Objective
To acquire a position as an virtual  Assistant , Management or Customer service
of any Industry.   


Computer Skills
Working knowledge of MS Word and Excel,  Outlook .Windows XP,Math skills,
Internet Skills, Typing.

Quick learner, Excellent Communication skills, Great attitude, Management
Administrative skills.


Summary of Qualifications

Ø	Over one year of experience as an Assistant Manager in the International
travel ticketing center
Ø	Over one year of experience as a Manager in the Domestic travel ticketing
center
Ø	Was the driving force behind increasing sales in the International and
Domestic sector
Ø	Coordinated and led several departments of the travel agency including Indian
passport applications, immigration, visa sections, and Indian tourism
departments
Ø	Maintained ticket stocks of domestic and international counters and performed
several administrative activities with in the company.
Ø	Self-motivated, active learner, and an enthusiastic team player


Professional Experience
March 1998 –April 2001     		    Madura Travel Service (P) Ltd, Chennai, India

Assistant Manager, International Sector
Ø	Managed and coordinated the Middle Eastern and Sri Lankan ticketing sectors
Ø	Hands on experience in the Sabre, Amadeus, and Galileo centralized reservation
system (CRS)
Ø	Handled the visa and immigration formalities suited to the needs of each
customer
Ø	Provided excellent customer service by handling customers from different walks
of life and their priorities during this period
Ø	Was responsible for increasing the sales of the Middle Eastern Sectors
Ø	Organized and performed bookings for different groups of people
Ø	Maintained and organized the ticket stock register
Ø	Highly ethical and vigilante on finding fraudulent visa activities

Manager, Domestic Sector

Ø	Managed and coordinated the activities of the domestic sector
Ø	Led a team of two people and provided training and directions to perform their
job
Ø	Provided superior customer service to individual, other travel agencies, and
corporate clients
Ø	Faced and resolved several ticketing issues, last minute cancellations, and
coordinated with several airlines to resolve several issues
Ø	Actively provided several options to a customer suiting to their needs and
budget



Sales Officer
Ø	Assisted the sales department in several of their activities

Ø	Attended several customer inquiries on their travel plans
Ø	Performed several administrative duties like typing letters, filled out
several forms related to Indian passport applications

August 1997 – January 1998  		    	        Esquire Courier Service, Chennai,
India

Receptionist
Ø	Provided front-desk service and performed several administrative duties for
the courier company
Ø	Attended to customer calls and delivered the messages to the relevant people
in the office.

Education

            Degree or Diplomas	

Ø	Master of Arts – Public Administration 	University of Madras, Chennai India
							Graduated on May 1999
Ø	Bachelors of Science – Botany 		University of Madras, Chennai India
							Graduated on March 1997

Ø	Diploma in IATA/UFTAA Marketing course     Montreal, March 2000
Ø	Diploma in IATA/UFTAA Advanced (International Travel Consultant)
                                                                                
              Geneva, May 1999
Ø	Diploma in International Airline and Travel Management with Double Honors
           February 1998

            Certifications			
Ø	Gulf Air – Travel Agency Seminar 				Mar  2001
Ø	Institute of Human Resource Management –Training Seminar	Oct  2000
Ø	IATA - Workshop on Billing and Settlement Plan		Sep  2000
Ø	Amadeus- Automated ticketing					Sep  2000
Ø	Sabre – Basic Training Course					Apr  2000
Ø	Galileo India – Basic Central System Course			Nov 1999	
Ø	Amadeus- Enter the world of Amadeus				Nov 1998
Ø	Air-India Basic fares and Ticketing for Agency Personnel	Oct 1998