Charles M. Wilson
2833 Early St. Apt B
Norfolk, VA 23513
(H):  [Send email to request phone number] 36-5917
[Send email using form at bottom]


OBJECTIVE: Seeking a position that allows me to leverage my extensive experience
with administrative and customer service work. 

SKILLS SUMMARY
	Experienced in managing a multitude of tasks simultaneously, solving
complex problems, and providing effective solutions
	Superb organizer, great foresight, and develops process improvements
	Exhibits a positive interpersonal relationship with co-workers,
colleagues, and counterparts
	Plans, organizes, and completes work in a timely manner
	Possess great writing skills

EXPERIENCE
12/06-06/07		Calnet, Inc, Herndon, VA
All-Source Representative
	Responsible for updating over 400 inventory records within MIDB 2.1 for
the Defense Intelligence Agency making information available to the customer 

6/99-11/06		U.S. NAVY, Norfolk, VA
Administrative/Customer Service Representative    	Seaman Recruit (E1) to Second
Class Petty Officer (E5)
	Planned and scheduled meetings and appointments for customers
	Organized and maintained paper files within the workspace and
disseminated information by using the telephone, mail services, Web sites, fax,
and email. 
	Provided customer service to all customers resulting in great customer
service satisfaction
	Received and directed over 20 customers on a daily basis resulting in
enhanced customer service timeliness
	Handled extra administrative detail and completed projects in a timely
manner
	Routinely re-ordered department supplies resulting in satisfactory
supply stock for department
	Arranged over 200 callbacks with customers to protect supervisors time

EDUCATION & TRAINING
	Saint Leo University, Norfolk, VA (Currently in pursuit of Liberal Arts
degree with 38 credit hours)

SOFTWARE
	Microsoft Windows XP
	Microsoft Suite (Excel, Word, & PowerPoint, Internet Explorer)
	Unix & Windows workstations

KEYWORDS SECTION
Administrative, customer service, all- source, Customer Service Representative,
admin assistant