JEFF HENDRICKS
13569 Melville Lane
Chantilly, VA 20151
 [Send email to request phone number] 78-7431

EXPERIENCE

1998 to current contract consultant

Mosoma
Co-Founder-Chantilly, VA
 *  Co-Founder of a Web 2.0 socially networked trading platform
 *  Developed business plans, competitive analysis, KPIs, metrics, benchmarks,
sales funnel and SWOT analysis
 *  Developed social media strategy-we were written about in two of the largest
blogs TechCrunch and Mashable as well as allfacebook.com the largest Facebook
blog
 *  Developed site architecture in conjunction with programming
 *  Constructed workflows and scenarios for site
 *  Handled all business matters

Fannie Mae
Project Manager  *  Washington D. C.
 *  Lead team of 6 Analysts across 7 workstreams
 *  Managed Quality Assurance effort for Pricing
 *  Managed SoX effort for Pricing
 *  Managed Execution and Integration effort for Pricing
 *  Managed Testing effort for Pricing
 *  Managed Configuration Management effort for Pricing
 *  Developed Change Management Plan for Pricing
 *  Helped developed corporate wide Change Management Plan
 *  Managed Execution process

World Bank 
Project Manager - Washington D.C. 
 *  Successfully managing multiple projects: responsible for setting project
objectives, managing client expectations, cost/benefit analysis, options analysis
and risk analysis
 *  Management of requirements definition (business, functional, and data
requirements) and analysis activities for multiple projects within the Web
Architecture and infrastructure initiatives
 *  Develop and Document    AS-IS    and    TO-BE    business processes,
procedures, and rules for various business units
 *  Leverage QPR for business process flows and balanced scorecards
 *  Successfully communicating and managing client/users expectations 
 *  Conduct Gap Analysis to determine out-of-box functionality vs. custom
development 
 *  Act as liaison between business users and development teams
 *  Lead and Conduct Requirements gathering/Visioning sessions with end users
and management 
 *  Leveraging industry benchmarking results and leading best practices for
developing    TO-BE    processes and Key Performance Indicators (KPIs)
 *  Provide status updates to management for project tasks and report any issues
as necessary

Freddie Mac 
Business Analyst - McLean, VA 
 *  Worked with process owners to understand the business processes and how
their data structures needed to adapt to meet their needs.
 *  Developed Business Rules Spreadsheets: Defines table, physical source
database, population driver, initial volume, monthly growth factor, update type
and frequency, update schema, security, rules for populating each column from
sources, code for populating columns, DQ issues, indexes, enumerations and
views.
 *  Developed test plans for complex joins and data transformations. 
 *  Built collection tables that directly affect the G/L

InPractice Group 
Business Analyst - Washington, D.C. 
 *  Developed Project Plans covering: Project Objectives, Release Plan, Release
Methodology. Release Schedules, Impact Analysis, and Work Estimates
 *  Change Management Plans written as the Release Methodology. Showing
organizations how to effectively deal with change in their organizations by
instituting change management Best Practices
 *  Developed Work Flows detailing activity, description, rules, actor and
volume/time to understand end-user and business owner requirements
 *  Performed process analysis identifying problem areas such as removing
duplicate forms, isolating rework, identifying unnecessary approvals, turning
manual processes into automated processes, identified business rules, aligning
business processes with high level business objectives
 *  Built Process Maps breaking processes into hierarchical structures for high
level executives to understand, control and change their business processes
 *  Wrote Requirements for Product Development. Did Product Design through
functional requirements and increased functionality of Product.
 *  Conducted requirement interviews. Covered process owner, trigger events,
inputs, outputs, risks, controls and Key Performance Indicators.
 *  Developed Unit Function Tests

Virginia Surety 
Business Systems Analyst - Chicago, IL 
 *  Used Rational Unified Process for requirements gathering and testing. Wrote
Use Cases and used a requirements matrix to tie Use Cases to Test Cases
 *  Used Joint Application Development sessions for business unit input. JAD
sessions held for each business unit and several large, company wide JAD
sessions
 *  Developed data mappings and data views using Visio. Tied Use Cases to
specific data requirements and their location in the database. 
 *  Developed Project Plan covering: Project Objective, Scope, Critical Success
Factors, Resources, Assumptions, Risks, Communication, Approach, Open Issues and
Approvals
 *  Helped determine time projections and assignments for all team members
 *  Used Reflection for working with Citrix database on Sun server

Comdisco, Inc. 
Business Systems Analyst - Rosemont, IL 
 *  Developed requirements and testing documents. Testing included usability
testing, systems testing, integration testing, volume testing, regression testing
and user acceptance testing.
 *  Worked on I2 (B2B back engine) implementation
 *  Helped develop B2B for global organization 
 *  Used Joint Application Development sessions for business unit input
 *  Developed usability analysis of web pages
 *  Worked closely with developers and DBAs to architect data flows from Sybase
db and spreadsheets to Oracle db

Corporate Systems, Inc. 
Business Analyst - Lisle, IL 
 *  Developed template standard used by all BAs for web screen development
 *  Used Microsoft Project 2000 for project plan
 *  Analysis and web enablement of databases
 *  Designed high-end Visual Basic mock screens to emulate HTML expectations
 *  Designed and web enabled programs that interfaced with a mainframe and
Access database
 *  Functioned as a business analyst for the redesign of a global Cobol Claims
Reporting and Processing Mainframe
 *  Responsible for requirements gathering and client use analysis
 *  Developed a keen knowledge of the existing Rumba Mainframe sub routine and
screen functionality
 *  Highly relied upon to visualize new concepts and screen integration
 *  Drafted Business Rules and specifications defining screen flow,
functionality, field nature, errors and placement
 *  Performed acceptance testing for system and demos as needed
 *  Wrote functional requirements and specifications
 *  Developed testing procedures

Zurich Insurance Company 
Business Analyst - Schaumburg, IL 
 *  Analyzed and documented corporate Information Systems program flows
 *  Worked on process reengineering project for Captive and Program department
 *  Developed spreadsheets and databases for the department using Business
Objects
 *  Worked with programming to develop next generation program for reinsurance

Marsh, Inc 
Database Analyst - Chicago, IL 
 *  Worked closely with help desk to trouble-shoot applications and problems
 *  Streamlined database procedures between national offices
 *  Developed    Best Practices    procedures
 
Prior to 1998

Statewide Insurance Company 
Chief Underwriting Officer - Waukegan, IL 
 *  Active in training of personnel
 *  Worked on treaty and facultative reinsurance placements
 *  Worked with ISO statistical in New York to develop loss cost multipliers
 *  Analyzed excess casualty underwriting information for accuracy and
consistency
 *  Managed broker relations
 *  Filed individual state filings. 
 *  Managed all facets of an underwriting department as underwriting officer
 *  Developed an underwriting program for retention rating of worker  's
compensation
 *  Handled excess, umbrella, reinsurance, surplus, property and casualty line
underwriting duties
 *  Dealt with large retro programs

Previous Employment History

Home Insurance Company July 84 to June 85
Casualty Underwriter

Worldsurance, Inc. July 82 to April 83
E & S Underwriter

Aetna Life & Casualty April 81 to July 82
Casualty Underwriter

Education

Bradley University, Peoria, IL Bachelor of Science in Music/Business
Daugherty Associates Windows Architecture and Advanced VB 
 
Past Brainbench Certifications XML
 OO Concepts
 Data Warehousing Concepts
 RDBMS Concepts
 WWW Concepts
 E-Commerce Concepts
 E-Commerce Implementation
 Internet Industry Knowledge

Technical Skills
 *  Microsoft Access  *  Windows 95/98/ME/NT  *  VISIO
 *  Microsoft Excel  *  Business Objects  *  Microsoft Project
 *  Microsoft Word  *  Linux  *  Microsoft Outlook 
 *  Studied C++, Java, VB,  *  Lotus Notes  *  Groupwise
 *  UML  *  Lotus Suite