10017 E. Lakeview Circle, Mesa, AZ 85209•48 [Send email to request phone number] 54.1450•[Send email using form at
bottom]
Christine Broaders
Objective
Continue my work at home career and utilize my administrative and management
experience in a fast paced environment with new challenges. Use my experience in
training, mentoring and managing a team from a virtual location to provide the
same outstanding customer/client service that I did in my own businesses for over
10 years. Continue to use my 10+ years of management experience to prioritize
while working independently.
Experience
2006-present	Alpine Access, Inc.	Mesa, AZ
Recruiting Team Lead
	2009 promoted from leading recruiting team for 1 program to all 15+
programs.
	Responsible for managing a team of up to 40 recruiters all working from
virtual locations.
	Monitor recruiters for quality assurance and metrics.
	Manage, counsel mentor the team of newly hired recruiters. Creation and
implementation of training materials as well as telephone and instant messenger
assistance.
	Coordinate and interact with Human Resources, IT, training and
procurement departments as required by Client needs and demands.
	Track and report daily progress of multiple waves of trainees for
multiple clients.
	Met or exceeded hiring and quality goals.
	Daily, weekly, and monthly reports to management on the recruiting
goals. Manage recruiting priorities and focus based on needs of client and
deadlines.
	Determine issues and suggest resolutions for sourcing challenges.
	Follow up with recruiting team and new hires on hiring practices,
policies, and paperwork.
	Communicate professionally and effectively with agents including job
offers, new hire paperwork, rescinding of job offers and termination.
	Created interview templates, ranking systems specific to each client,
and “knock outs” for selection of best candidates and best fit of candidate for
each client.
	Extensive use of Microsoft Excel to track agents, hiring, goals,
paperwork, etc.
	Author all job posting and tracking filling of job postings.
2008	Troy Research	Mesa, AZ
HR Generalist- part time
	Authored and posted jobs on websites such as Monster.
	Sourced and reviewed resumes from those job sites to find qualified
applicants and invite to complete job application.
	Selected the best applicants to be interviewed by the hiring manager
	General HR work as needed
2006	Alpine Access, Inc	Mesa, AZ
Assistant Team Lead
	American Express launch with Alpine Access included locating pricing
and advertising, designing and implementing recruiting questions, requirements,
and hardware
	Determined key performance metrics.
	Interact with and answer questions of agents, client and recruiting
team.
	Communicate policies, changes and deployment of equipment.
	Manage enrollment in training classes.
	Fill the position of the lead upon her leave of absence.
2005-2006	Alpine Access, Inc	Mesa, AZ
Recruiter
	Process applicants including technical screenings, voice auditions, and
telephone interviews review resumes and candidate e-mails.
	Reply to inquiries about the company, employment and questions about
working in a virtual environment.
	Special projects including managing deadlines for background checks,
hiring deadlines etc. Via Microsoft Project.  Extensive research and creation of
database for WISP’s (Wireless Internet Service Provider’s) used as a tool by
recruiting team to determine if applicant met home office requirements.
2005	Alpine Access, Inc	Mesa, AZ

1800Flowers Customer Service Representative
	Customer service for both the Valentine’s Day and Mother’s Day ramps
with high call volume placing orders for customers and suggesting products and
up-sells.
	Scheduled for 4-6 hours a day, but due to needs of the client I worked
1***-12 hours per day, often without breaks.




200 [Send email to request phone number] 004	
CNH Service, Inc.	
Murrieta, CA

President
	Owned, operated and managed on a daily basis a $600,000 per year
independent mailing and shipping center. Services included FedEx, UPS, and USPS,
mailbox rental, notary services and miscellaneous sales.
	Customer service, including both face to face and telephone interaction
(50,000 transactions per year)
	All facets of employee management, including hiring, training,
scheduling, and termination.
	California State Notary Public (Extensive DOJ background check) and
National Notary Signing Agent.
	Created operations and training manual and used this to train new
employees.
	Selected, ordered and inventoried all merchandise.

1998-2005	
Overnight Office	Murrieta, CA
Owner
	“Always available” Virtual Assistant. Accurate and speedy data entry,
typing and internet research on a variety of subjects from social and medical
research to extensive projects dealing with legal claims, additional compensation
and issues in the construction industry.
	Successfully prioritized projects, clients and deadlines. Extensive,
high level use of Microsoft Office, WordPerfect and Works.
1998	Mercury Insurance	Riverside, CA
Claims Adjuster
	Determined fault, and coverage including repairs, for automobile
insurance. Coordinated damage estimates and repairs.
199***-1992	The Highlander (University Newspaper)	Riverside, CA
Office Manager
	Responsible for completion of monthly payroll, and all incoming and
outgoing cash. Hired and trained staff.
	Managed an office of 50+ people, multi-line telephone system, messages
and office hours on a time sensitive schedule to the publication of the
newspaper.
Education
1998	University of California	Riverside, CA
Bachelors of Arts, History and Psychology

Patents & Publications
1998 Researched and co-authored a study of topical Ketamine for the treatment of
chronic pain. (International Journal of Pharmaceutical Compounding.) Also spoke
at numerous conferences, meetings and televised appears on the subject, including
a national symposium on pain in Washington D.C.