Terrelle L. Marchand
                                                                                
    
Virginia Beach, VA 	                                                          
Tlmbaum2004@yahoo.com

                  Job Summary 
Highly motivated, creative and versatile administrative assistant with ten years
of experience in customer service, clerical duties, and leadership skills. A
commitment to human development and community service. Energetic self-starter
with excellent analytical, organizational, and creative skills. Especially
skilled at building effective, productive working relationships with clients and
staff members. Excellent management, negotiation and public relations skills.
Committed to the highest levels of professional and personal excellence. Seeking
a challenging position, which offers extensive contact with the public.

Strengths
Communication: Communicate well when speaking and writing, able to act as a
liaison in between personality types; comfortable and effective communicating
with both superiors and other staff members.

Responsibility:  Accustomed to being in positions of responsibility; self
motivated, and willing
to set goals and work to achieve them

Computer Expertise: Type 56 wpm, experienced in word perfect, Microsoft Word,
Microsoft Excel, Microsoft Power point, Microsoft Office Access, Microsoft
Publisher, Microsoft Front Page, Microsoft Visio, the creation of spread sheets,
queries, and data bases.

Education

Bachelor of Science, Scheduled to Graduate August 2009 from South University
with a major in Criminal Justice, specializing in Cyber Crime Investigation.

Certified Nursing Aid Training, February 1998, Sentara Personnel Services. 

Salem High School, 1997. Graduated with a degree in General Studies.











Professional Nurses Incorporated
Staffing Coordinator	2007-2007

Job duties included but were not limited to recruiting qualified candidates for
a variety of opportunities.

Interviewing and completing a skills analysis for such candidates, and
determining the most qualified individuals to fill open positions. 

Increasing branch sales through outbound marketing calls, providing excellent
customer service to candidates for employment and client representatives.

Preparing employee payroll each week, organized and processed time cards. 

Required overnight on call duties two days a week, to maintain continuity of
care for all clients, and a source of direct communication for every employee. 

Health Horizon 
Administrative Assistant                                                        
   2004-2005
Performed a variety of clerical, secretarial, and administrative duties in
compliance with federal, state, city, and health code statutes.

Conducted back ground checks, employment and credential verification for
potential employees. Organized and conducted monthly quality assurance meetings,
morning team meetings, facilitated correspondences, prepared pay roll, and office
mailings.

Maintained office filing and information storage systems, performed information
filing and retrieval services, and maintained databases, correspondence files,
information files, mailing lists, and related information.

Coordinated after hours on call scheduling, and staffing. 


Independent Contractor	1998-2003
Patient Care Technician, C N A, M. R. Worker

Offered the highest quality of compassionate care for patients who needed
assistance with daily living tasks.

Worked under the direct supervision of a registered nurse. 

Responsible for basic care services such as bathing, grooming and feeding,
assisting 
nurses with medical equipment, and checking patient vital signs. 

Duties included giving patients important social and emotional support and
providing vital information on patient conditions to nurses.


Coastal Foot Care
Front Office Coordinator	1997-2002


Registered all patient insurance and demographic information, to include all new
patient data and updates to existing patient accounts. 

Scheduled all follow-up appointments with physicians and coordinates scheduling
of diagnostic testing as ordered by physician.

Collected applicable co-payments and collections of outstanding patient balances
as documented  from patients upon check-in per company protocol. Posted patient
payments in computer system. Notified appropriate physician of any deficiencies
in patient’s ability to meet financial obligations.

Maintained  accurate, real-time, physician/clinic schedules ensuring that
patients are scheduled properly. Rescheduling of patients as necessitated due to
schedule changes.

Answer telephone calls, re-direct calls as appropriate, assist callers with
questions or concerns and take messages as needed. Sorted documents received via
facsimile and distribution of incoming postal mail.

Called patients 1-3 days prior of appointments to issue appointment reminder and
inform patient of expected co-pay/balance due at time of service.