Angela Doss

1094 Abert Rd
Lynchburg, VA  24503
Evening Phone: (434) 384-2271
Day Phone: (434) 941-8220
E-mail:  Aevans1962@hotmail.com

Objective	
Locate an opportunity that effectively utilizes all that I have to offer. Choose
learning strategies to optimize my skill sets with a focus on management,
business analysis and systems analysis.

Professional experience
	
2005 –  Present  Genworth Financial , Lynchburg, VA 
Web Application Developer/Business Analyst  
•Develop and maintain corporate internet/intranet web sites.  
•Create web applications that meet company requirements.
•Design, develop, and build efficient web applications.
•Work with content owners to ensure accurate, timely website content.
•Perform regular testing to ensure that all web applications adhere   to company
standards.
•Monitor website performance and functionality. 
•Create, analyze, and maintain website statistical information.
•Troubleshooting and Application development from server side.
•Develop relevant documentation according to established standards
•Experience with Active Server Pages, SQL, HTML, VB, JavaScript, VBScript, XML.
•Extensive graphics experience using Adobe Photoshop.
•Training/Mentoring associates in corporate website guidelines. 

2003 –  2005  Business Rescue Team, Lynchburg, VA 
Web Application Developer/Manager 
•Manage team of Web Developers.
•Design, develop, implement, and maintain world wide web sites.
•Experience gathering and documenting requirements including analysis, design,
coding, testing and integration.  
•Extensive knowledge of the web system architecture. 
•Serve as application developer on team for developing and deploying web sites
including preparation of HTML and graphics for web pages. 
•Professional experience with Active Server Pages, SQL, HTML, VB, JavaScript,
VBScript, XML.
•Professional experience with MS Office Suite, MS Visual Studio, NET, Visio,
Windows 2000, Windows NT, and Windows XP .   
•Extensive graphics experience using Adobe Photoshop and Fireworks
•Work directly with clients to determine project scope and specifications.
•Creates monitoring reports and logs, and ensures functionality of links.
Monitors site for acceptable performance and user accessibility
•Maintain webservers including FrontPage extensions.
•Administration experience in the area of NT, Windows 2000 and XP.
•Experience with ASP
•Experience with TCP/IP, Firewalls and DNS.
•Expert Knowledge of the following: MS Windows, Exchange, IIS and SQL Server
technologies and management thereof.
•Knowledge of other programming/scripting skills including the following: Java,
Perl, XML, or shell scripting.

	
2001 - 2003 Lynchburg College, Lynchburg, VA 
Webmaster/Manager
•Design, develop, implement, and maintain the college's World Wide Web sites.
•Manage team of Web Editors and Student Workers.
•Create/update web pages as needed/requested; coordinate web development efforts
of offices/programs across campus to eliminate duplication of effort and to
ensure design consistency.
•Provide support for the use of Web based technology in the college's
instructional program; provide technical support and assistance for faculty
engaged in Web-based instruction.
•Prepare annual plans for the Web site, identifying goals, operational
objectives, strategic approaches, budget requirements; provides monthly server
statistics reports; evaluates new technologies and implements as appropriate.
•Determine appropriate site technical and content architecture for the
presentation of information on the site.
•Provide support to college clients on the appropriate and effective
presentation of Web documentation by promoting the proper use of HTML, providing
documentation on steps needed to create web-efficient images, e-mail forms, etc.
•Promote and ensure the use of college's web standards (uniform fonts, icons,
page format, document organization, etc.) so that all site documentation presents
a uniform look and feel; promotes the use of templates or other electronic aids
to assist authors in preparing appropriately formatted HTML documents.
•Implement a standard page update schedule to ensure information currency;
maintains a list of current development projects/requests.
•Answer webmaster e-mail and provides feedback to offices/programs about what
information should be added to web pages based on most frequently.
•Collaborate with the Office of Public Relations to ensure that the web site
meets the needs of the College's internal and external markets and that its
design and text conform to College publication standards. 
•Administration experience in the area of NT, Windows 2000 and XP.
•Experience with TCP/IP, Firewalls and DNS.
•Expert Knowledge of the following: MS Windows, Exchange, IIS and SQL Server
technologies and management thereof.
•Knowledge of other programming/scripting skills including the following: Java,
Perl, XML, or shell scripting.
•Troubleshooting and Application development from server side.
•Monitor website performance and functionality. 
•Create, analyze, and maintain website statistical information.

1998 - 2001  Ericsson/SCI Systems, Lynchburg, VA 
Business Systems Analyst III (Web)/Team Leader
•Direct/lead group of 15 Web Developers.
•Develop and maintain all intranet web sites for Ericsson’s Mobile Systems
Division. (1000 plus pages) 
•Create web applications that meet company requirements.
•Design, develop, and build efficient web applications.
•Work with numerous internal and external content sources to ensure accurate,
timely website content.
•Act as corporate Web Leader to ensure continuity of all websites.
•Perform regular testing to ensure that all web applications adhere to company
standards.
•Manage and implement all ISO 9000 procedures for intranet sites. 
•Manage and train group of fifteen Web Editors.
•Server Administrator for Windows NT IIS4/IIS5 server.
•Monitor website performance and functionality. 
•Create, analyze, and maintain website statistical information.
•Troubleshooting and Application development from server side.
•Develop relevant documentation according to established standards

1995 – 1998    GE Financial Assurance, Lynchburg, VA
Business Analyst/Web Designer
•Develop and maintain intranet websites (Oasis) for customer service
representatives. Including product information, rate information, contact list,
claims information and all procedures.
•Develop test plans and test scripts for mainframe testing.
•Testing of all fixes to mainframe systems. Verify output of testing. 
•Train CSR's on windows applications, mainframe and Oasis.
•Six Sigma Quality project leader for customer service and claims area.
•Project Leader for all areas of FCL annuity conversion. This includes
coordination of employees, test plans, testing, and implementation of conversion
•Train CSR's on new products and mainframe procedures.  
•Implement and develop new procedures for CSR's.
•Develop databases for Quality assurance and customer using Access.

1993 – 1995 CVLC, Lynchburg, VA 
Office Manager
•Maintain/manage front office including switchboard, incoming & outgoing mail
and office correspondence.  
•Publish lab results for customers using Excel & Word
•Meet with clients to determine their additional needs
•Train new employees.  

1986 – 1993  J. Crew Outfitters, Lynchburg, VA 
Quality Assurance Associate
•Instrumental in start up of J. Crew Quality Assurance programs.
•Develop and implement Quality Assurance procedures for Inventory Control,
Credit Research, Order Entry and Customer Service.
•Develop weekly reporting for statistics for Quality Assurance. 
•Develop call-monitoring system for customer service and order entry
representatives. 
•Train all customer service and order entry representatives on new procedures
and key customer service areas. 
•Audit all aspects of business including customer service telephone calls. 
•Meet with managers to plan growth using QA statistics. 

Education	
Continuing education through Microsoft Certification programs.

References	
Available upon request.