Fred W. Burch, Jr.
795 Ripplebrook Drive
Culpeper, VA. 22701-3719
[Send email to request phone number] 29-1970
Fax: [Send email to request phone number] 29-7878
E-mail:[Send email using form at bottom]
Summary:
Experience: United Recovery Service, Inc.
578 Waterloo Road, Suite 4-B
Warrenton, VA. 20186-3011
April 24, 1997 to June 17, 2008
SENIOR COLLECTIONS &
MEDICAL REIMBURSEMENT SPECIALIST
• Able to perform multiple tasks with minimal supervision.
• Extremely organized work habits and a self-starter.
• Maintain composure under pressure and in confrontational situations with
customers.
• Make independent decisions and exercise sound judgment.
Communicate effectively orally, and in writing and also possess strong
persuasion skills.
• Extensive training in collection laws and procedures.
• Experience with and a working knowledge of Federal/state laws (e.g. Fair Debt
Collection Act, Privacy Act).
• Collect undisputed amounts from customers.
• Set up “Promises To Pay” (PTP), by check, electronic check payments (EFT), or
money orders, or credit/debit card as requested by the customer.
• Provide excellent customer service to customers who proactively contact the
company requesting assistance in meeting their contract obligations due to
unexpected financial obligations (e.g. family emergency, lay-off, etc.).
• Contact or attempt contact with customers at all stages of delinquency
(usually 1-45 days past due) in assigned queue of accounts on a daily basis, and
work with them to bring their account current within the shortest period of time
possible.
• Determine collection actions to be taken on delinquent accounts within the
collection guidelines.
• Prepare A/R reconciliation for customers.
• Receive and document customer’s accounts.
• Ability to meet or exceed production goals on a daily, weekly and monthly
basis.
• Maintain a positive working relationship with team members, other employees
liaise between other departments as required.
• Handle escalated calls.
• Possess advanced math aptitude and programming skills using a PC and software
applications including Word, Excel, Go To My PC, Accurint, and Short Keys.
• Experience with and a working knowledge of Medical Manager software
• Transmitted claims for payment and further investigation.
•Prepared and reviewed insurance-claim forms and related documents for
completeness.
•Wrote, designed and produced an insurance coverage database.
•Posted and attached information to claim file.
•Reviewed insurance policy information with company representatives
to determine coverage.
•Calculated amount of claim.
•Organized and worked with detailed office records, using a computer to enter,
access, search, and retrieve data.
•Scheduled work hours, and resolved conflicts.
• Contacted insured and other involved persons to obtain missing information.
• Handle special projects and complete them within a timely manner
• Complete additional technical training as available
Fred W. Burch, Jr.
Page 2
SELCE-IM-ADB
U.S. Army Electronic Material Activity
Directorate of Information Management
Applications Development Branch
Vint Hill Farms Station
Warrenton, VA. 22186-5134
Computer Program Analyst
August 1989 To June 1990
Automated Data Processing
System Security Officer
July 1988 to August 1989
Computer Programmer Analyst
August 1986 to July 1988
Computer Programmer
October 1984 to August 1986
Automated Data Processing
Computer Programmer Intern
October 1983 to August 1986
Computer Clerk
July 1979 to October 1983
Telephone Operator
October 1973 to July 1979
Education:
Automated Data Processing Intern
Program (Graduate)
AMETA, CECOM
Fort Monmouth, NJ.
October 1983 To August 1986
Structured Functional Systems Description and Design
Defense Inventory Management
Security In Automated Systems
Army Logistics Management Center
Fort Lee, VA.
October 1983 To August 1986
Computer Security and Information Risk Management
Course (Graduate)
Washington Navy Yard
Washington, DC.
September 1982
Security:
TS/SBI Maintained thru out my federal career
updateable
References: Available upon request
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