BOB HOWARD

SENIOR PROJECT MANAGER
Information Technology     Medical Imaging Systems

Versatile senior IT project manager with 20 years of experience designing,
developing, and deploying business technology systems for a wide variety of
sectors, including the healthcare / medical imaging industries. Adept at
evaluating business requirements and processes, determining system
specifications, and building customized functionality that best serves client
needs. Proven history of managing multi-scale, multi-stage projects. Strong
talent for reengineering organizations to eliminate poorly-performing processes
and systems, replacing them with streamlined technologies.

Project Management     IT Strategy     Team Leadership     Medical / Healthcare
Systems     Project Planning
Process Reengineering     Systems Analysis     Application & Systems Development
    CRM Systems
HIPAA & SOX Compliance     Systems Implementation     Troubleshooting    
Business Intelligence
Database Management     Budget Administration     Quality Assurance     Client
Relations

PROFESSIONAL EXPERIENCE

VOLUNTEERS OF AMERICA, Tampa, Florida     2008-2009
Florida chapter of a renowned national non-profit organization dedicated to
providing housing, health services, employment, and education services for the
homeless.

Technical Project Manager (Contract)
Delivered leadership, direction, and subject matter expertise for development,
implementation, and support of a new Electric Medical Records (EMR) system.
Evaluated existing systems and developed an integration plan that aligned with
company requirements. Outlined a 3-stage deployment strategy. Identified hardware
and software requirements. Launched training programs to drive adoption of new
systems and ensure user familiarity. Implemented mission-critical changes in the
infrastructure, with a focus on high availability and HIPAA compliance.

    Adapted an EMR system with limited functionality to meet all the needs of
the company. Evaluated the system, suggested additions, and developed an
integration strategy.
    Facilitated changeover by utilizing a phased approach to systems
implementation and adoption.
    Launched business management processes that aligned with the new EMR
environment, including delivering new reports that significantly enhanced
business functionality.
    Deployed 120 laptops for front-line counselors. Provided training and
support.

IVANS, Tampa, Florida     2006-2008
Specialized technology company delivering software and technology services to
more than 100,000 customers in the insurance industry.

Vice President, Information Technology
Spearheaded company-wide IT operations. Managed development and release of
customized client software, including gathering customer requirements and
translating them into actionable project plans. Guided team members in completing
technology projects and administering the internal invoicing system. Led
technology refresh initiatives involving retiring outdated systems and
implementing new systems and applications. Evaluated internal resources and
planned transition to new systems. Ensured availability of systems / applications
support. Recruited and trained new personnel as needed.

BOB HOWARD     Page 2     

IVANS, continued:

    Assured business continuity by launching a disaster recovery initiative that
deployed redundant servers and backup processes governing changeover during an
outage.
    Circumvented thousands of dollars in lost revenue and landed a $500,000
contract that stipulated mandatory backup facilities as a result of the disaster
recovery project.
    Reduced invoice generation time and improved information accessibility by
replacing an obsolete reporting system with a new server-based Business
Intelligence system. Defined system requirements and selected a solution that met
budget requirements.
    Avoided hundreds of thousands of dollars in losses by replacing the
unreliable reporting system.
    Cut the workload for billing system development and transition by using an
8-stage approach.
    Received positive customer feedback for upgrades to the Insurance Agent
Request system.

EMAGEON, INC., Birmingham, Alabama     200 [Send email to request phone number] 006
Developers of healthcare medical imaging software, staffing more than 50***-

Director of Information Technology
Built the IT department from the ground up. Defined policies, grew the technical
team, and established organizational goals. Supervised HIPAA compliance, quality
assurance, and departmental reorganization. Coordinated technical project
planning and implementation. Managed tier 2 and 3 helpdesk / technical support.

    Led a healthcare software startup to achieve HIPAA compliance. Defined the
policies and procedures that led to a passing score on a third-party compliance
audit.
    Eliminated millions in support costs and introduced global remote support
capabilities from 5 worldwide facilities by deploying a new telecommunications
system. This system also facilitated acquisition of new companies.
    Boosted security for 5 offices in 3 countries by developing and integrating
a security system.
    Improved customer support management by selecting and installing a ticketing
system that featured a knowledge base and reporting.
    Orchestrated migration of the data center from Alabama to Wisconsin.
Supervised build-out of the new data center. Consolidated the old Wisconsin
center and the Alabama center into a single location.
    Completed the data center migration over a single weekend with zero
downtime.

INTELLITECH, INC., Birmingham, Alabama     2000
Software consulting company providing on-site IT services, with approximately 25
employees.

Director of Consulting
Coordinated on-site client engagements. Allocated consultant teams for customer
projects. Established and maintained client relationships. Acted as project
manager for multiple client projects, including a tax calculation system
conversion project for NationTax. Managed a team of 8 developers in scaling a
small local system into a national server-based solution.

    Delivered $500,000 in revenues from the NationTax project.
    Drove development of rapid turnaround solutions by evaluating third-party
applications and selecting a contractor capable of delivering requirements for
processing speed using pre-existing code.

BOB HOWARD     Page 3     

SOLUTIONS NETWORK, INC., Birmingham, Alabama     1999-2000
Provider of contract software services for a wide variety of industries.

Senior Project Manager, CSC Healthcare (Contract)
Oversaw the full project lifecycle for design, programming, and launch of a
PC-based medical claims processing system, planned to replace the limited
functionality of the AS400 system. Ensured achievement of all project milestones
and objectives.

    Deployed a successful first release for the new system, providing greater
flexibility and functionality.
    Founded a team of highly-skilled professionals capable of providing ongoing
product support.

MEDPARTNERS, INC., Birmingham, Alabama     1997-1998
Medical services company with roughly 2,000 personnel.

Senior Project Manager
Coordinated integration of the physician practice into MedPartners standard
operations. Evaluated IT processes and developed a roadmap to transition billing
into company systems. Moved data, phone, and contract services for the practice
into MedPartners contracts. Managed a multi-stage contract changeover to minimize
financial impact.

    Coordinated a successful system migration across 5 locations, including
performing analyses and selecting the best method for transition.
    Oversaw all activities required to move the Orange County, CA location to
the regional data center. Streamlined 3 EMR systems into the primary EMR.
    Overcame difficulties caused by unfavorable vendor contracts by engaging the
services of outside consulting teams.

Additional roles include Group Project Manager for Ryder Systems, Inc.
(199***-1997).

FORMAL EDUCATION

Bachelor of Science, Industrial Engineering
University of Missouri, Columbia, Missouri

PROFESSIONAL DEVELOPMENT

Project Management Institute Classes