
experience within the telecommunications/oil and gas industry. An analytical
professional with strong conceptual, organizational, and problem solving skills,
as well as the ability
SKILLS SUMMARY
Operating Systems: MS Win 95/98/2000/XP/Vista/7, DOS
Other Applications MS Office Suite
Technical Skills: TCP/IP, DNS Configuration, DHCP Configuration, LAN/WAN
Configuration, PC hardware and operating systems maintenance and troubleshooting,
VLAN Support, Pinging, Share Point, Cisco Call Manager, Cisco Unity, VOIP, Sat
Manage, Vipersat, Firetide, Riverbed, VSAT, iDirect, Comtech Modem, Colubris,
Project Management.
Certifications: CCNA In Process
Professional Experience
RigNet
Houston,TX
Network Operation Center Engineer (NOC)
07/2007 Present
Hands on experience configuring and troubleshooting Cisco Routers and Switches
to provide VOIP, analog voice, and Internet services to end customers. Provide
LAN/WAN support. Experience in resolving complex computer/network hardware and
software issues. Experience in Cisco Call Manager and Cisco Unity configuring IP
Phone and setting up voice mails, ability to collect and interpret data, strong
in written and verbal communication and excellent time management skills.
Trained new employees. Work both Tier 1 and Tier 2 issues
Troubleshooting WAN and backhaul circuits. Working Independently in Wendia
and getting issues resolved in a timely manner. Remote Monitoring with Nimbus
Monitoring System including alarm escalation to alarm resolution. Provide
excellent customer service while proactively troubleshooting and resolving
customer issues in a timely manner
Experience in and knowledgeable in SCPC and Asymmetricial Satellite link;
iDirect and TDMA networks using VSAT, auto acquire, and Seatel stabilized
antennas. Experience in the use of Network Monitoring tools such as iBuilder,
iMonitor, and iSite. Checking the Comtech Modem configurations at the remote
location for possible issues. Using spectrum analyzer to analyze the carrier for
possible issues
Provide VSAT remote and on-site support with network monitoring of satellite
communication systems, voice, and data networking equipment on offshore and
land-based installations throughout 21 countries and 6 continents; on and
offshore drilling and production industry located in Texas, Louisiana, Brazil,
Malaysia, Nigeria, Norway, Qatar, Saudi Arabia, Singapore, UAE and the UK.
Cintas Corporation
Houston, TX
Service Sales Representative 05/2005
07/2007
Uploaded and downloaded customer information including weekly inventory from
the AS400 system to the DellX50 Pocket PC
Balanced route sheet daily during the check-in process
Assisted companies of all sizes consistently present a clean, crisp,
professional look by servicing and providing them weekly change outs of uniforms,
floor mats, and restroom supplies
Implemented customer satisfaction by building rapport, responded to customer
inquiries and requests, as well as pro-active problem solving
Dish Network
Houston, TX
Field Technician
07/2004 - 06/2005
Set Up and Installed Cable Television service and High Speed Internet
according to Industry standards for residents. Installed, tested, and repaired
of DS and related equipment that received communication satellite signals for
commercial customers, residential customers, and retail outlets by performing the
following duties
Discussed site location and construction requirements with customer
Conducted installation when area is inaccessible from the ground
Oriented dish to direction and altitude of communication satellite
Connected dish and television set to signal converter control box
Performed off air broadcast network signal strength test, per guidelines
Tested Installed system
Instructed customers in use of equipment
Replaced or repair defective parts
Constructed pole or roof mounts for antenna base
Accurately Maintained Van Inventory
Ensured that documentation is effectively completed and submitted
Ensured that the highest quality of service is provided to promote superior
customer satisfaction
Adhered to safety guidelines and requirements
Performed other duties as needed
Cingular Wireless
Lafayette, Louisiana
Customer Service Representative
07/2002-05/2004
Addressed billing issues and handled payments to maintain customer
satisfaction
Handled Technical Support Issues
Handled troubleshooting issues with customers handsets
Upgraded service contracts to meet the customers cellular needs
Informed customers of any additional promotional services, cellular handsets
and accessories
Maintained and restored customers contracts for customers calling to cancel
services
Team Lead of Team of 12 Individuals
EDUCATION
DeVry University
Houston TX
B.S.-Technical Management August 2011 (graduation anticipation date)
ITT Technical Institute
Houston, TX
Associate of Applied Science Degree in Computer Network System
June 2007
Southern University & A&M College
Baton Rouge, LA
B.S.-Psychology
May 2004
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