Stephane Dow
1105 Gramercy Ave.
Ogden, Utah 84404
Phone: [Send email to request phone number] 90-6360
Email: [Send email using form at bottom]
Objective:
To find a job that will be challenging and will utilize the skills that I have
while providing new skills and upward mobility. I am looking for a position where
I can grow and excel in while giving my best to my company. I am very much
looking for a position where I can be creative and really work with my abilities.
I am very self-driven and detail oriented.
Personal Qualifications:
- Fast and accurate data entry.
- Excellent leadership skills.
- Highly organized and detail oriented.
- Excellent customer service skills.
- Able to work well unsupervised
- Over four years combined sales experience.
- Good with measures and math.
- Able to multi-task
- Proficient with 10-key
- Proficient in many programs to include Excel, Microsoft Office, InDesign,
Power Point,Adobe Illustrator, Photoshop CS and Elements, Corel-Draw 10 and
Quark.
Experience:
Kohl’s: Clinton, Utah
*Beauty Consultant / Customer Service
As a Kohl’s Beauty consultant I am responsible for engaging and assisting
customers, both within the department and as they approach the Cosmetics and
Fragrance departments. I assist in executing cosmetic and fragrance merchandising
and operational functions to company standards.
*Tasks and Responsibilities:
-Inquires about the customer’s interests
-Motivates the customer’s interests by offering a department tour
-Inform customers of the brands carried
-discover customer needs through probing questions
-Schedules appointments for make up and skincare consultations
-Solicit customers to apply for Kohl’s charge cards
-Replenish the various departments and fixtures
-Completes merchandise recovery and sales floor returns
-Maintains housekeeping standards throughout the store
-Completes price changes, ISC memos, callbacks, transfers, and other paperwork
as directed
-Arranges merchandise on fixtures and maintains non-promotional signs on the
sales floor
-Utilizes replenishment reports daily and ensures company in-stock goals are
maintained. I use the radio frequency unit to check product on hand and inform
supervisor or management when a product’s on hand are inaccurate
-Price changes
-Store closing recovery
-Housekeeping duties
-Preparation and taking of inventory
-Stock room organization
Club Hill: Hill AFB, Utah
*Title: Catering Manager/ Event Coordinator, Planner, and Decorator
As the Club Hill Catering Manager I served as point of contact for reservations,
bookings, equipment, catering, and other such services. I performed
communications to internal and external clients, performed administrative tasks
such as arranging meetings, developing agendas and preparing progress reports. I
coordinated various events to include meetings, Commander’s calls, weddings,
birthdays, luncheons, reunions and any other event needed for training, job fairs
and fundraisers for the general of Hill AFB and other Hill employees and family
members.
*Tasks and Responsibilities:
-Coordinated logistics
-Setup/knockdown and on-site problem resolution
-Assistance in daily coordination of projects including preparing and
maintaining project plans, budgets, and staffing requirements.
-Tracked progress and identified/resolved obstacles
-Regularly applied knowledge of department policies and procedures, utilizing a
general understanding of my and other department functions.
-Effectively communicated and received information in a manner easily understood
by fellow employees.
- Going out to various shows and events to obtain new clientele and also to
create contracts with other vendors in an effort to increase our monthly revenue
-Designed and redecorated the office space
Custom Contractor Interiors: Layton, Utah
*Title: Interior Designer / Secretary
As an employee of Custom Contractor Interiors I was expected to reach and
maintain daily sales and budget goals while providing the best customer service
possible for each guest. I was in charge of following up with past and current
clients to ensure that services provided were accurate and efficient.
*Tasks and Responsibilities:
-Assisting customers in their selection of materials and options for their
kitchen and bath designs by providing complete and accurate information for each
situation specific for their needs.
-Writing up of contracts for each job
-Answer calls and provide information on services offered
-File all current and past jobs for records to help returning clients
-Sit one on one with clients to design their dream kitchen or bath
-Call to follow up with each client throughout and after the design process to
make sure everything is handled in a professional and timely manner
-Resolve any conflict or issues with each client as needed
-Setup times and schedule appointments for the contractors to go out to each
clients location for accurate measurements and bids
-Input data after each bid accurately for the records of each client
-Create the weekly schedule for the associate in the office
Bell Printing, Photography and Design: Layton, Utah
*Title: Graphic Designer
At Bell Printing and Design I sat down one on one with each client to figure out
in detail what each client needed. I listened to their needs and offered design
ideas for each project, narrowing down in detail their likes and dislikes on each
idea. I then created two to three designs and continued communication with the
client through phone and email adding and changing the design until the final
product was what they were looking for.
*Tasks and Responsibilities:
-Perform full initial consultation to obtain clients needs
-Wok with various programs to achieve the desired look of each project
-Create business cards, advertisements, save-the-date cards, wedding
announcements, pamphlets, school and business logos, yearbook covers and anything
else the client was looking to create
-Enhance photos for year books, invitations and wedding announcements
-Create and print signs and banners
-Run the printing press and maintain the machinery to ensure accurate printing
-Use of design and computer programs to include Excel, Microsoft Word and
Office, Adobe Photoshop, Quark and InDesign
Wal-Mart: Syracuse, Utah
*Title: Department Supervisor / Cake Decorator
As supervisor of the Wal-mart shoe department I was responsible for the progress
and productivity of the employees. I carried out the supervisory responsibilities
while guiding and supporting activities in staffing, development and management
of personnel policies and records, training and development, performance
appraisals and performance problems, career counseling, organization development,
while ensuring that all activities conformed to current rules and regulations. I
assisted in the opening and setup of a new Wal-Mart location. I then transferred
to the bakery to be a cake decorator.
*Tasks and Responsibilities:
-Employee training and development
-Set performance standards for tasks, jobs and roles of the employees
-Ensured employees had appropriate and realistic job goals
-Provided ongoing feedback about each employees performance
-Conducted performance appraisals on a regular basis including assessing how the
employee had performed and what they could do to improve in their job
-Developed performance improvement plans if an employee’s performance was not
adequate
-Decorated cakes specific to each customer’s request
-Inventory counts and replenishment
-In charge of ordering and organizing decorating supplies.
-Opening and closing procedures each shift
-Recording of temperatures and tasks to make sure safety standards were met each
day
Stamping Station: Layton, Utah
*Title: Graphic Artist
At the Stamping Station I was hired to created advertisements for the business
and stores, creating monthly update fliers for regular clients, run printing
machines and take notes for general office use while creating an instruction
manual for training of new hires.
*Tasks and Responsibilities:
-Design of scrapbook pages, custom scrapbook packages, die cuts, and logos
-Running of die cutters and programs, printing press and laser cutters
-Use of design programs to include Adobe Photoshop and Corel Draw 10
Lowe’s Home Improvement Store: Riverdale, Utah *Title: Home Décor Specialist
/ Customer Service
While employed by Lowe’s I was responsible for providing superior customer
service, achieving sales budgets in assigned areas and merchandising maintenance.
I greeted and acknowledged all customers in a friendly, professional manner and
provided quick, responsive customer service.
*Tasks and Responsibilities:
-Operation of various store equipment to include: LRT, phones, paging systems,
copiers, fax machines, computers, CCTV surveillance systems, key cutting, panel
saws, paint mixing computer, blind cutting, fork lifts, pallet jacks, and
electric lifts
-Updated prices and UPC information
-Operated and demonstrated merchandise and equipment within the paint department
to assist customers in their purchases and projects
-Trained and guided new employees in the department whenever necessary
-Processed custom orders and input data for accurate measurements for specific
items
-Setup appointments for contractors to go out and take measurements whenever
needed.
-Offsite trips to customers homes for problem solving when standard measurements
were unable to be obtained
-Answered phones and assisted in customer communications
-Ran customer service and processed returns while directing calls and ringing up
sales and general problem solving
PetsMart: Layton, Utah
*Title: Cashier / Animal Specialist
While employed through PetsMart I worked in the Specialty department and
assisted Pet Parents to help them find solutions related to fish, birds,
reptiles, and small fury pets. I provided water, food, and medicine/medical
attention to pets on the sales floor as well as new arrivals.
*Tasks and Responsibilities:
-Cleaning fish tanks, reptile habits, and the small pet and bird cages
-Daily feeding and monitoring of animals within the department
-Keeping records of daily tasks and readings on each of the animals
-Processing sales and answering of phones
-Opening/closing procedures each shift
-Stocking and organizing of merchandise
-Daily maintenance of sales floor and stock room
References:
- Paige Atkin (801)389-9878
- Alisa Joseph (478)918-6522
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