Proven organizational and leadership skills combined with an exceptional ability
to manage multiple projects, tasks and priorities effectively and in a timely
manner.  Superb customer service skills.  Superior communicator, easily interacts
with executives, clients, vendors and staff.  Conversational in Spanish.  Core
competencies include:

	•	Team Player	•	Superb Presentation Skills	•	Tireless Work Ethic		
	•	Detail Oriented	•	Sets Performance Standards	•	High Moral Standards
	•	Event Planning	•	Sought-After Mentor	•	Excellent People Skills	

PROFESSIONAL  EXPERIENCE

Account Management and Project Management: Enterprise Account Manager and
Project Manager proven successful in delivering world-class customer service to
Fortune 500 companies.  Resourceful and adaptable, exercising outstanding
competence and efficiency with every project.  Career highlighted by success and
constant achievement.  
•	Hits the ground running.  Seeks and assumes responsibility.  Meets
challenges with a keen understanding of resource needs.
•	Promoted three times in less than three years at Rackspace, known for its
world-class “Fanatical Support” customer service.
•	Organized all aspects of customer configuration implementations including
the smooth hand-off between sales and customer to the account teams.
•	Evaluated each facet of operations and provided recommendations for
improvements in procedures, products and equipment in order to provide the best
customer service. 
•	Managed all elements of customer briefings, successfully securing renewals
and customer loyalty.
•	Created advertisements for events that dramatically increased visibility at
the University of Texas and surrounding college campuses; flawlessly managed the
budget for this program.
•	Served as intern in a group effort for the creation of Lance Armstrong’s
innovative, world-famous “Live Strong” campaign.

Leadership and Supervision:  A superior leader with demonstrated performance in
high-pressure environments.  Earned a solid reputation for improving
organizational performance through hands-on training and a leadership approach
that emphasized decision-making through active listening. 
•	Managed as many as 15 personnel with an emphasis on mentorship and positive
motivation; trained all new hires for the Account Coordinator position.
•	Assigned duties to System Administrators on a daily basis.
•	Supervised three after-school teachers; evaluated performance and gave
instruction on process improvements; counseled teachers on professional growth. 

Problem-Solving and Analysis:  Consistently implements keen analytical abilities
and a proven team-based work dynamic with an analytical approach to facilitate
efficient and effective solutions.  A critical thinker open to alternative views
to optimize decision-making.
•	Successfully processed “hot” situations while communicating with
customers and colleagues quickly and effectively, ensuring successful problem
resolution.
•	Authored several new internal business processes; identified broken
processes and recommended innovative solutions.


EMPLOYMENT

RACKSPACE HOSTING, San Antonio, Texas	9/2006 – Present
Account Manager / Process Manager (2008 – Present)
Account Coordinator (2007 – 2008)
Support Specialist (2006 – 2007)

JUVENILE OUTREACH & VOCATIONAL EDUCATION, San Antonio, Texas  	6/2005 –
9/2005
Children's Services Specialist (Case Manager)

COMMUNITY NEW START, Austin, Texas 	1/2005 – 5/2005
Smart Start Teacher and Supervisor

FIRST EVANGELICAL FREE CHURCH, Austin, Texas 	6/2004 – 12/2004
College Ministry Intern

LANCE ARMSTRONG FOUNDATION, Austin, Texas  	6/2003 – 8/2003
Live Strong Intern

EDUCATION

UNIVERSITY OF TEXAS AT AUSTIN, Austin, Texas
Bachelor of Science, Communication Studies, 2004
  ~  Senior Fellows Honors Program; graduated with Honors 
  ~  GPA 3.71/4.00 
  ~  minor in Spanish

COMPUTER  SKILLS

Software Applications: Microsoft Excel, Word, Outlook, PowerPoint
Platforms / Operating Systems: Windows; high-level understanding of Linux 
Hardware: Dell, HP, Cisco 
Networking: VPNs, DNS, Active Directory 

REFERENCES

Excellent references furnished upon request.