Dear Sir / Madam,
I am a Microsoft certified, HP certified with 11+ years of experience.
1. HP Certifications
Hewlett Packard Certificate for HP products.
- AIS, HP OpenView Network Services
Management that includes three test certificates
1. Network Node Manager I Essentials
2. Network Node Manager II Customization.
3. Network Node Manager III - Advanced
- Implementing HP Proliant Servers.
- HP Star Certified Service Professional.
2. Microsoft Certifications
MCSA 2003, MCSE 2003 as follows:
- Planning, Implementing,` and Maintaining a Microsoft Windows server 2003
Environment for an MCSE Certified on Windows 200***-
- Managing and Maintaining a Microsoft Windows Server 2003 Environment for an
MCSA Certified on Windows 2000
MCP, MCSA 2000, MCSE 2000 , as follows:
- Designing a Microsoft windows 2000 directory services infrastructure.
- Implementing and Administering Microsoft Windows 2000 directory services
infrastructure
- Installing, Configuring, and Administering Microsoft Windows 2000 server.
- Managing a Windows 2000 network environment.
- Implementing and Administering a Microsoft Windows 2000 network
infrastructure.
- Installing, Configuring, and Administering Microsoft Windows2000
professional.
- Microsoft Certified Professional (MCP).
- Microsoft Certified System Administrator (MCSA).
- Microsoft Certified Systems Engineer (MCSE).
3. Security Certificates
Symantec certificates
o Intrusion Protection Solution Certificate.
o Firewall and Integrated Security Appliances Solution Certificate.
o Security Management Solution Certificate.
o Virus Protection & Integrated Client Security Solution Certificate.
Cisco Certificate
o Securing Cisco Network Devices Certificate.
Experience:
Monitoring, management, and maintenance of college ICT systems (Windows server
2003, Active directory, DHCP, DNS, Exchange 2003, File and print server, Terminal
server and Antivirus server), networks, internet, and all related operations.
Create a servers health checklist for Daily, Weekly, Monthly and Yearly Tasks
for Microsoft windows 2003, Active directory, DHCP, DNS, Exchange 2003 server,
Terminal server and Antivirus server.
Provide the administration for the active directory and exchange servers such
as assign permission for the users to access resources (folders &
printers...etc)
Keep up-to-date with software versions and supporting Servers with updates and
new installations
Create and maintain the documentation for the server builds and their
configuration.
Finish updating the server build project plan with the required changes.
Identify and recommended where new technologies could benefit the college or
staff operations.
Research and keep up to date with latest technologies.
Make appropriate recommendations that will enhance our college environment.
Identify any long term strategic decisions or timelines to be followed in
order to maintain the IT infrastructure and services.
Perform regular checks on IT systems and desktops
Prioritize and fix problems to ensure staff are able to perform their tasks
effectively
Help set up systems in the classroom
Provide support to staff with teaching resources (such as power point
presentations etc)
Communicate to all staff when systems upgrades are done
Communicate effectively with higher management and staff to inform any faults
(such as Internet failure, server issues etc) and the measures that have been
taken to solve them
Ensure higher management and staff are informed at all times on the progress
of the problem
Conduct training sessions for staff on commonly used applications such as
email, how to create a signature in outlook, how to create an out of office
response in outlook, Internet, word processing etc
Document and distribute a process on how to log fault calls and contact IT
support.
1. Senior System Engineer for two years ( 05/2005- 10/2008, & still) supporting
the following:
Follow up and coaching of new colleagues that includes direction throughout
key persons in specific sites and training them to be familiar with customer
services and full documentation.
Onsite job training for the customers.
Installing, implementing, configuring and troubleshooting of Microsoft servers
e.g. 2000&2003 servers, Exchange& ISA.
Installing, implementing, configuring and troubleshooting of Active Directory,
DNS& DHCP.
Installing, implementing, configuring and troubleshooting of security hardware
devices i.e. Symantec Firewall& Symantec Antivirus Server.
Help online phone customer support for HP products for one and a half years.
Full documentations of all Projects managed as Technical Owner.
2. Technical Support System engineer for seven years (04/98- 04/05) supporting
HP products, Microsoft Products at the customer location.
System Administrator for OTS (Orascom Technology Systems) 150 users.
Install & troubleshoot the hardware of Hp servers and configure the raid
configuration.
Installing, implementing, configuring and troubleshooting of Microsoft servers
e.g. 2000&2003 servers, Exchange& ISA.
Installing, implementing, configuring and troubleshooting of Active Directory,
DNS& DHCP.
3. Help desk for almost two years (07/96-03/98) as first line support for
Microsoft products e.g. customer data, trouble shooting, referring to second
support line and reporting cases.
Some of these customers are:
Consultant at Nissan Motors (Consultancy agreement for 6 months) and my
responsibilities are:-
o Install windows 2003 server ,Service pack and all required patches
o Implement Active directory 2003
Create users and assign the required permissions.
Configure the Group Policy.
Check the servers health
Install the additional domain controller
o Install DNS Server
o Install DHCP Server
o Install the File & Print Server and define the disk Quota
o Install & implement ISA 2004 on windows server 2003.
o Share the team which install the Exchange 2003 server
o I was the technical owner of the project
o Define the scope of area related to this project
o Follow up the team who involved in this project
o Provide the full documentation related to the project technical issues
Gulf Bank
o Installing and configuring the Security Symantec firewall appliance
o Installing and configuring the Security Symantec firewall Cluster
o Installing and configuring Symantec Anti virus server
o Deploy the Anti virus client.
o Responsible for the on job training toward the customer.
o Install and configure windows 2003 Server
o Installing and configuring Active directory
o Installing and configuring additional domain controller
CGC (Insurance company)
o Installing and configuring Symantec Firewall ,
o Installing and configuring Intrusion detection solution
o Installing and configuring the Security Symantec firewall appliance
o Installing and configuring the Security Symantec firewall Cluster
o Installing and configuring Symantec Anti virus server
o Deploy the Anti virus client.
o Responsible for the on job training toward the customer.
o Install and configure windows 2003 Server
o Installing and configuring Active directory
o Installing and configuring additional domain controller
o Install & implement ISA 2004 on windows server 2003
..(very large and popular daily newspaper)
o Installing and configuring Symantec firewall system.
o Installing and configuring ISA 2000 server.
SALES TAX
o Installation the HW of 500 pc's and 200 server ,Tape Drives,
o Configure Net Raid Card,
o Iinstall TCP/IP and configured with 500 pc's at all branches ). That work took
almost one and a half year in 10 sites all over Egypt.
Ministry of Treasure
o Installation of windows 2003 Cluster Server .
o Installation of Exchange Cluster 2003.
. (#1 Cellular Phone Company)
o Including 715 pc was upgraded to new configuration. Deal included the data
transfer with the authority protocols and all customers connected to local domain
in Cairo (Three governorates was covered in 10 days).
o including 200 pc's by a rate of 20 pc per day plus 10 Compaq pc's plus
workgroup network.
Ministry of Interior
o Installation the HW of server E800, LC2000, LH4, LH600***-
o Installation of windows 2000 server on all Servers
o Implement Active directory 2000
General Traffic Authority
o Installation the HW of 20 servers E800, 10 servers LH 6000, 50 HP pcs VECTRA
of VL 800, VL400).
o Installation of windows 2000 server on all Servers
. insurance company
o Installation the HW of 2 HP servers LH6000
o Installation of windows 2000 server on all Servers
o Implement Active directory 2000
Company
o Installation the HW of 5 server LH600, LH300and 25 HP Vectra VL 400) in five
branches.
o Installation of windows 2000 server on all Servers
Authority of taking care of young criminals
o Installation the HW of 2 HP servers LH6000
o Installation of windows 2000 server on all Servers
o Implement Active directory 2000
Make support for all mentioned sites from the start of installation up until
now including some sites e.g. Mobinil & Nissan requires very fast response.
Support and troubleshoot all Microsoft products :
o WINDOWS 2003 SERVER
o ISA 2000 & ISA 2004
o EXCHANGE 2003
o WINDOWS 2000 PROFFESIONAL
o WINDOWS 2000 SERVER
o OFFICE 2000 ,2003,XP
o WINDOWS XP
o Outlook Express
Courses
o Designing a Secure Microsoft Windows 2000 Network
o HP OpenView Network Services Management v7
o ISA 2000 & 2004 server
o Implementing a Microsoft Windows 2000 Network Infrastructure
o Microsoft Windows 2000 Server
o CCNA
o Migration for windows 2003 server.
o Migration for windows 2003.
o Windows 2003 deployment.
o Implementing HP Proliant Servers.
o Exchange 2003
Languages
o English, Fluent.
References
o All certificates are available upon request.
If you are able to accept some one work from HOME outside the US, as I live in
Auckland, New Zealand and work in a multinational company.
I hope to find acceptance.
Mira Lotfallah
Mira.stalin@yahoo.com
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