109-6-3 Bistari Condominium 1/64D Off Jalan Putra Kuala Lumpur, 50350 Malaysia 
| +6016 2986805 | [Send email using form at bottom]
Joan B. Balagtas                                

Objective		A challenging Software Developer position in a progressive
environment where I can best utilize my strong analytical, communication, and
technical skills through all phases of the systems development lifecycle.
Summary		4+ years of experience in SAP ABAP
	Excellent communication, interpersonal, documentation and knowledge
transfer skills
	Proficient in ABAP/4: Reports, Conversions, Enhancements, Forms, ALV,
Dialog Programming, BAPI, BDC, BADI, ABAP Query, ABAP Objects, Report
Painter/Report Writer, LSMW, Business Server Pages, Smartforms, Archiving, IC
WebClient, PCUI, CRM ABAP 
	SAP ABAP Technical Designer/Developer.
Experience
	November 2006 – Present 	Axon Solutions Ltd, Kuala Lumpur
	JS Company
SAP ABAP Technical Designer/Developer
(May 2008 to Present)
	Developed transactions automation involving inter-company creation of
Sales Order, Purchase Order to Goods Movement and Invoicing.
	Coordinated design changes, resolve and process issues raised
	Natural Gas Utility Company 
SAP ABAP Technical Designer/Developer
(July 2007 to May 2008)
	Responsible for implementing Interaction Center WebClient  (ICWC) view
changes across different modules.
	This involves adjusting IC WebClient framework, creation of views,
viewsets and controllers, changing view layouts and extending existing views.
	Offshore technical team lead for the project providing assistance to
junior programmers and facilitated issues resolution together with onshore
counterparts
	Developed merchandise sales loans enhancement using dialog programming
	Global Company in UK – Involves building a common CRM Template to be used by
different countries
SAP ABAP Technical Designer/Developer
(November 2006 to June 2007)
	Developed and tested technical objects based on the functional
specification within budget
	Coordinated design changes, resolve and process issues raised
	Worked in several enhancements such as:
•	BADI Automatic Creation of Service Order
•	PCUI Developments for Sales People Portal – For Accounts, Leads and Business
Activities
•	BADI for Concersion Order
•	BADI for CSO Contract Determination
•	Userexit for replication of CRM Ibase serial number into ECC return items
•	BADI for Copy routines – Customer fields
•	Created error log display within table control for bespoke program Contracts
list

	October 2003 – September 2006 	Accenture, Manila
	Global Application Management Support – North America – SAP ABAP Technical
Designer/Developer
(March 2006 to September 2006)
	Engaged in Knowledge Transfer between Accenture Buenos Aires, client
team and Accenture Manila to analyze the existing system in preparation for the
application management support work
	Conducted internal knowledge transfer for the offshore team in Manila
regarding the client’s existing SAP system and current processes.
	System support for ABAP components across various SAP Modules such as
FI, MM, SD, Master Data enhancements, Archiving, etc. which involves skills such
as dialog programming, ABAP Objects, GuiXt, etc.

	SAP CoE ABAP Pool (a single high performing team delivering RICEF work to
existing and new development and application maintenance projects) – 
(January 2006 to February 2006)
	Instructor for ABAP Academy – An in-house SAP ABAP training conducted
for new hires 
	Instructor for Business Server Pages for advanced ABAP programmers
	Developed Quality Inspector program to be used for SAP CoE Projects  
	Technical designer and developer for ABAP RICEF objects
	Managed and facilitated quality assurance review of SAP ABAP programs
for several projects within ABAP Pool clients

	Enterprise SAP R/3 Implementation – Singapore – Development Lead/Technical
Designer 
(July 2005 to December 2005)
	Development lead for project ensuring quality deliverables of the
team.
	Created several technical designs for Smartforms, interfaces, complex
ALV reports in various SAP modules such as MM, PP and SD
	Assisted junior programmers in coding and testing their programs
	Conducted review sessions with the functional designer to understand
business requirements and issues
	Serves as point of contact between technical development team and
business for issues resolution
	Facilitated quality assurance review for the created technical objects
before handing off to the client
	Developed several enhancement programs for MM and PP modules
	Supply Chain Management Implementation – SAP ABAP Technical Designer/Developer
(October 2004 to June 2005)
	Created technical designs and developed several technical objects which
involves dialog programming, ALV and drill down report programs, interfaces,
userexits, custom tables, BDC, IDoc and LSMW
	Coordinated design changes and process issues.
	Conducted review sessions with the functional designer to understand
business requirements and issues
	Created Component test plan and completed documentation of all custom
development
	Assisted junior programmers in coding and testing their programs
	Global SAP R/3 Implementation – SAP ABAP Developer
(February 2004 to September 2004)
	Developed technical objects under PM/PS module which involves BDC
programs and complex drill down report
	Communicated across different teams in Germany and US (Security, Batch
Team, Project team) to discuss issue resolution 
	Involved in test and fix of technical objects under PM/PS modules
Personal Information		Nationality: Filipino
	Status: Single
	Birthdate: June 24, 1983
Education	University of the Philippines -  Los Baρos, Laguna	April 2003
	B.S. Computer Science
Seminars/
Training Courses		ABAP/4 DET Training – Accenture , October 2003
	SAP HR ABAP – Accenture, February 2004
	SmartForms and IDoc Training – Accenture, June 2005
	SAP Web Application Server: Developing BSP Applications (4.7) – SAP
Malaysia, September 2005
	SAP FICO BootCamp – Accenture, February 2006
	SAP R/3 4.x End User – General Ledger – Inquiry and Reporting -
Accenture
	ABAP Webdynpro training – Axon Solutions Ltd, March 2007
	Interaction Center WebClient (ICWC) - Axon Solutions Ltd, June 2007
References	References are available on request.