David Emerson davemers@earthlink.net
12/2007 North Georgia Consulting
Senior PeopleSoft Consultant
• Installed PeopleSoft CRM 9 and PeopleSoft Financials 9 on PeopleTools 8.49 as
a demonstration/sandbox environment.
• Installed Weblogic web server software on Windows Server 2003 Enterprise
Edition.
• Installed Oracle 10g database server.
• Setup application server for both PeopleSoft applications
• Installed PIA environment for both applications.
08/2006 – 09/2007 Enterprise Solutions Group / CT Communications
Peoplesoft Technical Lead
• Implemented Order Capture, Service Management and Account Management based on
the complex requirements of a telecommunications company.
• Created integrations to legacy systems using PeopleSoft Web Services available
in PeopleTools 8.49. The Oracle Service Oriented Architecture (SOA) suite was
used as the middleware platform. Used SOAP as the messaging protocol between the
two systems.
• Created an asynchronous integration to the legacy billing and account
management system. This integration created a new customer and account record in
the legacy system. Created code to process the response from the legacy system
to update various records within the CRM application
• Created a synchronous integration to the Equifax internet based credit check
service using the new Integration Broker Application Packages in PeopleTools
8.49, unstructured messages and custom PeopleCode.
• Created XSD documents using the new PeopleTools Integration Broker
functionality for the SOA team.
• Enhanced the custom Quick Create process using BORM / CDM Application Packages
and Component Interface to create a new Account and associate addresses correctly
to the account.
• Assisted in requirements meetings to provide guidance on the best approach to
implement the CRM system.
• Involved in the analysis of the new integration between CRM 9 and Oracle
Configurator.
• Attended all requirements gathering sessions as a Subject Matter Expert to
advise the client on the best implementation approach.
• Configured the setup of the PeopleSoft CRM application.
• Performed knowledge transfer to client employees of all customizations that
were created.
• Trained client resources on the new integration functionality in PeopleTools
8.49.
• Lead requirements meetings for integration work.
• Performed code reviews
01/2006 – 7/2006 Thompson Technologies / Hawaiian Telcom
Peoplesoft Development Lead
• Implemented Order Capture and Account Management for a telecommunications
company
• Worked on defects associated with Account and Billing integrations from CRM to
Kenan (billing system) using the TIBCO middleware application.
• Created fixes to integrations using Application Packages, custom PeopleCode,
SQL and DMS scripts.
• Made changes to Account pages to accommodate changes made to the integration
• Wrote custom PeopleCode to alter the behavior of the Account component based
on conditions provided by the client.
• Responsible for a team of 4 developers responsible for troubleshooting and
providing fixes for defects found in the testing process
• Made daily report on status of all defects associated to my team to the Defect
Management Team.
• Updated design and technical specification documentation to reflect changes
that were made as part of the defect process.
• Worked with the Kenan team to identify and correct data issues caused by the
Account integrations.
• Performed troubleshooting and configuration of 360 degree view for defects
that were reported during testing.
• Performed knowledge transfer of functionality to testing team.
11/2004 – 1/2006 PricewaterhouseCoopers
Manager, Peoplesoft Application Development
• Provided support for the Human Resources (HCM) production system for a
Consulting Services firm
• Implemented ePerformance
• Worked through the full development life cycle ( SDLC ), which included: User
requirements, user design, technical design, detailed design, programming,
testing, production, documentation, implementation and support
• Created a custom performance appraisal process in HR ePerformance. This
process used Application Engine and Application Packages to produce approximately
22,000 annual performance appraisals for the employees.
• Used PeopleSoft SMTP services to email notifications to employees
• Configured Process Scheduler to launch the performance appraisal process
• Performed unit and integration testing
• Prepared and maintained the documentation associated with the custom process
• Performed troubleshooting of production HR system issues when required
• Performed knowledge transfer of the appraisal process to the support team
10/2002 – 11/2004 PeopleSoft, Inc.
Senior CRM Consultant
Created customizations that required creation of new components,
PeopleCode, Application Engine processes, pages, records, and fields, to meet the
requirements. Involved in new PeopleSoft environment creations, including
software installation and configuration.
Worked on various projects through the entire SDLC.
Implemented Sales, Marketing, Support, Order Capture, and Help Desk
Created custom Components, Records, Fields, Pages, Application Engine
programs, integrations to legacy systems using XML messaging ( rowset and
non-rowset based ) and processing inbound messages using custom PeopleCode.
Worked as a SME to advise the clients on the best methods for
implementing the software to meet their goals.
Performed Fit/Gap analysis.
6/2001 – 6/2002 INC Networks / Omgeo
Senior Vantive Technical Consultant
• Implemented Vantive Sales for a financial services company
• Provided training in various locations around the world (Hong Kong, Singapore,
Tokyo and London) on a new implementation of Vantive Sales
• Performed requirements gathering for data migration from legacy Onyx system
into Vantive 8
• Performed gap analysis between Onyx and Vantive 8
• Provided documentation from the gap analysis to the management team
identifying essential functionality required for migration
• Provided development estimates for all changes that were accepted from the gap
analysis
7/2000 – 6/2001 Noblestar Systems Corporation / Sony
Solutions Delivery Manager
• Implemented Vantive Support for a console game manufacturer and a
telecommunications company
• Responsible for delivery of the technical support system for the PlayStation 2
in Europe
• Responsible for the relationship with the strategic partner, ClientLogic
• Created the design and specifications for the Vantive support system for the
PlayStation and BT OpenWorld
• Wrote custom VBA code
• Created custom Vantive objects
• Created custom stored procedures in Oracle
• Created documentation for all customizations
2/2000 – 6/2000 Cornerstone Management / Conectiv Energy
Senior Consultant
• Implemented Vantive Support, Field Service, and Help Desk
• Created new Vantive objects, database records, stored procedures, and VBA
code
• Performed knowledge transfer to client
• Performed unit testing of new functionality
• Created detailed design documentation
2/1998 – 2/2000 Evergreen Systems, Inc
Director, Vantive Operations
• Performed recruiting for new consultants for the Vantive practice
• Lead a team of seven consultants
• Responsible for practice revenue targets
• Worked as the liaison between Evergreen and Vantive Consulting Services
regional office
Senior Consultant
Worked through the complete SDLC to implement Vantive
• Created data import process
• Wrote stored procedures
• Wrote custom VBA and SQL
• Created reports
• Lead meetings to gather and clarify requirements
EDUCATION
Dates Attended School Degree Location
5/1996 Rensselaer Polytechnic Institute Bachelor's Degree Troy - NY - US
PeopleSoft: • PeopleCode • Integration Broker • Data Mover
• Application Engines • Process Scheduler • WebLogic
• Application Packages • Workflow • Component Interfaces
• Web Services
Databases: • Oracle 8,9i,10g • MS SQL Server • Sybase
Operating Systems: • Windows 3.1, 95, 98, NT, XP, 2000, 2003 Enterprise SP2,
Vista Ultimate
• Sun Solaris • Gentoo Linux • DOS
• HP Unix
Programming Languages:
• PeopleCode • PL / SQL • PeopleTools
• XML • SOAP • VBA • XSLT
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