Tim McConnell 
4189 South 300 West  #20
Riverdale, Utah 84405
Cell:  [Send email to request phone number] 91-0631 
E-Mail [Send email using form at bottom]
     IT Skills

Operating Systems: 
Proficient in Windows XP, Windows 2000 Professional, Windows 98 SE, Fedora Core
5, Fedora Core 4, Linux Red Hat 9
Familiar with Fedora Core 6, Fedora Core 3, LVM, SE Linux, Solaris 8
Troubleshooting skills with Windows XP, 98SE, and 2000; repairing virus/worm
damage (KLEZ and MS Blaster)
Servers: 
Citrix, RSA, LDAP, Active Directory, VMware Server
Internet and Networking Protocols: 
TCP/IP, PING utility, Trace Commands, Routing protocols, PPPoE, DICOM
Applications: 
RUS, RUT, ClearDDTS, DOORS, Ethereal Sniffer, DS Record, Microsoft Office, Open
Office, K Office, VI, Visual Studio 6, Panda Anti-Virus, Microsoft Visio, Dia
Diagrams, KiVisio, YUM, RPM, YUM Extender, Linux Command Line
Hardware: 
Installing peripheral equipment; replacement of Main boards and CPUs;
Installation of hard drives, floppy, CD, DVD, CDR drives also, BIOS configuration
(Award BIOS). 
Programming Languages: 
Basic knowledge of  “C”, “C++”, HTML, Java Scripting; ability to develop
flowcharts for Procedural and Object Oriented programs, Flowcharts for
Networking.
Additional Skills: 
Strong customer service skills; troubleshooting abilities, ability to get along
with co-workers, written and verbal communication skills, filing bug reports via
Bugzilla, works well in team environment or independently, able to meet tight
schedules and deadlines. 

Work Experience
 
GE Healthcare (contracted through Kelly It Services)
Salt Lake City, Utah
Quality Assurance tester 
February 2007 – present

I successfully achieved ensuring that surgical products work reliably and
correctly as per design specifications and FDA Good Manufacturing Practice
standards.  I was also responsible for verifying reported problems that were 
present or have been resolved, using specific rigid procedures and methods in
compliance with FDA standards and regulations. Responsible for testing of the
software and user interface of the GE OEC premium digital mobile imaging system,
verifying reported problems are present or have been resolved, using GE's RUS
(Remote Utility Suite) and RUT (Remote Utility Tool). Reported issues using
Rational's ClearDDTS program and running tests created in  the DOORS server
program.  Successfully installed the OS for the digital mobile imaging system and
re-installed the calibration files for the systems via remote administration
techniques.  Accomplished, as part of the Systems Integration and Verification
Team, the goal of  running of more than 45,000 system tests that included
software and hardware tests, during a three month system verification process.  


Unisys
Salt Lake City, Utah
Technical Support Agent
April 2006 – October 2006

Accomplished the company goal of providing the first-line of post-sales
telephone technical support of hardware, systems, sub-systems and/or applications
for customers and/or employees in a highly procedural environment. I did this by
creating documentation of  issues and steps to support callers. Answered basic
questions about installation, operation, configuration, customization, and usage
of assigned products.  Applied basic diagnostic techniques and remote desktop to
identify problems, investigated causes and recommend solutions to correct common
failures, including re-installing software and performing disk maintenance on
Windows operating systems (XP and 2000 Professional). Supported user account 
access permission requests and new equipment requests or equipment repairs. 
Escalated problems to the Remote Support Engineering staff or Field Engineering
if un-resolvable remotely. Provided technical support for internal and external
customers. 


Convergys
Ogden, Utah
Juniper SSL-VPN Appliance Technical Support Specialist Tier 1 
October 2004 – February 2006

Accomplished the company goal of providing world class support to Juniper
customers with various issues ranging from basic set-up and configuration
questions of the IVE; issues with the SSL-VPN Appliance’s rewriter features and
VPN clients. 
Also successfully supported customers with configuring the SSL-VPN Appliance  to
work with Microsoft’s Exchange server, Active Directory authentication, LDAP
authentication, RSA and RADIUS authentication. OWA, Outlook mail programs, and
Windows XP SP2 compatibility issues.  Configuring of the SSL-VPN Appliance  to be
compatible with Citrix server and the ICA files, both custom and default.
Troubleshoot Access Control Lists, Group policies, SAMBA and Active Directory
shares; Web based applications and other compatibility issues. Supported
customers with upgrading the SSL-VPN Appliance software and troubleshooting
issues from upgrades. Created documentation of customer issues and resolution
methods used. Recreated customers issues in a test environment, escalate “bugs”
in software following defined procedures for documenting and reporting issues.
Supported Return Merchandise Agreement procedures. Able to read Packet Sniffs and
Proxy server logs to determine port usage, protocols, communication
methodologies, and network conflicts.











TeleperformanceUSA
 West Valley, Utah
MTSE Level 1 
April 2003-November 2003

Accomplished the company goal of providing first class support to MSN customers
assisting them to solve problems with MSN software versions 5 through 8.5, e-mail
programs such as Outlook versions 97 through XP and Outlook Express versions 5
and 6, troubleshooting e-mail problems, dial-up connectivity problems, hardware
issues, Internet Explorer issues; spy-ware issues; customer education of MSN
features; supported customers with repairing damage from the MS Blaster worm.
Create documented steps taken during directing customer with above issues.  


   Education
     2003-2007  
     Stevens Henagar College
     Ogden, Utah 
     Bachelors of Computer Science

Completed course work has included Windows XP, Windows Servers, Exchange server,
and Linux Administration, Cisco router administration, Computer Hardware, and
Computer Security. Programming courses in Visual Basic, HTML, XML, Java Script,
and other web technologies. Basic SQL, and PL/SQL. Flowcharting for procedural
and Object Oriented Programming and Network. Infrastructures. 

Courses I will be completing include; C++, C#, and Oracle DB forms,
Administration, and query structures; to include scripting techniques.
 
References upon request