Dorothy L. Lewis
2757 Goodwin Ct #A
Falls Church, VA. 22046
[Send email to request phone number] 62-9357
(571) 426-6172
[Send email using form at bottom]
dorothy.lewis@cox.net
Objective: Seeking a Challenging position in customer service with opportunity
for advancement.
Experience: Telcom Solutions, Inc Falls Church, VA
Customer Service Manager Feb 2007 to Nov 2007
Planned, directed and coordinated the activities of workers engaged in
receiving, investigating, evaluating and settling complaints and claims of
telegraph customers. Analyzed reports of findings and recommended response to
complaint. Reviewed actions of subordinates to ensure settlements were made
correctly. Reviewed customer requests for service to ascertain cause for service
request, type of malfunction and customer address. Assigned personnel to routes
and specific repair and maintenance work according to workers' knowledge,
experience and repair capabilities. Requisitioned replacement parts and
supplies.
US Airways Dulles, VA
Customer Service Agent (CSA) Dec 2006 to Feb 2007
As Customer Service Agent (CSA) I provided friendly and helpful service to all
passengers. Assisted passengers and checked flight tickets at entrance gate when
boarding or disembarking from commercial airplane. Examined passenger tickets to
ensure that passengers had correct flight and seat assignment. Directed
passengers to correct boarding area, using passenger manifest, seating chart and
flight schedules. Verified names on passenger manifest and processed passengers'
tickets to authorize boarding the airplane. Directed passengers to air-terminal
facilities. Opened gate and allowed passengers to board airplane. Sale Airline
tickets and checked baggage and directed passengers to designated concourse.
Assisted elderly, disabled, and young passengers to board and disembark from
airplane. During gate operation I controlled Jet way systems, Auto Leveler,
Spacer, and Canopy to assist the aircraft with docking.
Adecco Staffing Vienna, VA
Customer Service Greeter Aug 2006 to Dec 2006
As a contractor for Verizon Wireless I performed these duties. Greet customers;
get account information so I can properly direct them to the appropriate
department. Check the availability for customer upgrade... Notified customers
when service was completed and accepted payments. Arranged for repair and
replacement of defective items covered by warranty. Assisted customers to select
and purchase specified merchandise.
NRI Staffing Resources Reston, VA
Switch Broad Operator Apr 2005 to Aug 2006
As a contractor for Nextel I performed these duties. Operated cord and cordless
switchboard to relay incoming, outgoing and interoffice calls. Kept record of
calls placed and toll charges. Supplied information to callers and recorded
messages. Performed clerical duties, such as typing, proofreading and sorting
mail. Supervised employees, scheduled work hours, resolved conflicts.
Fairfield Resorts Alexandria, VA
Head Guest Reservation Clerk /Auditor May 2004 to Apr 2005
Head Guest Reservation Clerk /Auditor May 2004 to August 2004
Greeted registered and assigned room to guests. Offered information pertaining
to available services and facilities of hotel, points of interest and
entertainment attractions. Kept records of calls for service. Maintained records
and produced reports for night audit. Responded to written and telephone requests
for reservation. Assisted subordinates and supervisors in identifying and
resolving problems. I was the employee of the month of March.
Quality Inn Hotel Woodbridge VA
Head Guest Reservation Clerk /Night Auditor Jun 2003 to May 2004
Meeting and greeted guests assigned rooms contacting business such as
association, and social groups to bring business for hotels, and resorts.
Executed daily operations offer information pertaining to available services and
facilities of hotel, points of interest and entertainment attractions. Kept
records of calls for service. Maintained records and produced reports for night
audit. Responded to written and telephone requests for reservation.
Denny's Restaurant Woodbridge, VA.
Assistant Manager Jun 2002 to Jun 2003
Supervised twelve employees, scheduled work hours, resolved conflicts, and
determined salaries. Trained and managed eight waitress and four cooks and
achieved significant improvements in their productivity. I reviewed financial
transactions and monitored budget to ensure efficient operation, and ensured
expenditures stayed within budget limitations. I also estimated food and beverage
costs, requisitioning and purchasing supplies.
Albertson Supermarket San Antonio, TX
Bakery Assistant Jan 2001 to Apr 2002
Mixed and baked ingredients according to recipes to produce breads pastries and
other baked goods. Measured flour, sugar, shortening and other ingredients to
prepare batters, dough, fillings and icing, using scale and graduated containers.
Emptied ingredients according to specifications. Rolled, cut and shaped dough to
form sweet rolls, pie crusted tarts, cookies and related products and
confectionery. Responded to written and telephone requests for baked goods.
US Army Commissary Schweinfurt, Germany
Customer Service Representative Feb 1997 to Oct 1999
Filled customer's orders, performing duties such as obtaining items from
shelves, freezers, coolers, bins, tables, and containers. Responsible for
training and discharged workers. Responsible for written and telephone request.
For department directed customer service activities of establishment to install
service. Contact service personnel over radio, telephone in different department
give information regarding service and installation to serve as an organization
including specific tasks.
Teletron Communication, Inc Coral Springs, FL
Co-Owner June 1995 to Jan 1997
Communication Company with contact with Ryder Communication, Inc, and American
Psychic Network. Handing incoming call for their order department. Also handing
entertainment call for American Psychic Network. Supervised start -up staff of 8
customer service agents, telemarketing. Directed activities of engineering,
operations, sales, and major divisions of business organization.
Executed daily operations of Telemarketing operation. Aided chief administrative
officer in formulating and administering organization policies. Participated in
formulating and administering company policies and developing long range goals.
Reviewed analyses of activities, costs, operations and data to determine
department and division progress towards stated goals and objectives.
Ryder Communication, Inc Coral Springs, FL
Customer Service Agent June 1990 to June 1995
Specialized in solving problems, answering questions, and interfacing with the
sales department. Taking orders and sending data to shipping department
.instructed employees on company policies, systems and routines for handling
customer service requests, following prescribed training program. Monitored and
recorded trainees handling customer service calls.
Education: Continental Academy Coral Gables, FL
High School 1990
References: Available upon request
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