1727 Belleau wood Road
Fort Lee, Virginia 23801 

Robyn Rogers

Summary Qualifications: 

A dedicated employee who understands the importance of meeting deadlines and
providing accurate information. I am customer service friendly and possess
problem solving, analytical, and strong organizational skills. I also have the
ability to handle multiple tasks simultaneously.

Skills: 

Microsoft Word, Access, Excel, PowerPoint, Lotus Notes, PeopleSoft, Type Speed
(55 wpm) Lexis Nexis and Westlaw. Able to communicate effectively both written
and oral


Experience:

2/2006- 6/2007 Kutak Rock, LLP 
Richmond, VA 
Legal Office Assistant

Responsibilities include directing incoming calls to appropriate staff, schedule
meetings, photocopies of client files and binders, as well as assisted with
projects and overflow of work as required
Created checks for filing fees and deposit checks to the firm from clients into
firm’s trust account 
Organized, closed, retrieved, and entered client files into firm’s system
providing access for staff 
Collected, organized and classified all law library literature received and
provide updated information to firm to locate materials 
Maintained Month-End reports for firm accounting department including petty cash
counts, parking validations, last check issued as well as provided back up
documentation for faxes and copies for the firm

2004- 2/2006 CareFirst Blue Cross Blue Shield Timonium,MD 
Claims Adjustment Specialist II 

Examined and analyzed federal employee’s claims based on diagnosis, provider,
medical policy contract, policies and procedures 
Researched claims on reports that involve void adjustments that must be resolved
for overpayment due to medicare, enrollment, benefits, eligibility or contract
discrepancies 
Assisted customer service by providing feedback and resolving issues that result
in reprocessing of claims 

9/2002-6/2004 CareFirst BlueCross BlueShield 
Washington,DC 
Federal Employee Representative II

Designated representative for National Finance Center account, processing and
reconciliation issues 
Conducted research and investigation of enrollment issues and provided
appropriate response through telephone and written correspondence in regards to
federal regulations and Office of Personnel Management 
Assisted new hires with case and time management, problem solving, quality,
productivity and performance

9/1999-9/2002 CareFirst Blue Cross Blue Shield 
Washington,DC Federal Employee Representative I


Researched requests through activation, renewal and analyze federal employee’s
enrollment issues, cancellations or corrections of federal policies 
Responded to telephone inquiries from Office of Personnel Management in regards
to federal retiree contracts and updates 
Interpreted enrollment regulations/policies for federal agencies 


Education:

Prince George's Community College, Largo,Maryland
2005 Associate's of Applied Science in Legal Studies