Desiree Y. Caporuscio
7315 Ridgedale Drive
Warrenton, VA 20186
[Send email to request phone number] 49-8480
Email: [Send email using form at bottom]
Objective
Over ten years of IT experience in all aspects of coordination, development,
implementation, maintenance of, and operating support centers/help desks.
Approximately two years of procurement experience. Four years of real estate
marketing and business experience. My primary interest is to contribute my
skills and knowledge, within a field of business that can benefit from my
expertise. I look for an organization that promotes employee recognition,
offer excellent benefits and bonuses, and more importantly flexibility in work
hours.
Experience
Keller Williams Realty; 7820 Sudley Rd, Manassas, VA 20109 July 2004 -
present
Realtor
Self-employed, renting, buying, and selling property for clients; performing
duties, such as research property listings, interview prospective clients,
accompany clients to property site, discussing conditions of sale, and drawing up
real estate contracts. Create marketing ads and market through local papers,
mailers, maintain internet marketing website, and networking with financial
consultants to gain knowledge and experience in the mortgage industry.
Titan Corporation; 3877 Fairfax Ridge Rd., Fairfax, VA 22030-7448
Buyer, Procurement Feb 2003 – Jun 2004
Responsible for the procurement of materials and services in support of company
facilities within the U.S., utilizing the use of one major procurement system,
Metaframe XP (Costpoint). Purchase machinery, equipment, tools, raw material,
packaging materials, parts, services, and supplies necessary for operation of a
company facilities and/or customer contracts. Compiles and analyzes statistical
data to determine feasibility of buying products and to establish price
objectives. Confers with vendors and analyzes vendors' operations to determine
factors that affect prices and determines lowest cost consistent with quality,
reliability, and ability to meet required schedules. Reviews negotiates prices,
selects or recommends suppliers, analyzes trends, follows up orders placed,
verifies delivery, approves payment, and maintains necessary records.
Support Center Specialist May 97 – Feb 2004
Involved in a reconstructed Support Center for government contracts, as the
Support Center Specialist; assisting senior management in the coordination,
staffing & any training of the operation. Multi-tasking in researching
products, vendors, & customer issues, compiling and designing formal procedural
documentation that can enhance the performance of our operation center, assist in
vendor contract negotiations, required to analyze and provide resolutions to
major customer issues involving service authorization that is escalated for
management review. At the same time, provide day-to-day operation, utilizing
and documenting customer issues under the Softerm tracking database, acting as a
customer service liaison, provide workstation troubleshooting, validate product
maintenance warranty agreements, and redirect customers to appropriate vendors or
distributors.
Projects: Involved in the implementation and development of the NASD Order
Audit Trail System (OATS) Support Center. Tools: Vantive, Access, Office 97.
Navy Federal Credit Union, HDQTR; 820 Follin Ln., Vienna, VA 22180 May 1987 –
May 1997
Help Center Coordinator
Assisted in the coordination of a newly implemented Help Center. Acting
Supervisor during absence of primary Supervisor; monitored AT&T's call monitoring
system (CMS) terminal for daily phone activity. Also ensured, coordinated, and
formerly notified all major outages or occurrences to the proper Senior
Management Staff. Provided end-user support for employees needing any variety
of technical assistance. Troubleshot a variety of hardware and software related
problems. Resolved technical processing problems involving MVS and CICS
mainframes, LAN administration, PCs, and telecommunications (i.e., CMS terminals,
Telegenics screens, telephones, modems, etc.). As all trouble calls were
received, documentation was logged, maintained and updated using the Information
Management System and Expert Advisor's knowledge-based system.
Projects: Compile & maintain Standard Operational Procedural (SOP) manuals;
lead recruits; generated daily status reports; train, test and assist in the
upgrade of the new tracking system, Expert Advisor.
* Sustained Superior Performance Award, January '97
* Superior Achievement Award, February '97
Assistant Network Monitor Operator
Monitored, troubleshot and maintained the 24hr/7days-a-week network operation
center which involved data communication network, designated on-line terminals
and sub-systems, and associated network components. Troubleshoot those
components, with the assistance of on site fellow employees (network data
technicians) and vendors (IBM, NCR, AT&T, etc.). Offered technical support to
both employees and members who call in experiencing technical problems with those
components.
Projects: Retained a log for all daily activity within the mainframe,
crossed-trained recruits, provided daily reports for the Console Technician.
Network Analyst
Researched and documented the daily operation of technical equipment, within the
network center. Monitored its live-time availability in HDQTR, as well as
field offices. Conducted technical analysis for all data communication and
network components (i.e., OTS, CRTs, & ATMs). Implemented and administer
daily reports for management statistics.
Projects: Development of network operation's automated live-time availability
log within the Lotus program.
Skills
• MS Office Suite 2003
• WinXP
• Databases: Metaframe XP – Costpoint, Dispatch-1, Vantive 6.1, Access,
Tracker, Expert Advisor
• LAN Administration
• Freelance Graphics,
• Netview, TSO/ISP, PBX
• CMS and ACDs (AT&T and Aspect), and voice messaging system Various Internet
applications (i.e., browsers, interactive clients)
Education
Moseley Real Estate School; July 2004 – Licensed Certified
Strayer University; June 1999 – AA, Computer Information Systems
American Institute, Reston, VA; 1987 – "Introduction to Data Communications"
"Hands-on Data Communications"
"Hands-on Troubleshooting Data Communications
References Upon Request
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