Profile

·	Highly process oriented with strong project management, data and business
analysis and process design and improvement skills. 
·	Over twelve years of extensive experience specializing in the management and
implementation of productivity and performance improvement solutions in diverse
verticals.  
·	Key strength is ability to function seamlessly in a variety of roles,
particularly in Lean/Agile environments. 
·	Ideal role would require a diverse set of technical and functional skills
combined with strong understanding of business processes and enterprise
interdependencies.

Achievements

§	As lead of the application architecture group, defined operational metrics for
the team to monitor and sustain levels of performance. Metrics included quality
and maturity of J2EE design, cost, reusability and on-time delivery to LOBs. The
effort resulted in greater organizational visibility of the team’s achievements
and opportunities for improving LOB – Architect engagement model.
§	Developed an offshore-onshore model using a combination of resources based on
work pipeline and complexity of task that reduced turn around time on project
staffing and time to market by 50%.
§	Developed business case and supported design efforts for an automated bulk
data load and verification tool for Affinium Campaign Manager reducing data and
business intent translation errors to near 0%.
§	Developed in-house technical competency through researching undocumented
Vignette Application Portal features and developing backend routines to perform
complex server console tasks. This enabled client to achieve significant cost
savings by fulfilling business objectives without engaging Vignette product
consultation services.
§	Provided business justification, managed design and development of a web-based
event logging, error tracking and diagnostic tool for a telecom billing product
enabling client to exceed third level technical support SLA with customers
impacted by a product upgrade. 
§	Implemented multiple vendor and product comparison and evaluation toolkits
based on client’s CTQs

Key Areas of Expertise
 Business Analysis System Analysis Project and Program Management Product and
Vendor Evaluation Testing Automation Third Party Product Integration	 Application
SME for Third Level support Process Analysis, Design & Improvement Managing
Virtual Teams Data Modeling, Architecture and Design  Operational Metrics 
Application Risk Evaluation

Experience Summary

Business Domains : Telecommunications, Credit Card Products and Services,
Mortgage Insurance, Email Marketing, Online Metal Trading, Consumer Product
Retail, Logistics and Freight Forwarding, Engineering Manufacturing and Supply
Chain Management, Online Shopping and Customer Behavioral Marketing.
Disciplines: Rational Unified Process (RUP), PMBOK (PMI), Rapid Application
Development (RAD), xTreme Programming (XP),Agile(SCRUM), Six Sigma, JAD, business
and data analysis, data modeling, UAT, Operational Metrics, Process flow mapping
and re-engineering, IT Audit, COBIT, ERSA, BCP,  SOW/RFP Preparation, Earned
Value Analysis, Vendor and Product Evaluation. Defining and monitoring OLAs and
SLAs, Third Party Product Evaluation and Integration, ITIL
Technology: Database (Oracle10g / Sybase/ Informix/ DB2/ SQL Server/ Teradata),
Web Application Frameworks, Workflow Automation, Content Management, Portal
Design & Administration, MS Project, Visio, Lotus Notes, UML, Rational Rose,
Actuate, Requisite Pro, ClearQuest,  PL/SQL, Java, Powerbuilder, Vignette
Application Portal and CAM, Autonomy Search Engine, Tomcat, XML, LDAP, Ab Initio,
Brio, Mercury Quick Test Pro, Test Director
COTS Products : Unica Affinium Campaign Management, Kana, Silverpop, Corillian,
West CRM Solutions, Epsilon Interactive, Metasolv, Billplex, TSYS, Marketlive,
Amdocs Ensemble , Ariba, Visual Sciences, Yodlee,  Maritz, Avenue A| Razorfish,
Cashedge, Swelog ERP System


Experience Details

Business/ Data Analyst, Project and Program Management Experience (Page 2-4)

(Verticals - Banking and Financial Services, Consumer Product Retail, Logistics
and Freight Forwarding, Wireless and Cellular Communications, Engineering
Manufacturing, Mortgage Insurance) 

Apr 2006 – Present								Capital One Financial, Richmond, VA
Consultant – Project Manager/Business Systems Analyst                           
  Industry – Banking and Financial Services

·	Set up an automated process using Mercury Quick Test Pro tool for bulk loading
offer catalog data from multiple business sources in to Unica Affinium. Provided
business and data analysis support through major billing and fulfillment systems
conversion events to ensure offer data correctly represented business intent. 
·	Performed a comparison of the Affinium 6.4 and Affinium 7.0 data models and
defined a data migration strategy for offer catalog data containing 4000+ offers.

·	Provided post conversion research, analysis and resolution support for Offer
Management data issues and out of synch conditions between the operational
datastore (DB2) and the data warehouse (Teradata)
·	Liaison for resolving all technical issues between email delivery group in
Capital One and email marketing vendor Epsilon. Developed email marketing vendor
evaluation and tool. Provided SME support to ensure on-time resolution of email
delivery related incidents reported by customers to call center representatives
·	Managing effort to replatform current email delivery system to be able to
interface with multiple vendors and be used by email and non-email channels such
as, Blackberries, PDA, cell phone for Marketing and Service based messaging.
Implemented near-real time opt-out processing capability. Redesigned process and
artifacts to streamline and expedite LOB intake for the email channel. 
·	Participated in ERSA(Enterprise Software Risk Analysis) and assessment for
compliance with COBIT by IT Audit. Underwent Agile training and assisted Scrum
Master and product owner with backlog prioritization and sprint logistics.


June 2005 – Apr 2006	                                                           
                       	Genworth Financial, Richmond VA
Consultant – Project Manager                                                    
                      	Industry – Mortgage and Insurance      

Project/ Program Management  
  
·	Primary role involved managing offshore development of a Vignette Application
Portal Enhancement run as an Agile project and defining architecture standards
for the intranet using Vignette CAM as the content management tool. Coordinated
with Vignette and a third party vendor on resolution of portal outage issues. 
·	Managed the transition of intranet production support from offshore vendor to
onsite operations support team. Managed the development of database application
to streamline production upload of Genworth product literature (application
forms, brochures etc) The process makes uploads near real time with minimal IT
intervention. Managed global rollout of two statistical analysis tools – Minitab
14 and Crystal Ball 7 

Technical Oversight

·	Researched mortgage insurance industry best practices in defining usability
standards for future intranet and internet  application development. Performed a
proof on concept to evaluate if Vignette CAM to determine if Vignette VCM product
would be required to meet business objectives. Defined architecture and design
standards  based on 90% out of the box product capability and 10% customization
of the Vignette product. 
·	Developed in-house technical competency through researching undocumented
Vignette VAP database design and developing backend routines to perform complex
server console tasks. Evaluated feasibility of integrating XML based rich text
editors with Vignette VAP 7.2 and use of container independent JSR portlets to
extend VAP functionality. Researched LDAP to Vignette integration options for
dynamic security access control to portal applications.
·	Defined repeatable processes relating to legal entity changes and separation
of internet and intranet applications owned by GE necessitated by the IPO.
Evaluated products for data retention per legal and compliance requirements and
providing a solution matrix with recommendations to senior management.


 Jan 2005 – June 2005                                                           
                         	Capital One Financial, Richmond, VA
Consultant – Project Manager                                                    
                 Industry – Banking and Financial Services

·	Closed out a technical infrastructure project before time and under-budget
that was recognized by senior management as a major success for Line of Business
and IT collaboration. Project reduced time to market for new credit card
strategies by two weeks by shortening the development life-cycle.
·	Project and Program Management responsibilities for an Audit Remediation
program for Credit Card Account Management platform and several spin-off projects
from the main work- stream. Successfully presented business case and obtained
approval from audit in scope reduction  effort from management’s response to
audit memorandum. Responsible for managing a $1.3 M budget and core project team
of twenty resources and prioritizing projects within the program.
·	Technical Environment - Cobol/JCL/MVS back-end systems, multiple Oracle
databases, Teradata and Brio 


Nov 2004 – Jan 2005                                                             
                                              Fossil, Richardson, TX
Consultant – Project Manager                                                    
                       Industry – Consumer Product Retail 

·	Providing strategic and technical oversight to a SQL Server data ETL project
aimed at providing the marketing team customer segmentation information for
targeted sales campaigns.  Involved extensive interaction and communication with
stakeholders including Director of eCommerce, business users in merchandizing and
marketing functions and third party vendors (Kana, Silverpop and Marketlive). 

Jan 2004 – Nov 2004                                                             
                                  	Kintetsu Global IT , Dallas, TX
Consultant – Project Manager                                                    
                  Industry – Logistics /Freight Forwarding 

§	Managed enterprise level development projects focused on operational
efficiencies and revenue generation. Established and enforced project direction
with cross-functional  team of forty  including twenty-five offshore resources.
Consistently surpassed project scope inclusive of timeline, resources, and budget
allocations
§	Evaluated offshore vendor performance on quality and cost metrics. Finalized
Support Model, Pricing and SLA for contract in collaboration with Accenture to 
prepare a report on Vendor performance for the PMO.
§	Advocated and mentored team on use of RUP methodology and tools (Requisite
Pro, Clear Case and Clear Quest) in all phases of project. Gap Analysis, Business
Requirement Analysis and Deployment experience with operational users in
Malaysia, Taiwan, Singapore, France, Ireland and Canada. Providing oversight and
direction to a technical team(on-site and off-shore) with diverse skill-sets
(Oracle Financials, Actuate Reports, EDI, Powerbuilder and Forte )  Making budget
versus time decisions for OOS (Out of Scope) items.

Please contact for a detailed resume