DOUGLAS SIMPSON
9031 Egret Cove Circle – Riverview, FL 33578

813)528-0685 

simpson@mail.com 


CAREER OBJECTIVE

Motivated, accomplished, professional with extensive management, problem-solving
and communication skills.  Seeking a challenging position within a dynamic
organization with room for long-term growth and personal and professional
development. Expertise Include:

• 10 Years IT Management Experience
• Aligning IT with Organization's Goals
• 7 Years Insurance Industry Experience
• Strategic Planning and Budgeting
• Develop Quality Processes, Methodologies and Workflows
• Large/Complex Project Management
• Managed 2 Successful ERP Implementations / Conversions
• SQL, DB2, Oracle, MS-Access, and Progress Database Experience
• Develop Client and Partner Relationships including Off-Shore
• Software Development Background
• 11 years SDLC and ITIL Methodology Experience
• 7 Years Helpdesk / Call Center Management Experience 
• Leverage Technology for Solutions 
• Develop and Report on SLA’s Relating to Development and Customer Service
• Data Warehouse and Decision Support


EDUCATION 
 
Belford University, B.S. - Computer Information Technology, 2006
North Central Technical College - Radiology, 1982

PROFESSIONAL EXPERIENCE

IBM Global Business Services – Tampa, FL    2007 - Present 
Managing Consultant
IBM Global Business Services is the world's largest consulting services
organization, a fortune 100 company. My duties include 
• Set goals, establish priorities, manage resources, gather requirements, and
develop concepts and approaches to meet project deadlines.
• Maintain and mentor a highly qualified and motivated project team of varied
sizes
• Strategic Planning of SAP BPC (Outlooksoft) 
• Large/Complex Project Management
• Development of Proposals, Estimates, RFP’s, and SOW’s 
• Create Templates and Reports from Requirements 
• BPC hardware configuration of development and production environments
• Requirements gartering

SAP BPC Projects 
• Major Manufacturing Company
• Major Telecommunications Company
• Major Media Company
                                                                     
Acting as a Technical Lead or Functional Lead I was responsible for strategic
planning, landscape design, gathering detailed reporting requirements
(blueprint), workflow design and process, project plan, and the designing and
configuring the data model of the BPC solution.  Also, responsible for
communications and integration with the BPC development teams.  Coordinate
distribution of tasks for the BPC team, provided additional recommendations for
capacity planning, and quality assurance of design and deliverables.

TaylorMorrison – North America Bradenton, FL    2001 - 2007 
Director, Support Services for North America
TaylorMorrison is a top 18 luxury Homebuilder with three major brands – Taylor
Woodrow, Morrison Homes, and Monarch. The North American corporate office is
located in Bradenton, Florida with the parent company being located in the UK. My
duties include managing North American Support Services; under Support Services
umbrella is the North American Helpdesk / Call Center, Asset Management,
Microsoft Enterprise Agreement / Desktop Software Licensing, QA, Change
Management, SAP Support / Maintenance / Development, System Administration /
Tuning, Phone Systems, and SLA Reporting.  
Additional Responsibilities:

• Manage and mentor 12 member consulting SAP staff of abap, mm, fico, and basis
developers
• Oversee call center / service desk, IT help desk support to 1650 users,
provide web site support
• Manage, negotiate, and maintain vendor contracts and relations
• Ensure that all projects meet time and budget constraints while ensuring that
specifications are met and high quality products are delivered.
• Manage / support phone system, automatic contact distribution (ACD), and call
monitoring systems
• Manage and maintain 2 [Send email to request phone number]  million dollar budget for the North American IT
operation 
• Set goals, establish priorities, manage resources, and develop concepts and
approaches
• Maintain and mentor a highly qualified and motivated 34 (22 employees and 12
consultants) member staff
• Manage automated testing (Load Runner)
• Manage, plan, maintain, and test disaster recovery plan
• Manage SDLC and ITIL methodology
• Manage, negotiate, and maintain vendor contracts and relations both in US and
Offshore
• System Administration (Network and Server) including performance monitoring
and capacity planning.
• Develop an information technology strategic plan that supports the goals and
objective of the office business plan.

TaylorMorrison – North America Bradenton, FL			
Director, Application Development for North America
My duties include managing North American Application Development; under
Application Development’s umbrella is all Software Development and Architecture,
Change Management, Process Mapping, Methodologies and Procedures and the North
American Call Center.  Additional Responsibilities:

• Manage and mentor multiple teams and simultaneous development efforts across
North America
• Develop an information technology strategic plan that supports the goals and
objective of the office business plan.
• Meet project obligations on time and within budget 
• Manage and enforce corporate audit controls following best practices
• Develop and implement policies, standards, and guidelines related to
application development
• Set goals, establish priorities, manage resources, and develop concepts and
approaches
• Direct development groups in the successful design, development,
implementation and maintenance of applications using .net, java, asp, xml, and
html.
• Involved in creating detailed solution design and system development
enterprise wide corporate performance management (CPM) initiatives.
• Direct and drive requirements gathering and documentation relevant to ongoing
development projects
• Oversee call center operations support, IT help desk support to 935 users,
provide web site support
• Manage and maintain 8.1 million dollar budget for the North American IT
operation 
• Metrics reporting (KPI’s), including headcount, service level agreement, and
budget analysis
• Manage several critical business initiative efforts and direct the development
of policies and procedures
• Actively participated in Architectural and Design meetings as SME / Technical
Architect 
• Maintain and mentor a highly qualified and motivated 26 member staff.
• Manage and administer 2 [Send email to request phone number]  tb Data Warehouse (SQL 2005)
• Manage, negotiate, and maintain vendor contracts and relations

TaylorMorrison  – North America Bradenton, FL.
IT Senior Manager 
My duties include managing Florida / Texas Application Development, under
Application Development’s umbrella is, Helpdesk / Call Center, Asset Management,
Desktop Software Licensing, and QA.
Additional Responsibilities:

• Set goals, establish priorities, manage resources, and develop concepts and
approaches.
• Execute project implementation plans inclusive of cost, schedule, and risk
management.
• Implement a corporate intranet and a web based reporting system, and support
of the North American helpdesk.
• Create and promote a structured and efficient collaborative team environment
• Monitor and manage operational milestones and provide reporting to executive
management.
• Oversee call center operations support, IT help desk support to 765 users,
provide web site support  
• Design, develop and implement separate databases for various department needs.

• Manage and maintain 5.6 million dollar budget for the North American IT
operation 
• Ensure that all projects meet time and budget constraints while ensuring that
specifications are met and high quality products are delivered.
• Create standards and manage development methodology (SDLC)
• Managed, mentored, and motivated staff and consultants.
• Developed an in-house replication solution to replicate data from Progress
Databases (ERP) to SQL databases. This solution was so successful that the ERP
vendor bought it to integrate into their product.
 
Intermedia Communications - Tampa, FL	2001
VIP/e-Portal - Managing Engineer / Senior Architect
Intermedia was a telecommunications company which was acquired by Worldcom in
2001.

• Daily activities included managing level 3 support for 610 users, 
• Manage enhancements and development of a VB application which used SQL 7,
Access, and Oracle databases, and administer the 300 user portal pilot.
• Manage Oracle 8i administration team 
• Off-shore operational management (India) 
• Managing project plan and metrics / key performance reporting
• Worked closely with divisional CFOs and Finance Managers to get the complete
business requirements
• Integrate Web Portal with existing applications including production print
system 
• Execute project implementation plans inclusive of cost, and schedule 
• Implemented and supported Document Management, Work/Process Flow, and a “on
demand” reporting system

Universal Technology Group - Tampa, FL 	  200 [Send email to request phone number] 001
Intermedia Communications - (Senior Project Manager) - Service Gate – Technical
Lead

• Developed canned reports using Oracle Report builder, ad-hoc queries and
reports from both Oracle and Access databases, and designed and maintained an
internal reporting web page.
• Provided innovative and efficient solutions for implementations of upgrades
and enhancements, and level 3 support to 657 users. 
• Managing project plan and metrics reporting
• As a consultant, representing Universal Technology Group – my task was to
create relations and expand business

CBSI, Inc. - Tampa, FL 	    1999-2000
Tech Data - (Managing Consultant) – EDI Developer / Mapper 
CBSI, Inc was a consulting firm located in Tampa with the parent company located
in India. My duties included e-business consulting and EDI development /
mapping.

Bear Stearns- -Y2K Access	1999
DBA / Senior Architect 
Bear Stearns was a large Investment brokerage located in Tampa – relocated to
New York in 200***-

Keane, Inc. - Tampa, FL     1998-1999
Intermedia Communications - (Senior Consultant)-Y2K DBA / Technical Lead
Keane is a big 10 consulting firm 

CBSI, Inc. Temple Terrace - FL 	  1997-1998
GTE Data Services- (Senior Consultant) – Y2K PMO Project Mechanic 
GTE was a telecommunications company which was acquired by Verizon in 1998.

Metlife  - Tampa, FL	1989-1996
Outside Sales / Financial Planning / System Analyst / System Consultant
Metlife is a major insurance / financial planning company. 

Additional employment information available upon request.

TECHNICAL SKILLS

• Languages:  J2EE, VBA, .Net, SQL, HTML, ASP.Net 
• Client/Server Tools: MS-Access 2.0 / 95 / 97 / 2000 / XP, SQL Server 7.0 /
2000 / 2005
• CASE Tools:  Rational Rose, Visual SourceSafe 
• DBMS:   MS-Access  97 / 2000 / XP / 2003 / 2007, MySQL, DB2, SQL Server 7.0 /
2000 / 2005, Oracle 8i, Progress
• Data Access:  ADO, DAO, ODBC 
• Solution Architecture: SOA, BPM, BSM
• Reporting Tools:  Crystal Reports 8.5 / 9, Crystal Enterprise, SQL Reporting,
Oracle  Reports, Excel
• Testing:  WinRunner
• Operating Systems: Windows  98 / NT4.0 / 2000 / XP / 2003 / Vista, Unix
(Solaris System 5), DOS
• Helpdesk / Call Center: HelpStar. Heat, TrackIt, OnDemand, Genesys
• Hardware:  Dell, Compaq, HP, IBM Compatible, SUN Ultra 10
• Web Application Services:  IIS, Apache
• Methodologies:  Solutions Development Framework, Agile, System Development
Life Cycle (SDLC),  ITIL, PMBOK
• Software:  Microsoft Professional Office Suite 97 / 2000 / XP / 2003 / 2007;
Microsoft Project 2000 / 2002 / 2003; Lotus Notes, PCAnywhere; LapLink; Visio;
DOS 3.3 – 6.22; Windows 98 / NT 4.0 / 2000 / XP / 2003 / Vista; WS_FTP Pro;
Netscape; Opera, and Explorer. Knowledge of CICS; MQSeries; Novel; and Citrix
MetaFrame / XP.

PROFESSIONAL TRAINING

Outlooksoft CPM / BPC; .Net Development; Windows 2003 Server; Windows Vista
Business;
Office 2003 / 2007; ITIL Foundations, 4GL Coding and Design; Progress
Administration; Detailed Web Design; Oracle Report Builder; E-Commerce (6 case
studies); EDI Orientation; Implementation; System Design; System Analysis,
OnBase, Control-ES.

LICENSES

Series 7, Series 63 Securities License Life, Health, Variable Annuity License