Sicelly Ordonez
8288 Wallace Lane, Manassas, VA  20109
 [Send email to request phone number] 72-1504
[Send email using form at bottom]

Summary	Modern AS/400 administrator with nearly 12 of experience. Enhanced
system performance. Improved Help Desk training.  Strong team player.

Areas of Expertise
	• Strong documentation skills
        • Strong troubleshooting skills and resourceful
        • Able to work responsibly without supervision
        • Skilled at learning new concepts quickly
        • Excellent oral and written communication
        • Speak Spanish

Education
	• Associates, Computer Information Systems, Strayer University

Experience	APPTIX, Inc.	2008-Present
Exchange and AS/400 Administrator
Responsible for support of Exchange 2003 and 2007 systems
• Performed software and system upgrades.
• Deployed updates, service packs and hot fixes using Windows Update, Automatic
updates and group policies.
• Managed and maintained Active Directory database.
• Performed security audits, system backups/restores and other processes in
accordance with the disaster/recovery and business continuity strategies.
• Performed AS/400 system upgrades
• Documented AS/400 Computer Operations procedures
• Monitored system and disk performance
• Trained Computer Operations Staff
• Perform system backups and data restoration
• Responsible for off-site storage inventory

Sprint/Nextel 	2003-2008
Compliance Specialist II
Implemented cross-training process allowing all team members to learn and
administer all responsible applications.
Established more efficient application user access process and Sarbanes-Oxley
departmental audits.
• Single handily supported over 11,900 users.
• Trained staff in various applications and daily procedures.
• Responsible for user security and access management for 13 applications
unaided.
• Single handily resolved over 1000 end user reported ticket requests monthly.
 

Additional Experience
Teligent Inc.	1998-2003
System Administrator
Recommended and implemented a 3rd party system performance software saving
millions of dollars on hardware purchases.
Managed a 3rd part system performance software which monitored disk and CPU
utilization improving system performance and disk usage
• Responsible for the administration of AS/400 system hosting company’s billing
system.
• Monitored disk usage, job execution, system performance and job requests.
• Responsible for implementing OS upgrades on AS/400 and Windows NT systems.
• Performed system backup and data restorations
• Responsible for off-site storage inventory
• Trained computer operations staff

ValueOptions	1993-1997
System and Change Control Administrator
• Relocated AS/400 system and upgraded OS and hardware model from Connecticut to
Virginia
• Migrated Oracle applications from Sequent 950 to IBM RS/6000.
• Automated file transfers between AS/400, LAN and Sequent systems using RUMBA
TCP/IP macros and quick step windows.
• Responsible for the security administration on both AS/400 and AIX operating
systems.
• Implemented application software enhancement.
• Perform system backups and data restorations
• Monitored system performance, disk usage and system error log.
• Assisted with new software installations/evaluations/recommendations
• Trained and supported Help Desk staff
• Supported applications staff in the resolution of end user reported problems.

Oncor Communications 	1991-1993
System Administrator
• Assisted with upgrade of Open VMS 6.1.
• Monitored disk management.
• Installed and maintained all AS/400 system software.
• Operated and programmed Xerox 4050 Laser Printer System.
• Maintained local AS/400 system configuration
• Perform system backup and data restoration
• Worked with IBM customer engineer and Operations staff with problem diagnosis
• Provided system security support on both AS/400 and VAX operating systems.