BARBARA ESPARZA
5862 S Simple Way 
Gilbert, AZ 85297
Cell Number: 602-703-0042

QUALIFICATIONS
XP, XP2, Resumix 4.1, Resumix 5.3 (Recruiter & Operator), e-Recruit, PeopleSoft,
Calyx Point 5.2, Microsoft office software, Outlook, Strong Customer Service,
Multi-Line Phones, Fax, Copy, Calculator, Mail Processing, Mail Merge, Letters &
Labels, Correspondence, Organizational Skills, Time Management Skills, Detail
Oriented, Supervisory skills, Ability to plan, coordinate, analyze & establish
priorities, Skilled in oral & written communication, Ability to develop effective
operating procedures

PROFESSIONAL EXPERIENCE
MCKESSON SPECIALTY
Talent Acquisition/Human Resources Associate            February 2007 -
September 2007
• Candidate Tracking in e-Recruit system
• Requisition Tracking – Creating file folders, completing the file with job
description, resumes,                 and new hire information.
• Candidate Support – Providing applications and offer support.
• New Hire Offers – Making offers to candidates and reviewing benefits.
• Recruitment – Posting positions, tracking applicants, forwarding resumes and
arranging interviews.
• Candidate Status – Changing the candidate status in e-Recruit.
• TA Reporting – Create TA (Talent Acquisition) spreadsheets and reports.
• Prescreening Candidates – Conduct prescreens for candidates in all open/active
positions.
• Prepared New Hire offer packets for multiple states.
• Prepares and Process new hire paperwork and on-boarding information for
payroll.
• Attend job fairs and coordinate functions for McKesson.
• Administrator for the Employee Referral Program 
• New Hire Orientation – Conduct and presents new hire orientation and maintains
the materials for the NEO.
• Criminal Background - Input demographic background into computer for criminal
background checks (HireRight and SkillSurvey)
• Provide training to new FTE/Contractor for Human Resources Dept. – Out of
state business travel.
• Coordinated Diversity Audit – Maintained list of interviewees and alternates,
coordinate conference rooms, correspondence between Auditors and McKesson. 
• Maintain/Audit I-9’s
• Created/Audit Personal files for New Hires

FIRST FINANCE, L.A.P.
Production Manager/Office Manager                                        May
2006 – January 2007
• Marketing for new clients
• Establish goals for Loan Officers
• Originate and Process loans
• Provide training to new employees
• Payroll/ Accounts payable
• Establish new business contacts and referrals
• Determining mortgage needs for new and existing clients
• Coordinate rates between borrower and lender
• Supervise 10 loan officers
• Coordinate meeting and presentations
• Recruiter for all office positions 

TRUWEST CREDIT UNION 
Member Services Specialist III                                              July
2004 – December 2005
• Assisted customers with determining there banking needs 
• Generated referrals, sales and core sales
• Responsible for opening and closing accounts
• Originate Home Equity, Vehicle, RV, Boat, Personal loans/lines and Visa Credit
Cards
• Assisted Tellers with approvals
• Assisted in training new employees
• Responsible for opening & closing branch
• Run a teller drawer 
• ATM custodian (i.e. pull deposits, order cash, etc.)

WELLS FARGO HOME MORTGAGE
Loan Origination                                                                
            April 2004 – July 2004
• Originate Mortgage loans over the phone
• Needs determination on what loan product best suits borrower
• Generate referral for cross sell opportunities 
• Train new employees
• Quote rates
Personal Banking Officer September 2002 – April 2004
• Generated referrals, sales and core sales
• Responsible for opening and closing accounts
• Assisted customers with determining there banking needs 
• Originate vehicle and personal loans/lines
• Assisted Tellers with approvals 
• Assisted in training new employees
• Created and approved wire transfers
• Provided excellent customer service to my customers

WASHINGTON MUTUAL BANK
Senior Personal Financial Representative                             July 2001 –
September 2002
• Assist Customers with their banking needs and questions
• Generated referrals, sales and cross sales
• Assisted in training new employees
• Responsible for opening & closing branch 
• Originate and Process Consumer & Residential loans
• Originate and process Vehicle, boat, RV & personal loan/lines
• Market to generate more business
• Perform audits on consumer loans 
• Run a teller tower 
• ATM custodian (i.e. pull deposits, order cash, etc.)

STATE OF ARIZONA (Department of Revenue)                     September 1996 –
July 2001
Administrative Assistant II / License Compliance Officer      (January 2001 –
July 2001)
• Match list of licenses from cities & other state agencies or outside sources
of business list to find unlicensed businesses
• Contact taxpayer to explain the need for licensing through phone,
correspondence, or field activity to enforce compliance 
• On weekly basis send out 150+ letters. 
• Review & analyze data provided by taxpayer for completeness, assign
classification codes, review reports to verity filing by tracked accounts
• Use computer-generated reports or compile data manually to create necessary
reports
• Answer calls regarding accounts (licenses)
• Conduct site visits or canvass special events or swap meets to check for
unlicensed vendors, issue tax license, collects licensing fees, follow-up on
delinquent accounts, collect delinquent returns / payments & update current
license information
Temporary Services Coordinator/Staffing Analyst (Human Resources) (July 1999 –
January 2001)
• Contact hiring supervisor / liaison to discuss positions to be filled (i.e.
skills & abilities the applicant should have)
• Review all available applicants. Make placement based on supervisor’s needs
• Retrieve messages from the “Availability Line”
• Review resumes and make appropriate placements with open temporary positions
• New hire orientation
• Updating temporary services records, input evaluation information on
applicants work performance provided by supervisors. Counsel applicant in the
event of a poor evaluation in relation to attendance, work ethic &
professionalism
• In a timely manner, return all calls to liaisons and hiring supervisors
regarding replacements, terminations, and future open positions
• Assistant to Personnel Analyst & Personnel Manager; run hiring lists,
forwarding resumes and supporting documents to the hiring supervisors. Run
reports for upper management
• Back-up to Administrative Assistant in Director’s office
Document Verification Analyst (Human Resources)         (December 1998 – July
1999)
• Provide customer service to applicants in ADOA main lobby (look up resumes,
classification specifications.
• Provide instruction on how to fill out necessary paperwork (SF-501, DD 214,
etc.)
• Answer incoming calls from applicants. 
• Enter Equal Employment Opportunity information (EEO’s) into the database.
• Verifier & update name, address, phones numbers, school, previous employment
into the H.R. Employment database (Resumix). 
• Back-up to Administrative Assistant in Director’s Office.
• In Charge of All Employment Section functions (i.e.: potlucks, parties, &
Coffee Club). 
Advertising Coordinator (Human Resources)               (October 1997 – December
1998)
• Wrote procedures for this position.
• Worked with Advertisers from major/local newspapers to publish job
announcements in the Want Ads and Help Wanted sections. 
• Under deadline, prepare weekly job announcements.
• Fax display ads to the newspapers to finalize product.
• Edit weekly job announcements and advertisements in WordPerfect and forwarded
to newspapers for publication.
• Distribute final copies of the job announcements and weekly advertising
summary to agency H.R. offices.
• Gather price quotes and billing information from newspapers, input into
database.
• Input quotes into accounts payable system and run invoices/reports. 
• Receive GAO forms and update accounts receivable system. 
Information Processing Specialist II (Human Resources) (September 1996 – October
1997)
• Wrote procedures for this position
• Alphanumeric filing and computer data entry
• Office support, typing, copying, researching
• Processing mail, sorting and distributing correspondence. 
• Phone duties; directing calls to appropriate parties.
• Organization and completion of forms as needed
• Office operations, faxing, call backs and inquiries
• Update database to reflect applicant status
• Forward resumes and supporting documents to the hiring supervisor
• Answers incoming call from applicants and hiring supervisors 
• Applicant follow up

ACCOMPLISHMENT
“Team of the Quarter”
Temporary Services Process Improvement Team, 1999 – 2000

“Team of the Quarter”
Employment Services Team, 1998 – 1999

Recipient of 15+ “Cause for Applause” & “Pride on the Spot Awards” for customer
service, teamwork, continuous improvement, etc.

Recipient of multiple Awards and Certificates for Goal braking and Customer
Service achievements