Vipra Gupta

Email: [Send email using form at bottom]				

Phone: 916-351-2587 (USA)
    +91981-828-5168 (INDIA)


OBJECTIVE:

Achieve a globally challenging role in the IT industry and to be the best among
my peers and to assimilate everything that is new and interesting so as to
increase my area of knowledge and versatility.

EXPERIENCE:
	
Over 6 years of experience in diverse frontline and management roles with global
industry leaders in India in a totally multi-cultural work environment.

•	Well-balanced business and technical acumen 
•	Exceptional business development and proposal/RFP writing capabilities
•	Strong client facing and client relationship building skills, especially at
the executive level
•	Strong program oversight capabilities, especially in large/complex accounts 
•	Excellent leadership, communication and presentation skills

SKILLS DOMAIN:

Core experienced in client co-ordination, presentations, strategy formulations &
effective client relationship management.

LATEST WORK DETAILS:

March 2006 – Till Date
Company: AgreeYa Solutions, Noida, India
Role: Business Development

Company Profile:
AgreeYa Solutions (www.agreeya.com) a CMMI Level 5 and ISO 9001 certified
company, founded in 1999, provides an industry leading blend of technology,
business consulting, and outsourcing services to provide its customers with
flexibility, agility, and expertise required to excel in today's business
environment. Headquartered in Folsom, California and with its global operations
from Noida, India, AgreeYa provides services to all major industry segments of
the global economy, including consumer business, energy, health care, government,
manufacturing, telecommunications, banking, and financial services.

AgreeYa has been providing high quality solutions and services to client such as
Acer, Alcoa, Allergan, Daimler Chrysler, Deloitte, Fujitsu, Gap, HP, Kaiser
Permanente, Mitsubishi, State of California, North Carolina and Washington,
Verizon and many more.

Job Profile:
Exploring & developing new business opportunities in US market.

•	Working as a Business Development Manager. Responsible for Primary account
management to enhance relationship with the prospect/client and generate new
business opportunities therein.

•	Sourcing & supporting international off shoring business development
activities, working in close coordination with the top management team both in
India and US to meet the strategic business plans. 

•	Providing pre-sales support such as demo walkthroughs, coordinating with the
Consulting team for RFP, MIS maintenance, etc.

•	Lead generation through identification of potential market verticals,
conducting in-depth market research and establishing contact with prospects
through emails and over calls

•	Co-ordinating with in-house technical and implementation heads, passing them
client requirements, following up on client requests through email, telephone,
one to one meeting.

•	Training and motivating team members for improving their efficiency and
achieving pre-defined targets.


Achievements: 
Acquired many new corporate clients like SRA International, Spirit Airlines,
Stanford University Medical Center and many more. Managing end to end Sales cycle
right from - Lead generation, cold calling, Presentation to all CxO level of
various organizations, negotiating and closing deal. Customer focused – managed
key accounts and explored new business strategy with company Director. Set up an
efficient and effective Telesales Team from 2 members to 5 members in just 4
months.


August 2004 – March 2006
Company: One O One Call Centre Services Pvt. Limited, Gurgaon, India
Role: TeamManagement, Training, Business Development & Quality Assurance
Operations 

Company Profile:
One O One Call Centre Services Pvt. Ltd. (http://www.101callcenter.com/) The
Contact Centre based in Gurgaon with latest equipment with excellent services
providing complete CRM solutions across multiple customer contact. 

Some of the products sold proactively are GSM and CDMA mobile phone services,
and Internet solutions, broadband and Cable Internet solutions, landline phone
services. 

Job Profile:
Effectively managed various outbound and proactive sales promotion campaigns. 

•	Worked as a Manager - Operations with One O One Call Centre Services at their
Proactive Sales Call Centre at Gurgaon. Responsible for leading and managing a
team of Call Centre Executive with Team Leaders on outbound sales campaigns and
ensuring all key performance indicators and campaign targets were achieved
consistently

•	Delivered sales and product Training to the new and existing staff. 
Responsible for planning, designing, delivering and evaluating training sessions
on all aspects of customer service, proactive sales techniques and product
training.

•	Managing the Call Quality Assurance team to ensure proper implementation and
evaluation of the standard call quality assurance, call monitoring, call coaching
and voice signature recording and validation processes


Achievements: 
Consistently exceeded the sales target on Wireless Outbound Campaign KPI’s
including Sales and Quality with SPD of 1.25 on Net Sales. Achieved the highest
ever Customer Retention ratio of 87% and the highest monthly sales using the 100%
reference-based sales technique.


January 2003 – July 2004
Company: Asian Call Centre Services, Gurgaon, India		
Role:  Team Management Role

Company Profile:
Asian Call centre Services has its core business in the Lead Generation industry
and services the business and residential customers United States wide

Job Profile:
Worked in a Team Management Role with Asian Call centre Services at their call
centre and generated leads for Mortgage Campaign.

Achievements: 
Established a niche customer base in all the regions with specific criteria’s
for generating the leads with almost 98% customer satisfaction service level


April 2002 – January 2003
Company: Cybersys InfoTech, Gurgaon, India
Role: Asst. Team Leader

Company Profile:
Cybersys InfoTech has best in class contact centre that has the expertise,
quality processes and state-of the-art technology to meet the expectations of
today’s demanding customers with a vision to nurture a contact centre brand
synonymous with excellent services providing complete CRM solutions across
multiple customer contact channels and a mission to be the best in the contact
centre industry at building value. 

Job Profile:
Manage Supervisors verification to close the sales for the agents for various
campaigns like Medical Cards, Credit Cards, Mortgage and Wireless. 

Achievements: 
Declared the highest seller amongst the members of the team. And maintained the
CTQ’s and other value added work, required at the work area. 


August 2001 – March 2002
Company: I-Shiva Back Office Pvt. Ltd, Gurgaon, India
Role: Telemarketer

Job Profile: 
Worked as a telemarketer with I-Shiva Back Office at their Call centre based in
Gurgaon.


Achievements:
Highest sales done amongst the members of the pilot batch and promoted as a Sr.
Exe.


PROFESSIONAL COURSES AND TRAINING:

•	8 weeks “Certified Help Desk Professional” Online course from STI Knowledge,
Inc., USA in April 2004

•	4 weeks training program “U.S Accent and Culture” at Hero Mind Mine, Noida
during August 2001.The training is an U.S Nationally Recognised Unit of
competency and leads to a statement of attainment from the Certificate IV in
Assessment and Workplace Training. 

•	2 week training in “GSM and CDMA Mobiles” at Cybersys InfoTech, Gurgaon in May
2002


OPERATIONAL SKILLS:

Proficient in the professional usage of Microsoft Office, Outlook, Internet,
CRM, MIS 


EDUCATIONAL QUALIFICATIONS:

Bachelors Degree in Commerce Delhi University, India in May 2005
Pursuing Post Graduation Diploma in Marketing Management from IMT, Ghaziabad,
India
	

RELOCATION: Available for global relocation