Joye Nelson
507 Acoma Rd, Midvale, UT 84047
(T) 8012616092 (Alt) 8019317165 (E) 

Summary of Qualifications

I have had extensive customer service experience collecting money and help the
customer
Get what fits their needs.

Experience

2004 - 2011 Qwest /Communications, Salt Lake City, UT
Screener

I have worked in this department for 7 years. The first 2 years I screened and
repaired lines, features, and trunks. Then I went to wireless repair for 2 years
helping customers
With their wireless phones and then I went to DSL Technical support. Here I
answer inbound calls helping customers with their internet lines and modems,
browsers and security. This
This was a very fulfilling job.

1999 - 2004 Qwest Communications, Salt Lake City, UT
Service Delivery Coordinator

I worked in the billing department of Qwest Communications working with resale
clients making sure they are being billed correctly. I also worked special
projects with deadlines that I made sure the billing was correctly. I saved the
company so much money that I was able to go to Presidents Club in 2003. I
corrected accounts provisioning orders, and answered questions of my clients.

1984 - 1997 Qwest Communications, Salt Lake City, UT
Customer service

I have worked about 13 years in the customer service and sales area of Qwest
Communications. I take inbound calls helping customers avoid getting their
telephone disconnected, for 2 years I was a Supervisor Assistant help escalations
and difficult issues. When I was in sales I was very successful helping the
customer get what they need while keeping it in their budget. I won a car for
additional line sales and went to Presidents Club for the toll sellers.

1979 - 1984 Mountain Bell, Salt Lake City, UT
Service Order Analyst

I corrected service orders corrected bills as well as walk service reps how to
issue orders so that they will go through the system.

Education

2010 Kaplan University, Phoenix, AZ
CCNA Certification IT GPA: 3.75

I have taken ccna classes certifying in networking and cisco networking

2007 AIU ONLINE, Hoffman Estates, IL
Bachelor's Degree Information Technology GPA: 3.2

I studied many of the MCSE programming like oracle, Visio, Windows 2003 and
others to be able to do desktop support.

1990 University of Phoenix, Salt Lake City, UT
Bachelors Business Administration GPA: 3.25

I took classes in Business management and administration

1979 LDS Business College, Salt Lake City, UT
Associates Accounting GPA: 3.32

I took classes in Accounting and bookkeeping.