CARLA POMMIER
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Superior Customer Service skills
Strong sense of professionalism and maturity
Ability to produce consistently high-quality results	Excellent organizational
skills, accuracy, and attention to detail
Resourceful and proactive self-starter with the ability to think ahead
Ability to multi-task and work independently, as well as part of a team
OBJECTIVE	To obtain an administrative position in a professional organization
using research, problem-solving, as well as interpersonal skills to develop
valuable experience and quickly become an asset to the company. 
EMPLOYMENT HISTORY	1998 – Present
-	Personal Assistant – As Needed Basis, Express Cleaning, Alexandria, VA 
July 2006 – February 2008 
-	Insurance Account Rep, State Farm Insurance, Alexandria, VA           
January 2004 – May 2006
-	Office Manager, Aldana & Assoc PSC, LTD, Rockville, MD
August 2003 – December 2003
-	Hostess and Cashier, California Tortilla and Tia’s Tex Mex, Fair Oaks, VA
EMPLOYMENT SKILLS		10+ years customer service skills 
	Telephone communication skills 
	Diplomatically resolve client/customer complaints 
	Review, distribute, and send faxes
	Data entry of services rendered by client/customer
	Assist with both verbal and written translations 
	Train new employees on daily operations of company
	Delegate responsibilities to employees to meet company’s expectations
	Data entry to maintain and update database systems 
	Prepare and distribute correspondence, memos, proposals, etc.
	Schedule appointments
	Interact with clients/customers
	Ability to consistently meet quotas
	Maintain and file various documents
	Update and maintain accurate accounting records 
	Accounts payable
	Accounts receivable 
	Accurately prepare and make daily bank deposits
	Process bank reconciliation
	Process credit card reconciliation
	Devise new forms to improve efficiency of workflow as needed
	Notarize documents as needed
	Run office related errands as needed
	Order new office/field equipment as needed 
	Complete other project and duties as assigned
COMPUTER
SKILLS		Microsoft Office
	QuickBooks		Typing (45+ wpm)
	Internet Explorer
ADDITIONAL COURSES		How To Be An Indispensable Administrative Assistant
	How To Collect Accounts Receivables
	Creative Leadership Camp
	How To Manage Your Time
CREDENTIALS		Life & Health/Property & Casualty Licenses
	Notary Public of Montgomery County
LANGUAGES		Fluent in English and Spanish