THERESA KEA
410-36 Logan Place
Newport News, VA 23601
 [Send email to request phone number] 42-1248
[Send email using form at bottom] 
OBJECTIVE: To secure a challenging position where acquired skill, academic
training and a commitment to quality service will be of value and provide
continue career growth 
EMPLOYMENT: Title Clerk 
10/02 – Present Insurance Auto Auctions, Yorktown, VA 
Process salvage titles into insurance companies names through a connected DMV
system 
Customer service duties – answer phone, data entry, filing, coping, faxing and
mailing  
Take buyer payments during auction 
5/02 –10/02  Office Assistant 
      Randstad Staffing/Freemont Die Inc., Newport News, VA
Printed shipping labels with label making machine 
Handled inbound phone orders for sports memorabilia 
Filing and mailing invoices 
Answered phones  
11/92 – 5/02 Order Taker/Customer Service Representative
   Newport News Inc., Hampton, VA 
Processed catalog orders over the telephone 
Handled customer order inquiries and complaints 
High volume data entry of FCNB credit card applications 
Authorized prepaid return shipping labels mailed out to customers 
EDUCATION: Taylor Business Institute, New York, NY 
Associates in Secretarial Science – Secretarial Studies, 1987 
      Julia Richman High School, New York, NY 
Diploma – Academics, 1985  
REFERENCES: FURNISHED UPON REQUEST 


---------------------------------------------------------------------