Sachin Sharma
Block 264 Waterloo Street 
#11-208 Singapore 180264

HP: (65) - 82332683

Email ID: [Send email using form at bottom]

Webpage: http://itcomputing.blogspot.com/ ,
http://www.itmanagment.blogspot.com/


Career Profile: 
______________

IT Manager with Sun Solaris, Microsoft & Cisco certification & over six years of
experience in Operational & Technical functions of Information Technology,
Including a variety of phases of Project Management, Release Management & Data
center Maintenance Etc. Recognized for ability to identify continuous change
actions to reduce cost, enhance quality, and increase margins.  Supervised up to
2 direct reports with responsibilities in Reporting, Planning, Information
system, Software Quality Assurance & Testing. I am an unfailing, sincere,
self-motivated, hard-working personality. I am an antagonistic team leader, with
the ability to support multiple projects concurrently. 

Key strengths include: 

•  Project Planning and Management
•  Process Improvement 
•  Team Building and Leadership 
•  Technical and Operations Management 
•  Research & Analysis

Accomplishments: Process Improvement 
____________________________________

•  Implemented LEAN (Six Sigma) Techniques in existing two processes to save the
production time and to save the resources utilized for the different Processes,
reducing annual overtime by $25,000 and timeliness. 
•  Implemented automated Monitoring system to monitor the 2000 server and
service across the India to reduce Production time and enhancing accuracy and
timeliness. 
•  Implemented Web based IT Application for Patch management, Software
Deployment, Network monitoring, Alerts and to do complete System Inventory and
Audit for all hardware and installed software. 
•  Implemented free Web-based monitoring software for Linux to keeps a tab on
servers and network services and sends alerts through e-mail in case of over-use
of resources or errors, reducing annual overtime by $20,00***-
•  Migration of VAX-VMS Environment to Windows & UNIX Environment for better
performance and to enhance accuracy.

Leadership:
__________

•  Led several cross-functional System & Quality teams and coached team members,
as appropriate, to develop skills and confidence in their ability to examine work
processes, create solutions, and measure improvements. 
•  Participated in management team process to develop vision and mission
statements. 
•  Facilitated numerous Server & Network monitoring programs on new monitoring
systems. 
•  Prepare project feasibility studies and proposals for application testing and
maintenance project.
•  Manage multiple, concurrent activities in parallel and priorities
responsibilities by making quick decisions when necessary.
•  Translating business and technical requirements into detailed design
specifications for application code and modules.
•  Ensuring project process is followed (assignment objectives, Plan view sign
off, post assignment performance reviews).
•  Participating in Root cause & SLA (Service Level Agreement) analysis
exercise.

Operational Management:
_______________________

•  Preparing proposals and giving presentations & demonstrations to the
prospective clients
•  Holding evaluate meetings to observe progress of the project as per to-do
list, and ensuring timely completion and delivery of the project to the client	
•  Managing various technical phase like project documentation, Optimizing &
troubleshooting, monitoring critical paths & taking appropriate actions.
•  Designing and executing test plans, test cases / procedures, gap analysis to
ensure that business requirements and functional specifications are tested and
fulfilled.
•  Verifying change requests and defects; tracking and reviewing test plans,
test results and unresolved problems; reviewing test reports & taking corrective
actions.
•  Delivering and implementing the project as per scheduled deadlines; extending
post-implementation and maintenance support to the technical support team and
client.
•  Operational Management Tools: Minitab (Six- Sigma), Microsoft Project,
Microsoft Excel, Microsoft Word, Microsoft Power Point, Microsoft Access,
Microsoft Outlook 
•   Financial Software : Kobra (REUTER), RIC Tool, Skit, GL Win (GL Trade),
Selector Manger (GL Trade), GL Winsight, GL Genie

Operational and Technical Certification:
________________________________________

•  Sun’s Certified Systems Administrator 9.0
•  Microsoft Certified System Engineer 2000 
•  Brain Bench Certification: MS Windows Server 2003 Administration.
•  Cisco Certified Network Associate
•  GL Trade 3.0 Core Certification
•  A+ & N+ Certified Technician

Career History:
_______________

Quality Assurance Manager, GL Trade (http://www.gltrade.com/), Singapore		
Job Status: 4 Months Contract
July 2007 to Present 

•  Leading and managing the day to day activities of the 5 Member team.
•  Collate lessons learnt and proactively educate field to prevent recurring
mistakes and improve risk management
•  Assist in developing and/or enhancing end-to-end engagement process to
institute best practice discipline in the field
•  Responsible for project and resource scheduling, project tracking, risk
management and quality assurance.
•  Developing a test management practice that covers white-box, black-box,
regression, load, stress and performance testing.
•  Driving testing strategy, methodologies and framework improvements across
Technology
•  Prepare project feasibility studies and proposals for application testing and
maintenance project
•  Establish project plans, resources, time-frames, and make task assignments
•  Supervise assigned resources; provide technical advice and guidance, schedule
assignments and training for development.
•  Develop and ensure all testing deliverables are consistent comply with the QA
standards.
•  Analyze and identify the problems with the QA process and undertake remedial
action when required.
•  Understand the requirements and customized to the QA scope, approach and
resourcing in accordance to the priorities.
•  Manage multiple, concurrent activities in parallel and priorities
responsibilities by making quick decisions when necessary.
•  Conduct regular process improvement reviews and consistently analyze process
and people to ensure common cause of defects and quality trends are recognized
and acted upon.
•  Works with other groups to determine Root Cause and better performance.


Senior Software Engineer, Reuters (http://www.reuters.com/), Singapore
Job Status: 11 Months Contract
September 2006 to July 2007 

•  Leading and managing the day to day activities of the 2 Member team.
•  Worked as an essential part of other teams apart from QA Team, hence worked
on multiple projects simultaneously.
•  Works on small and large, moderately complex projects which require through
knowledge and practical experience in multiple technical environments and
disciplines. 
•  Preparing and presenting status updates for various projects also sets
timeframes schedules to meet customer and business needs.
•  Reviewing of the Test Plans to comply the test criteria’s written with the
requirements of the project & also reviewing the Test Reports.
•  Developing a test management practice that covers white-box, black-box,
Integration Testing, function Testing, regression, load, stress and performance
testing.
•  Responsible for basic and complex administrative tasks, resource and capacity
administration, product administration and support, leading medium-sized
initiatives.
•  Responsible for Datacenter Maintenance. 
•  Monitoring & Managing of Sun Servers / Windows Server/ VAX–VMS Server/ Router
& Switches.
•  Responsible for configuration, maintenance and tuning of all system related
components including system software.
•  Produce weekly summary health check reports on all Sun Solaris/ Windows
Server/ VAX-VMS systems.
•  Monitoring & Managing Windows server connected Storage and SAN environments &
Windows server cluster environment.
•  Performance analysis and reporting of storage infrastructure.
•  Creates and assign new storage LUN’s to host ports; Configure Storage arrays;
Creates storage/ device grouping.
•  Maintaining Quality (CMM Level 2) on process.


Application Support Engineer, General Electric (GE) (http://www.ge.com/),
Hyderabad, India		
Job Status: Permanent
February 2005 to September 2006

•  Preparing proposals and giving presentations & demonstrations to the
prospective clients.
•  Managing and leading day to day activities of team members; allocating
resources among team members and guiding team members.
•  Managing various technical aspects like project documentation, Optimizing &
troubleshooting, monitoring critical paths & taking appropriate actions.
•  Holding review meetings to monitor progress of the process as per schedule.
•  Monitoring availability of SUN & Linux Servers located at Hospitals in Europe
using HP Open View tool.
•  Monitoring availability of Servers, Services (Http, FTP, SQL, Oracle, Telnet
Services etc) using what’s up Gold tool.
•  Performance monitoring of Disk space, CPU & Memory Utilization and hardware
Status of Servers that include Compaq, Dell, HP, SUN Servers and Netapp Filers
using various monitoring tools like DOM, CIM, Data Fabric Manager, NetIQ App
Manager Suite. 
•  Installation and configuration of Solaris on Sun Server.
•  Responsible for Package Administration, File System Management,
Swap-expansion, Performance tuning & Disk errors.
•  Monitoring PACS Centricity applications running on Linux, Sun Solaris and
Windows machines for CT and MRI Scanners of GE Healthcare, ensuring a safe and
reliable data transfer of the scanned images and technical data from Scanner to
Online Center.
•  Responsible for root causes & SLA analysis exercise.
•  Cross Process training and presentation.


System – Cum – Network Administrator, Jetking Info train Pvt. Ltd., Bangalore,
India
October 2004 to February 2005

Service Engineer, Nirmal InfoTech Pvt. Ltd., Bangalore, India
 June 2002 to October 2005


Information Technology (IT) Projects:
_____________________________________

As Application Support Engineer for General Electric (GE), Hyderabad -  India
Project  Name	:	Lean Project (Operation Management project)
Platform	:	Lean & Six Sigma
Tool used	:	Minitab, MS Excel, MS Power point
Description	:	Implemented LEAN (Six Sigma) Techniques in existing two processes
to save the production time and to save the resources utilized for the different
Processes, reducing annual overtime by $25,000 and timeliness.


As Application Support Engineer for General Electric (GE), Hyderabad -  India
Project  Name	:	Monitoring of server & Application
Platform	:	Microsoft  Windows, Sun Solaris, Linux
Tool used	:	What’s up gold 8.0, Windows NT/ 2000 / 2003, Sun Solaris 8.0 & 9.0
Description	:	What’s up gold server which monitor the availability of server and
services, and display's brief details like availability, Performance etc. which
placed into different poles (across the India) and to monitor 50 different
services, including HTTP, SMTP, NNTP, POP3, FTP, SQL, Oracle, PING


As Application Support Engineer for General Electric (GE), Hyderabad -  India
Project  Name	:	Server support & Network Monitoring 
Platform	:	Microsoft  Windows, Sun Solaris
Tool used	:	KASEYA Enterprise Edition, Windows 2000 / 2003, Sun Solaris 8.0 &
9.0
Description	:	It’s an integrated Web based IT Application, which is used for
Patch management, Software Deployment, Network Monitoring and Alerts and It also
do complete System Inventory and Audit for all hardware and installed software.


As Application Support Engineer for General Electric (GE), Hyderabad -  India
Project  Name	:	Remote Monitoring of server
Platform	:	Sun Solaris & Linux
Tool used	:	Nagios,  Sun Solaris 8.0 & 9.0, Linux 8, 9 & EL.
Description	:	Nagios is free Web-based monitoring software for Linux. It keeps a
tab on servers and network services and sends alerts through e-mail in case of
over-use of resources or errors.

Professional Achievements:
__________________________

GL Trade, Singapore :

•   Taken over the duty as a QA Manager in a very petite span of one week.
•   Supervised up to 2 direct reports with responsibilities in Reporting,
Planning, Information system, Software Quality Assurance & Testing.
•   Preparing proposals and giving presentations & demonstrations to the
prospective clients on company products.
•   Prepare project feasibility studies and proposals for application testing
and maintenance project in a very short span of 15 days.
 
Reuters, Singapore :

•   Implemented SAN Environment in the existing network on windows platform
using EMC DMX 800 SYMMETRIX machine.
•   Supervised up to 1 direct report with responsibilities in Reporting,
Planning, Information system, server and storage administration.
•   Migration of VAX-VMS server to Windows & UNIX Server in the Existing
network.

General Electric (GE), India :

•   Taken over the responsibility as a Team Lead in a very short span of 8
months.
•   Implemented LEAN (Six Sigma) techniques and automated many tasks using
Monitoring/ Networking Tools.
•   Received Award for outstanding performance from GE Capital, India for
working closely with Local FE in achieving targets under Server Consolidation
procedures.
•   Received highest no. of appreciation mails (Voice of Customer) from Clients
for the initiatives taken up and also gained appreciations from VPs and AVPs of
GE Capital for picking up things quickly and satisfying the Clients.

Professional Trainings:
______________________

Reuters, Singapore : 

•   Attend Time and Project Management Training
•   Attend SAN (Storage) technical training conducted by EMC
•   Attend training on Software Quality & Testing.

General Electric (GE), India :
•   Attend Green Belt (Six Sigma) Management training.
•   Attend Lean Management Training from GE.
•   Attend technical training on Solaris 9 OS by GE Europe.
•   Attend Red Hat Training conducted by Red Hat India

Jetking Infotrain, India :

•   Attend Personality Development training.
•   Attend SQL Training conducted by Jetking partner.

Sachin Sharma
(65) – 82332683