Business Analyst
Strategic business analyst with progressive experience working on diverse
projects including gathering client requirements, developing user interface, and
creating reporting models. Strong understanding of business processes to achieve
revenue and ROI goals. Proactive, multi-tasked, and organized with a solid
background managing rapidly changing priorities with aggressive deadlines.
Productive, detail oriented, and accurate combined with a talent for working with
a very diverse group focusing on varying priorities. Proven history of
identifying needs and influencing decisions while delivering best-in-class
customer service.
Key Skills and Core Competencies
Strategy, Vision and Execution Business Analyst, Design & implementation
Project & Change Management Expertise Financial Modeling, Forecasting &
Budgets
Documentation & Presentation Skills Ad Hoc & Portfolio Reporting & User
Requirements
Solution-Driven Problem Solver Quality Assurance, Process Improvements,
Testing
PROFESSIONAL EXPERIENCE
REAL PAGE INC,. Velocity Division, Carrollton, Texas 2007 - Present
Web-based software development company specializing in multi-family industry
Sr. Business Analyst , 2010 Present; Business Analyst II, 2009 -2010; Business
Analyst I, 2008 -2009
Lead a team of Business Analysts that works collaboratively with Developers, QA
Analysts on a new web-based billing system, from the ground floor, to consolidate
multiple Legacy systems into one application. Focus on process improvement,
automation, enhanced reporting and data accuracy. Gather detailed business
requirements from other Subject Matter Experts and end users, define project
scope, manage & plan release schedule, create prototypes, write design
documentation, and flowchart business functionality. Identify Q.A. testing
considerations and develop training documentation for end users. Assist in
migration planning, provide support during User Acceptance Testing and the
implementation process. Present demonstrations on system functionality to senior
level management and provide critical support to end users during this large
scale, multi-year project. Subject Matter Expert on legacy applications. Work
with Executive Managers to develop yearly roadmap goals.
Specific Accomplishments:
Designed reporting structure for a value-add product in production for the
last three years that provided a competitive advantage and increasing revenue and
client retention by 10%.
Integrated newly purchased equipment and created automation process with
system, improving production capacity and efficiency by 25%.
Designed billing modules to increase turnaround time & amount of client
expense recovery. Expected to increase client expense recovery by 15 20% once
fully implemented.
Successfully managed implementation/migration project with fluid operational
management structure.
Created new dynamic dashboards for client interfaces reducing communication
issues and improving operational efficiency and quality
Ensured release schedule stayed on target with Quarterly road map with less
than 5% slippage
Numerous accolades from clients regarding enhancements after seeing
presentation at National User Conference.
Implementation Coordinator, 2007 2008
Coordinated site implementations at new properties monthly. Worked with
product, development, and operations managers on VES and Legacy System goals and
assisted department in maintaining SLS standards. Trained new implementation
coordinators and delivered customer facing training for implementations.
Consulted with V.P. of Account Management to resolve client issues and to
determine scalability of system enhancement requests.
Specific Accomplishments:
Implemented an average of 30 new properties monthly with less than a 5% error
rate.
Consistently met accuracy standards with 95% correct billing each month and
90% full audit pass rate.
Lead implementation coordinator for company that nominated Real Page for the
Outstanding Multi-family Partner award, which they won in April of 2009.
Recognized as a top performer for exceeding implementation goals often with
the most difficult clients.
GRANDE COMMUNICATIONS, Corinth, Texas 2002 - 2007
Telecommunications company specializing in phone, cable, and internet service
for residential and commercial customers
Business Operations Supervisor / A/R
Promoted to new role in addition to continuing to manage A/R activities.
Managed total staff of 10 including hiring, training, motivating, and evaluating
team, reporting to the Operations Manager. Developed yearly budget, analyzed
data, and performed monthly forecasting of revenue, sales, and operating expenses
for 2 markets ($3.2 Million monthly revenue and $2.4 yearly revenue). Prepared
reports for senior management review using Access, Excel, and Everest with a
financial data link to tie information together. Monitored and audited customer
calls and provided one-on-one training with staff.
Specific Accomplishments:
Implemented new collection process for commercial accounts that reduced aging
by $100,000 in 6 months.
Led conversion of 60,000 new customers and balanced A/R to customer
information to ensure accuracy following the acquisition of Adventex in 2003.
Maintained 90% equipment collection level aging accounts of 60 days under .7
for $3.2 million revenue.
Created new commissions plan resulting in 20% improvement in equipment returns
and 2% improvement in customer churn.
EDUCATION and PROFESSIONAL DEVELOPMENT
UNIVERSITY OF NORTH TEXAS, Denton, Texas - In Process
Masters classes in MIS, AIS, and Managerial Accounting
TEXAS A & M UNIVERSITY, College Station, Texas
Bachelor of Science, 2000
SKILLS
Software: MS Office Suite including Word, Excel, PowerPoint, Access, and Visio;
Mercury Test Director; MS Expression Blend
Databases: MS SQL Server, Oracle, Access
Languages: SQL , C#, .Net
Methodologies: Waterfall, Agile, Scrum, Spiral, Ad Hoc, Iterative, Extreme
Programming
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