Ken Hughes
               11030 SE 270 St. Kent WA 98030
            Home 253-859-7771 Cell: 206-31 [Send email to request phone number] 547 
       LinkedIn: http://www.linkedin.com/in/hugheskc
                Email: Hugheskc@yahoo.com

OBJECTIVE:
To work from home providing customer assistance of all types.

PERSONAL PROFILE:
Over 5 years working in the customer service field and 20 years as a computer
professional. Reliable, dependable, organized, fast learner, and gets along with
people extremely well.  Experienced at Quicken and Microsoft Office tools such as
Ms Word, Excel, Power Point, and Outlook/Yahoo/Hotmail.  

PROFESSIONAL PROFILE:
• Have 2 powerful windows XP professional servers at home.
  Have very fast internet connections able to support online customer chat,
email, and video conferencing.
• Experience serving database customers (Managers, application users,
developers) in banking, government, internet, and retail.
• Demonstrated commitment to quality and customer service.
• Strong technical abilities. 
• Excellent verbal and written communications, interpersonal skills, customer
orientation, team interaction, problem solving and multi-tasking skills.

EDUCATION:
Oracle 9i Certified Professional.
Oracle7  Certified "Master of Database Administration".
Information Systems Programmer/Analyst, Honors Graduate.
	Computer Learning Center, Washington D.C. (Associate degree equivalent over 30
college credits).

AWARDS:
The only employee to every win the Montgomery Ward's Presidents cup 3 years in a
row for outstanding customer service. This award is made to employees who
received 3 or more complimentary letters from customers during a 12 month
period.

WORK EXPERIENCE: 
I have worked as an IT professional for over 20 years and am very good at
collaborating with people, assisting customers, creating customer focused
solutions, and managing customers long term relationships.

I was the top selling "service contract" customer service representative for
Montgomery Ward's on the east coast.