MIRNA L. WAGNER 1635 CARRIAGE CIRCLE
(760) 473-9908 Cell Vista, CA 92081
(760) 758-3503 Fax [Send email using form at bottom]
Software QA Engineer
TECHNICAL EXPERIENCE
Microsoft Office Suites – Word, Excel, PowerPoint, Access; Microsoft Outlook,
Internet Explorer, Netscape, Test Director, Quick Books Pro, Saber, Testlink,
Windows and Macintosh based personal computers
A variety of electronic devices to assist in the testing of televisions
EDUCATIONAL PROFILE
California State University of Los Angeles Accounting 1982
Glendale City College, Business Administration 1980
Security Pacific National Bank Career Management Workshops, Real Estate
Principles,
Leadership Development Workshops
Software Quality Assurance Foundational Certification
OTHER ATTRIBUTES
Bi-lingual in Spanish
Excellent verbal and written communication skills
PROFESSIONAL PROFILE
Sony Electronics, Inc., San Diego, CA
FTVA Software Quality Assurance-
Software QA Project Lead – Engineering Technician July 2006 to Present
• Coordinate with the SW and HW project Lead to analyze and determine project
software and system test requirements
• Participate in requirements and specification reviews to identify gaps in the
respective documents
• Prepare the Software or System Test Plan
o Developed and maintained a Test Schedule
• Direct the performance of test activities
• Ensure that all testing has been conducted in accordance with the approved
test plans and test cases,
• Lead a groups of 4-18 testers
• Conducted training workshops for SQA Groups outside of USA
• Prepare test reports and share results in project meetings,
• Manage the Defect Database
o Analyze the severity of defects and Evaluate severe defects
• Work with project leads to ensure proper disposition of all SW defects.
• Work closely with software developers
Sony Electronics, Inc., San Diego, CA
VEA Software Quality Assurance-
Software QA Tester – Engineering Technician August 2002 to June 2006
• Test analog and digital embedded software for televisions using:
o Human Interface Specifications for each chassis
o Software Specifications for each chassis
o Random valid and invalid user operations
• Test and evaluated user interface using:
o User instruction Manual
o Automated software
• Logged and tracked software defects using Saber an online Defect Tracking
tool
• Ongoing supports for Contractors and new Testers. Tasks include:
o Be available for any questions and concerns
o Assist in training or clarification on Sanity, HI Conformance and Exploratory
Tests
o Assist in training or clarification on use and defect entry of defect
database
• Ongoing support for U.S. equipment purchase for Japan. Tasks include:
o Identify U.S. products such as DVD Players, Receivers, etc. which Japan will
need to purchase for U.S. for with testing U.S./Japan joint venture TV projects.
o Maintain database reflecting all related information
o Work closely with Japan to ensure all equipment is needed is purchased and
received.
Production Labs, Inc.
Production Labs, Inc.
Customer Service / Human Resource Specialist
Customer Service& Support January 2002 to August 2002
• Responsible to maintain client relationship and provide service and support to
major client accounts. Interact with existing clients daily.
o Create schedules to communicate with clients. Orchestrate delivery and status
of purchase orders. Work with production managers and planners to determine
logistics and product delivery.
o Successfully communicate schedule changes to clients and account
representatives/sales team.
o Research and handle customer issues and inquiries.
• Monitor the resolution of customer complaints and distribute to respective
departments.
• Responsible for maintaining client account records and files. Perform document
control on customer communications.
• Provide administrative support to Financial Officer on receivables.
• Heavy telephone work, written and oral communication.
Human Resource Assistant
• Perform job interviews for potential employees.
• Maintain employee records and files in ADP system.
• Validate employee time records in TC1 system prior to ADP payroll processing.
• Generate and process company human resource forms.
• Provide information to employees on matters pertaining to personnel forms and
records
• Prepare staffing reports, employee performance appraisals, and general
demographics for management review.
• Screen resumes and conducted reference checks on candidates. Worked with
federal agencies to verify new employee work status and eligibility.
• Organize and prepare new employee packets. Coordinate employee benefit
enrollments. Perform new employee orientation meetings as well as training
classes.
Sony Electronics, Inc., San Diego, CA
Contractor -AdeccoVEA Software Quality Assurance-
Software QA Tester November 2000 to July 2001
• Designed Test Plans for analog and digital televisions.
o Wrote test descriptions as well as test cases for embedded software
• Tested analog and digital embedded software for televisions using:
o Test descriptions and test cases for specific chassis
o Software Specifications for each chassis
o Random valid and invalid user operations
• Tested analog and digital hardware for television
• Tested and evaluated user interface using:
o User instruction Manual
o Automated software and
o Hardware test equipment
• Evaluated and edited test cases and description to accommodate software
changes
• Logged and tracked software defects using TestDirector an online Software Test
Management and Defect Tracking tool
• Assisted writing Test Report with test results
VEA Human Interface
Document Development Coordinator February 2000 to November 2000
• Coordinated instruction manual projects for engineering by
o Gathering model information,
o Guiding design and printing vendors to produce manual drafts,
o Coordinated manual reviews,
o Editing, rewriting manual drafts, and supporting production.
• Reviewed instruction manual design quotes for accuracy
• Designed and created User Instruction Manuals for television in:
o English
o Spanish
o French
o Korean & Japanese
• Recorded, reported and documented development procedure improvements to assess
areas for future improvement in instruction manuals and other printed materials
• Responsible of controlling design costs to ensure that quotes reflected the
work done by vendors
• Reviewed printed samples to ensure quality of product
• Created Customer Instruction Manuals, Customer Inquiry Cards
• Recorded and reported document development
• Developed and maintained television instruction manual archival system
• Conducted a comparative product research on HDTV technology and current
industry standards.
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