RESUME FOR FRANCES NEWMAN
CONTACT
Home Ph: 02 95580818
Mobile Ph: 0409 047403
PO Box 6047 Marrickville Sth NSW 2204
SKILL SUMMARY
Highly experienced in Business Analysis, Project Management, Technical Writing
and Training.
Demonstrated stakeholder management skills.
Demonstrated strong organizational ability and leadership skills.
Effective process and technical specification documentation skills.
Ability to use a variety of analysis techniques in information systems and
concepts.
Experienced in end to end solution delivery.
Strong customer service focus.
EXPERIENCE
Apr 07 Apr 2008 Qantas - Airline Operations Delivery Mascot, Sydney
Lead Business Analyst
Lead Business Analysts and Testers
Create team structure and promote communication and knowledge sharing.
Coordinate planning for BAs for both projects.
Develop and oversee Test program.
Coordinate requirements and track development across both projects.
Conduct JAD & JRP workshops.
Assist Project Manager
Provide status reports to project manager.
Provide reports to program office when required.
Manage delivery of project streams for one of the projects from
requirements to development and testing.
Manage communications with stakeholders.
Managed project in the absence of a project manager for several
months.
Produce project documentation
Facilitate and manage all documentation deliverables from business
analysts and developers.
Develop and Document business requirements, test strategy,
implementation strategy, functional specifications and process mapping.
Coordinate and conduct reviews and gain approvals for sign off.
Develop and keep current traceability matrix.
Aug 06 Apr 2007 FuturePlus Financial Services Margaret St Sydney
Senior Business Analyst
Manage Test Program for Superannuation Payments.
Develop and Coordinate Test program for Unit, Regression, Functional
and UAT for Project, Vendor and Business units.
Assess feasibility of automated testing tools and report with
recommendation.
Develop and coordinate defect reporting and development.
Ensure deliverables are met.
Manage Test Environments.
Report upstream and downstream.
Requirements analysis and documentation for Superannuation Payments.
Coordinate and run Gap analysis workshops between Business and software
vendor.
Document business requirements for Superannuation Payments processing.
Documentation of Superannuation Statements Test Strategy for Unit, Regression,
UAT including analysis and resourcing of documentation to derive current
situation.
UAT and Regression testing for Superannuation Statements support system
including:
Extraction of test data using SQL server.
Development of test plans and test cases.
Execution of test cases and defect reporting.
Analysis of defects.
General status and project reporting.
Feb 2006 Aug 2006 Commonwealth Bank Elizabeth St Sydney
Business Analyst
Extensive data analysis ,preparation and manipulation.
Analysis of requirements.
Development and delivery of all project documentation from Concept to Post
Implementation.
Responsible for all core work deliverables from Requirements to Implementation
including:
Extensive data preparation and error calculation.
Development of solutions using MS Access, MS Excel in SQL and Visual
Basic.
Communication to investors including development of mail merge, payment
scripts for cheque and adjustment of account holder units.
Development of UAT Testing Strategy, Plan and Scripts.
Execution of UAT and reporting.
Apr 2005 Jan 2006 Allianz Australia Market St Sydney
Fraud/Business Analyst
Project Manager Business Intelligence Data Mining Solution for Fraud
Analytics, Claim Recoveries and Internal Audit.
Project proposal/ concept document for an enterprise solution.
Facilitated knowledge sharing and initiation of reuse objectives to
achieve ROI.
Built awareness of Business Intelligence Data Mining in stakeholders.
Project reporting to program office and executive team.
Project scheduling, budgeting and management of resources internal and
external including Business Analysts, vendors, stakeholders.
Project phases successfully delivered: Initiation, Concept business
case and solution design.
Project Manager - Investigation Case Management System.
Provide project proposal / concept document for project initiation.
Develop requirements document and concept logical design. Business
Systems Analysis to determine feasibility of current system state and proposal
for new system. Problem analysis using Structured and UML data modeling.
Requirements gathering and analysis for proposal of business case for new system
and/or upgrade of existing system.
Initiate upgrade of Database to later version of Access through use of
DBA. Developed user acceptance testing plan and successfully tested migration of
system to new platform.
Develop User Guide for system.
Monthly Management Reporting - operational for Investigators and cross
divisional stakeholders. Data analysis, Trend Analysis including analysis of data
extracts from Data warehouse and mainframe system output.
Intranet content management. Author of NIU intranet site. HTML and Content
Mgmt template development and editing.
Jul 2004 Apr 2005 Allianz Claims Technical and Operations Market St, Sydney
Technical Writer
Extensive Process analysis and mapping using MS Visio and IGraphix.
Development of Publishing Management System.
Maintain document management system for Policy, Process, Procedure Manuals.
Development team for New Allianz Australia Intranet for Claims.
Intranet content management. Author of NIU intranet site. HTML and Content
Mgmt template development and editing.
2004 Mar Jun Commonwealth Bank Institutional Banking Pitt St,Sydney
Technical Writer
Development of system User Guide for print and online publication. Objective
was to enable use of the User Guide for training, self paced learning and
Comprehensive system User Guide usage.
Process Analysis to develop business use cases to understand and narrow
requirements.
Development of training plan for version upgrade.
Aug 2003- Apr 04 RTA Blacktown,Sydney
Technical Writer
Extensive process and business analysis for process re-engineering.
Developed of new Audit Reports for Service Providers based on writing new and
using existing queries in a database.
Key resource in the development of RTA Intranet - Maintenance Operations
division.
Process documentation across divisions in line with new quality standards.
Aug 2002- Aug 2003 Pinnacle Software Parramatta,Sydney
Trainer/ Technical Writer
Developed User Guide for software application from SRS.
Participate in Process analysis and development based on software
enhancements.
Developed Policy Process and Procedures manual.
Assistance with marketing campaigns.
Sep 2001-Apr 02 Executive Service Center Denver, Colorado USA
Systems Administrator P/T
Developed an MS Access prototype client application for bail bonds and
mortgage business.
Technical software support.
Training of administrative staff.
Aug 2000 Aug 2001 Sealcorp/ASSIRT George St,Sydney
Financial Planning Software Trainer
Key developer in national training programmes from basic to advanced and
customized training packages for Financial Planners, Fund Managers, Accountants
and like business professionals.
Process analysis and development.
Train software products to internal staff as part of Induction training.
UAT testing for requirements with development team.
Online Help using RoboHelp program.
Facilitate classroom training, onsite and offsite.
Helpdesk consultation and service support.
Nov 1999- Aug 2000 ASSIRT George St,Sydney
Support Analyst
Provided financial planning software support on business technical and
IT issues.
Demonstrate to and support planners on the use of the software for wealth
creation strategies across all products.
Demonstrate to and support planners on the use of quant calculators for wealth
strategy creation.
Full call resolution and escalation.
Troubleshooting MS Access, SQL
On site visits.
Training classroom and one to one.
Nov 1997-Nov 1999 NRMA Financial Services George St,Sydney
Customer Business Consultant
Telephone sales of Managed Investment funds including Superannuation and
Investment Trusts, bonds and life insurance to customers.
Manage client investment fund portfolios including administer new business and
withdrawals for superannuation products and investment trusts and provide
information on legislative issues.
Nov 1995-Nov 1997 NRMA Insurance Services George St,Sydney
Sales and Service Officer
Telephone sales and service of General Insurance products, membership services
and Term life insurance.
Promotion of financial service products including superannuation, investment
trusts, term life insurance and financial planning services. Awarded highest
sales achiever.
EDUCATION
Master of Commerce Information Systems (continuing PT)
Bachelor of Business Information Systems
Mapping information for online and print publications Tacit Consulting
Train Small Groups BSZ 404a
DFP 1 Financial Planning Overview
IT SKILL SUMMARY
Methodologies: Structured analysis and design, UML, Traditional Project
Management, APF, RUP, SDLC, Extreme and Agile Development.
Tools: IGraphix, SnaggIT, MS Visio, MS Project, MS Access, MS Excel, MS Word, MS
PPT, Rational Rose, Adobe, Data Mining SPSS Answer Tree and Clementine.
Languages: SQL, Javascript, HTML, XML, and Visual Basic. Some VB and ASP.NET
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