PAULA S. KORDELL
8832 169TH Street
Orland Hills, Illinois 60487
Phone: 708-226-1731 Mobile: 708-382-1689
Email: 

OBJECTIVE

Obtain a position where I can maximize my skills in application testing, quality
assurance, data analysis, project management, and customer relations.

WORK HISTORY

May 2011 Software Implementation Consultant
to E.Solutions
Nov 2011 Mount Prospect, IL 60056

Provide business & technical consultation services for installation and
configuration of ConnectWise PSA system. Accountable for each feature of system
functionality, account setup and customization, pre-deployment testing, user
training, and product documentation. Set up multiple service boards and dispatch
practices for technicians and engineers, service templates for automatically
recurring tickets, and workflow procedures for the Support Services Department.

Feb 2009 Business Analyst
to Insuresoft, LLC
Apr 2011 University Park, IL 60466

Performed intensive manual quality assurance testing and defect analysis for
proprietary .Net policy processing web application for the Cincinnati Insurance
Companies. Strong analytical and product management skills required, including a
thorough understanding of how to interpret customer business needs and translate
them into application and operational requirements. Elicited requirements using
interviews, document analysis, existing requirements documentation, business
process descriptions, use cases, scenarios, business analysis, task and workflow
analysis. Critically evaluated information gathered from multiple sources,
reconciled conflicts, deconstructed high-level information into details,
abstracted up from low-level information to a general understanding, and
distinguished user requests from the underlying true needs. Acted as weekly build
test manager on a rotating basis with other analysts, which involved scheduling,
documenting, and assigning test criteria to the testing team.

Proactively communicated and collaborated with external and internal customers
to analyze information needs and functional requirements.

 * Performed intensive comparative manual testing of several application
iterations prior to go-live of a major version upgrade for 29 states and 6 lines
of business for the Cincinnati Insurance Companies.
 * Performed complex analysis of customer reported defects - which involved
replication of defects in local and web-based applications, researching customer
requirements, and communication and assignment to developers as necessary.
 * Performed high-level and sweep testing for weekly software build(s).
 * Trained new testers on the application and testing processes.

Apr 2002 Systems Administrator
to HUB International Scheer's (formerly Scheer's, Inc.)
Feb 2009 Westmont, IL 60559

Responsible for all IT related functions, such as network administration, user
account management, NEC phone system management, desktop support, strategic and
budget planning, mobile communications management (i.e. cell phones and
Blackberry Enterprise services), Investigated new technologies. Created technical
specifications, negotiated with vendors, and was responsible for all technology
purchases. Worked closely with company partners, account managers, and sales and
marketing professionals. Performed all Applied Systems (The Agency Manager)
database management and support, local Citrix administration, and was also the
secondary Sales Resource Administrator for HUB Scheer's.

 * Managed local portion of network, desktop, and data migration to HUB domain
 * Negotiated vendor contracts that saved approximately $15,000 per year in
office expenses
 * Created a new commercial proposal template in the company's agency management
application that is currently under consideration for HUB-wide deployment.
 * Acted as liaison for all outsourced services.

Jan 1999 Network Administrator
to United Laboratories, Inc.
Feb 2001 St. Charles, IL 60174

Responsible for installation, configuration, and maintenance of PCs, Macs,
networking equipment, network operating systems, and desktop support for approx.
100 users. Trained users in MS Office applications and Windows usage. Duties
included troubleshooting and resolving network and desktop issues as well as
managing vendor contracts.

 * Planned and managed installation of initial company LAN
 * Installed and configured an Exchange server as the first company-wide email
solution
 * Integrated desktop pcs with legacy UNIX-based software application

Dec 1997 Network Technician
To Shawnee Community College
Jan 1999 Ullin, IL 62992

Administered and assisted in network design, implementation, and organization
for a small community college. Diagnosed desktop and network problems; monitored
underlying communication protocols and supported network hardware and software,
maintained application data integrity and availability and performed training for
the college faculty and staff in the use of new network applications.

Mar 1989 Technical Information Specialist (main position)
to China Lake Naval Weapons Center
Jun 1996 Ridgecrest, CA 93555

Acted as an information specialist in the Technical Library, this position
included maintaining secure inventory database of classified materials, managing
information vendor contracts, acting as purchasing manager for the Library, and
creating graphic materials for Library use.

 Contract Documentation Specialist (previous position)
Responsible for creation and proofreading of Public Works department contracts
from Federal Acquisition Regulation templates. Position required extensive
communication with architects/engineers and contractor personnel. Maintained
database of custom forms and specifications.

EDUCATION

1989.1992 California State University at Bakersfield Extension
China Lake Naval Weapons Center
Coursework in Business Administration/MIS

1981.1983 Southern Illinois University at Carbondale
Carbondale, IL
Coursework in Business Administration/EDP

LICENSES

Current Illinois Property and Casualty Insurance Producers License