Dirk Weaver
12 E. Lamington Rd.
Hampton, VA 23669
Home [Send email to request phone number] 89-5936
Cellular [Send email to request phone number] 89-5936
Weaver_Dirk@yahoo.com
OBJECTIVE
To succeed in a position offering challenge, accountability, and an opportunity
for career advancement.
SUMMARY
• Well above average call taking statistics, constantly performing above
standards.
• Over five years call center experience as well as experience in Photoshop, web
creation (html) as well as CSS and slicing.
• Highly proficient in computer operations, software and hardware.
• Insurance Agent well versed on all personal lines of insurance.
• Outstanding customer service ability.
• Extensive knowledge in media research and up-to-date media technology.
• An organized, punctual worker with a very high supervisory/managerial
potential.
EXPERIENCE
Nielsen Media Research
Field Tech Representative 2007
-Worked with cutting edge technology in the field of television monitoring for
The Nielsen Ratings
-Installed and performed troubleshooting procedures on equipment in residential
homes.
-Emphasis on customer service and technical expertise.
-Large background in media research and modern technological breakthroughs in
television and media.
-Worked closely with households, building a strong report and earning their
trust.
-Used state of the art computer software to file/write reports and monitor
equipment.
USAA, Norfolk, Virginia
Member Service Specialist, 2005-2006
-Acted as Specialized Member contact for Issuing and servicing Insurance
policies including Auto, Home, Condo, Fire, and Personal Property.
-Created presentations on various Underwriting topics for unit meetings and new
employee orientation.
-Received numerous awards for call quality and customer satisfaction.
-Handled over 40 calls per day with a member-centric focus and work ethic.
-Assisted team manager in fostering team morale and assisted team members in
areas that were lacking to bring up overall team performance.
Towers Perrin, Chesapeake, Virginia
Central Participant Services Unit Representative, 2003 - 2004
-Assisted participants with administrative changes including: Address changes,
Direct Deposit Authorizations, Beneficiary changes and Tax Withholding elections.
-On average, completed 80-100 calls per day. Received numerous awards based on
high call volume and positive feedback from clients and participants.
-Created feedback reports and case audits using prescribed guidelines.
-Performed tests on new software for compatibility and effectiveness. Reported
any program conflicts and errors found during testing.
CMA-CGM America Inc., Virginia Beach, VA
Inport Customer Service Representative, 2002 - 2002
- Served as inport call taker and handled in excess of 100 calls/day.
- Created databases and spreadsheets detailing calls taken.
- Produced reports weekly to show call volume and reason for calls.
Marine Chemist Service Inc., Newport News, VA
Environmental Technician, 2000 - 2002
-Tested and monitored for various chemical compounds including (but not limited
to): Asbestos, Lead, Chlorine, pH, Sodium, Nitrogen.
-Supervised and monitored asbestos/lead removal crews of 4-12 people.
-Wrote and designed reports detailing inspection findings and recommendations
for further action in accordance with OSHA standards.
US Navy, Norfolk, VA
Oil/Water King, 1994 - 2000
-Tested water aboard the USS Kearsarge for pH, Chlorine and other compounds to
ensure safe consumption for a crew of 1100.
-Tested oil and fuel aboard the USS Kearsarge for clarity and sediment.
-Supervised refueling operations inport and at sea, instructing 22 people on
safe operation.
-Created reports for superior officers detailing findings and suggestions for
action.
-Researched and acquired all supplies for a workcenter based on need and
availability.
RELEVANT COURSEWORK
Old Dominion University, Norfolk, Virginia
B.A., 2006
GPA: 3.75. Currently enrolled in Old Dominion University as a junior.
Naval Nuclear Power School, Orlando, FL
1994
GPA: 3.25. Completed the Naval Nuclear Power School training.
Pennridge High School, Perkasie, PA
H.S. Diploma, High School Diploma, 1993
GPA: 3.20
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