Kathleen L. Maynor
[Send email using form at bottom]


Experience

AAHPERD
Membership Specialist		            	October 1998-Dec 2007

Responsible for data entry of membership payments and address changes.  
Provide information and assistance to members by phone, mail, and e-mail.
Research and correct discrepancies in member records.	
Worked with business office to correct financial errors.
Assisted in training new employees in membership department.
Created data entry training manual that was used to train AAHPERD staff.
Created Access databases to track responses to exit and membership satisfaction
surveys.


Sterling Software
Administrative Assistant/Call Control    	April-August 1998

Maintained records of incoming and outgoing data tapes.
Ensured accuracy of database by updating or eliminating outdated customer
records.
Directed customer calls and correspondence to proper personnel.
Provided support to customers by promptly and courteously answering their calls,
setting up trouble tickets with accurate and pertinent information, and
connecting them to technical personnel.
Updated customer cases as appropriate.
Updated and distributed notes for various technical support meetings.

Hughes Aircraft
Word Processor						June 1997

Word processing of bids & proposals

Environmental Strategies
Word Processor						April 1997

Word processing of environmental impact reports, and correspondence.

Apex Systems  
Computer Operator						November 1996 – February 1997

Support users via phone with hardware and software problems, installation, and
troubleshooting for AS/400 and peripherals at 100+ sites.  
Configuring devices on AS/400 to avoid conflicts and maintain functionality.
Assist with software conversion and crash recovery.

Best Programs, Inc
System Operator						October 1993 – July 1996

Provide support for on-site employees.
Set system for nightly backups and software upgrades.
Responsible for on and off site tape libraries.
Maintain tape drives and printers.
Printing and distributing invoices, support renewals, and reports for sales and
customer service departments.
Installation of emulation software, connecting PC's to the AS/400 and ensuring
accuracy of configuration chart of device addresses.  
Producing reports, labels, data tapes and diskettes for on site personnel and
customers.

International Society for Hybrid Microelectronics  
Coordinator, Business Services Division	 	February 1993 – October 1993

Updated member records in database.
Compiled and generated chapter reports.
Posted dues payments to member accounts.
Verified accuracy of and mailed invoices to members.
Assist Director of Finance with accounting and administrative tasks
Relieved receptionist for lunch and breaks.

Assistant Systems Manager/Assistant to Director of Membership
January 1991 – February 1993

Responsible for operation of IBM System 36
Maintained correspondence with members
Posted dues payments to member accounts 
Verified accuracy of and mailed invoices to members.
Generated and mailed labels to chapter officers.
Generated and mailed monthly chapter reports.
Entered member data into Industry Guide and proofread for publication.
Entered Corporate products and services information into Industry Guide and
proofread for publication.
Entered registration information for 1000+ attendees to annual technical
Symposium.
Worked registration and membership booths at technical Symposium.

Systems Operator				 		January 1990 to December 1990

Entered membership data into System 36
Produced reports for membership department


Education

Northern Virginia Community College		Liberal Arts Major	1994 - 1995
George Mason University				Psychology Major		1982 – 1984

Skills

Computer operator AS/400 and IBM System 36
Typing speed 65 wpm
Data Entry speed 12,000 kph
Accounts payable and receivable
20 years Customer Service experience
Secretarial/Receptionist/Word Processing Experience
Microsoft Office
15 years PC/ Windows and Internet experience