PROFESSIONAL SUMMARY

Accomplished, Information Technology professional with 28 years experience at a
large telecommunications corporation. Outstanding at developing and maintaining
long-term relationships as both an internal team leader and an excellent customer
and client liaison. A measurable track record of developing and communicating a
clear vision, and successfully leading others toward that vision in an
environment that fosters teamwork and a commitment to excellence. A demonstrated
background of aggressively pursuing goals while protecting and growing the
organization's assets.

PROFESSIONAL SKILLS

 * Proficient in TDP (RMAN) installations for: SAP, Exchange, Oracle, DB2 and
SQL Server data bases in a single server and cluster environments
 * Lean Methodology
 * JAVA
 * UNIX
 * Tivoli Storage Manager (TSM)
 * Project Management
 * Microsoft Word
 * Microsoft Excel
 * NetBackup
 * AIX, SUN, HP, Windows

PROFESSIONAL EXPERIENCE

 * Installation/Optimization: Evaluate, install, modify, configure, test, and
recommend ways to optimize Tivoli Storage Manager (TSM) client software so as to
improve efficiency of the client's backup and recovery system.
 * Performance/Capacity Management: Utilize tools and monitoring techniques,
logs, and various reporting techniques in order to recognize trends, identify
bottle necks, and advise management on efficiency improvements and/or on ways to
improve reliability and availability.
 * Systems Analysis: Evaluate current architecture to include server hardware,
ACSLS, SUN SL8500 library, TSM, and associate components and recommend ways to
improve archiving, backup and recovery and disaster recovery capability.
 * Customer Support: Liaison between client, vendors, end-user and technical
teams in both project and day-to-day support. Support problem and change tickets
of client server support operations for work involving problem determination and
implementation of changes to hardware, software, applications or network systems.
Install client and server software, patches and new releases for all UNIX and
Windows platforms for TSM and NetBackup.
 * On-Going Duties: Performed daily initial program load procedures, initialize
sub-systems and other software, alter start-up processes when required, power up
devices for operation, monitor queues and implement needed action, initiate
system shut-down and recovery procedures, and interpret environmental warnings in
order to take appropriate actions.
 * Storage Management: Managed storage resources by issuing system commands to
display and mount and disk packs, both private and temporary, as required for job
streams, using JES3, MVS, IMS, UCC7, TTRAN, NHJE, RJP NDM, TMS, IMF, and VTAM
Networks, Job Streams, Outstanding Systems Messages and Halts.

AWARDS & ACCOMPLISHMENTS

 * Project lead for the successful migration of all documentation from Qwest to
IBM's QMX database.
 * Designed and developed standards, procedures, policies and documentation in
respect to TSM and NetBackup to mainline workloads and keep consistency through
the team.
 * Identified and implemented process improvements that increased the
effectiveness of the team's day to day backup and recovery processes and
procedures.
 * Successfully converted 5000 clients from Netbackup to TSM.
 * Integral team member for the conversion from sun servers to AIX servers for
the TSM backups and recovery.
 * Recognized and honored for several performance awards for consistently
exceeding job performance expectations.

LEADERSHIP

 * Technical Leadership: Provide training, mentoring and subject matter
expertise to fellow team members and subordinates on the TSM process and
procedures, in addition to troubleshooting and resolution of complex technical
production problems through detailed diagnosis and analysis of software and
system operations.
 * Management: Trained, managed and supervised, up to 16 subordinate staff, on
company processes and procedures, promoting and ensuring a cohesive team
environment and consistent practices throughout the department.
 * Motivational: Practice a personal attitude of success portraying an outward
example of loyalty, integrity, honesty, equality and continuing education in
order to keep an upbeat, success and productive team environment.

EMPLOYMENT HISTORY

November 1995 - March 2010: IBM /Qwest (Qwest acquired by IBM 2003) SLC, Utah

Systems Management Specialist
Provide day to day technical, system administration and monitoring support for
automated backup and recovery products, tools and processes for Qwest.
Daily tasks include: scheduling and monitoring backups, performing problem
determination on failed backups, reporting monthly measurements, making
recommendations to improve environment, and maintaining current documentation.

January 1975 - November 1995: Qwest Communications SLC, Utah

Information Systems Engineer (MCO)
Maintained maximum systems availability on IBM and Amdahl main frame software
and hardware systems by monitoring system consoles, environmental consoles,
printers and alarms.