Hector Ortiz-Ramos
13 Flewellen Drive
Stafford, VA 22554
[Send email using form at bottom]
Mobile: 571-215-5699
Home: 540-720-9269
URL: http://mysite.verizon.net/resp3lsg/
OBJECTIVE: To obtain a networking or system administrator position in the
Information Technological field.
EXPERIENCE: 11/2007 - 8/2008 Digimarc Corporation Washington, DC
Industry: Engineering Services
Computer Field Technician
• Electronics background combined with mechanical ability.
• Work constructively with little or no supervision.
• Able to work on assignments that are complex.
• Customer focused.
• Familiar with standard Microsoft Windows computer operation.
• Dependable / reliable.
• Work effectively in a team based environment.
• Problem solving and troubleshooting skills.
11/2007 - 8/2008 Digimarc Corporation Beaverton, Oregon
Industry: Computer/IT Services
Field Service Technician
Installs, configures and upgrades operating systems and software, using
standard business and administrative packages; may modify specific applications
for use in operational departments.
Installs, assembles and configures computers, monitors, network infrastructure
and peripherals such as printers, scanners and related hardware; pulls cables and
rewires or directs the rewiring of cables as required for new installations and
office reconfiguration.
Troubleshoots problems with computer systems, including troubleshooting hardware
and software, network and peripheral equipment problems; makes repairs and
corrections where required.
Acts as a technical resource in assisting users to resolve problems with
equipment and data; staffs a centralized help desk to facilitate exchange of
information and advice; implements solutions or notifies outsource providers as
required.
Makes hardware and software acquisition recommendations including helping users
assess needs and providing justification for equipment and services.
Assists in instructing City staff in the use of standard business and
administrative software; provides instruction or written documentation where
required.
Assists with the planning, design, research and acquisition of new or upgraded
hardware and software systems; maintains current knowledge of hardware, software
and network technology and recommends modifications as necessary. Performs other
duties of a similar nature or level.
4/2006 - 8/2007 Fort Belvoir Child & Youth Services Fort Belvoir, Virginia
Industry: Education
Child and Youth Program Associate technology Lab Lead
May 2006 – Aug 2007
Fort Belvoir, Virginia
Responsible for the operation of the Child and Youth Services (CYS) Technology
Lab in accordance with applicable regulations. Assist in designing and
responsible for implementing an Educational Technology Program for youths. Plans,
coordinates, and conducts activities for program participants based on observed
needs of individual children/youth and in cooperation with other CYS staff.
Prepares and implements program options for children and youth with special
requirements.
10/2002 - 10/2003 Titan System corporation 8580 Cinderbed Rd, Suite 2200
Industry: Computer Software
Engineer/System Analyst
Provides customer service support for all Army Housing Office-related issues
involving the Housing Operations Management System (HOMES3 software and hardware
systems. I provided technical support to the sites systems administrators and
coordinate with the installation Directorate of Information Management (DOIM)
when resolving different issues. Responsible for response to all HOMES3
application related questions (including operating software and hardware),
documenting all calls, maintaining electronic journals used to generate an online
knowledge base, completing tasks assigned for implementing future HOMES3 updates,
and updating all sites information.
9/2001 - 4/2002 Titan System Corporation Newington, Virginia
Industry: Computer Hardware
Computer Lab Manager
Moved to a Lab Manager position after SRC merge with Titan Corporation,
supporting the Department of Defense TC-AIMS project, where I was the system
administrator of the test center where NT environment is running. Developed the
Network Risk Assessment document to support and deploy the TCAIMS, project
through the DOD arena. Developed the drawings for the new computer lab, and
configured the network schematic for the new building using the Visio tool
application. Trained a junior system engineer in the daily system administrator
duties.
3/1998 - 9/2001 System Resources Corporation Newington, Virginia
Industry: Computer Software
Helpdesk Analyst
Joined SRC in the position of help desk analyst for SRC’s contract with various
elements of Department of Defense. Provide technical support to the Billeting,
Housing, and Furnishing automated systems. Provided technical support to
customers including logging in complex trouble tickets that are hardware/software
related.
3/1996 - 9/1998 Defense Information Systems Agency Pentagon, DC
Industry: Government and Military
Configuration Management Analyst
Defined and implemented configuration management plans, policies, and
procedures. Maintained and generated status report of current systems, spare
components on hand and pending work
Orders. Performed updates on configuration management database. Lead and trained
less experienced members of the configuration management team. Provided data and
drawings in format required for Global Configuration Management Database.
Assisted with developing the schema for the software package, Automated Reporting
Systems (ARS). Created the schema’s that was use to gather daily, weekly, and
monthly reports, in the GCCS, ARS (Action Request System) platforms.
Received a commendation award from the Joint Staff for researched and configured
the Aperture 4.2, configuration management software package; the high quality
graphics and the 100 percent accountability for over 850 pieces of hardware value
in excess of 100 million dollars.
2/1994 - 3/1996 Defense Information Systems Agency Pentagon, DC
Industry: Government and Military
Help Desk Team Leader (US Army)
Duties include supervision of three help desk analysts. Monitor difference
systems, Wang VS, IBM Mainframe computers, two Honeywell mainframe computers, and
minicomputers that provided direct support to the Secretary of Defense, Joint
Chief Of Staff, and the National Command Authorities. Assisted with software and
hardware installation. Helped smooth the transition from the Helpdesk Expert
Automation Tool trouble ticket (HEAT) systems to the ARS (Action Request
Systems). An industry-reorganize tool, which permitted military, and civilians
help desk analysts too quickly and accurately respond to over 5,000 Global
Command and Control System local and global customer service requests with zero
lost of data.
1/1992 - 2/1994 USA Information System Command Fort Irwin, California
Industry: Government and Military
Computer Room Supervisor (US Army)
Supervised twelve operators on IBM mainframe computer system, monitored input
and output qualities.
Acted as the liaison between customers and organization. Performed operation of
IBM 4341 and 4361 mainframe computers, Kodak Microfilm processor, two facsimile
machines, communication front-end processor. Operated and performed unit level
maintenance on multi-function/multi-user information processing systems and
peripheral equipment. Installed hardware and commercial off the shell software
(COTS). Perform shift turnover procedures. Updated the Standard Operation
Procedures for subordinates to follow step-by-step procedures.
2/1988 - 3/1992 400th Personnel Service Company (US Army) Ansbach, Germany
Industry: Government and Military
Computer Operator (US Army)
Team Leader Shift for the Division Automated System Support Office in support
of two Honeywell Level six Computers (DAS3), four Tactical Army Combat Computers
(TACCS), and two units Level Logistics Computers (ULLS-II). Supervised personal
on shift, identified hardware and software problems, and responsible for handled
of classified material. Operated the Honeywell Level 6 DAS3 Computer System.
Processed the Direct Support Standard Supply System and Standard Supply
Installation/Division Personnel Systems. Operated the Tactical Army Combat
Computer Systems to upload and download to difference customers. Operated the
Unit Level Logistic Computer System. Performed duties as input/output supervisor
in support of customers.
EDUCATION: 5/2004 Strayer University US-Virginia-Arlington
Bachelor's Degree
Computer Network and Information Systems
Strayer University US-VA-Alexandria
Master's Degree
Pursuing Master degree in Information Systems
Learning Tree International US-Virginia-Fairfax
Certification
Windows 2000
US Army Quartermaster School US-Virginia-Fort Lee
Professional
Diploma from U.S. Army Quartermaster School, Fort Lee, VA
US Army Institute US-Indiana-Fort Benjamin Harrison
Professional
Diploma from the U.S. Army Institute of Personnel and Resource Management and
Computer Science
US Army Computer Science of School US-Georgia-Fort Gordon
Professional
Diploma from the United States Army Computer Science of School, Fort Gordon,
GA
University of Puerto Rico US-Puerto Rico-Carolina
Some College Coursework Completed
56 credits hours, Social Science and Banking
Electronic Data Processing College US-Puerto Rico-Hato Rey
Some College Coursework Completed
15 Credit hours; Major Subject, Computer Science
Maryland University US-Germany-Ansbach
Some College Coursework Completed
six-semester college hour
SKILLS: Skill Name
Bilingual- Spanish
COMPUTER SKILLS: Operating Systems: Windows 2000,
LANGUAGES: Languages Proficiency Level
Spanish Fluent - Full Knowledge
ADDITIONAL
INFORMATION: Security clearance: Posses an active TS/SSBI/SIOP, clearance.
Additional Training:
IBM/VM/ESA AND MVS/ESA COURSE
DATA GENERAL OPERATOR COURSE
INTRODUCTION TO CBI
KODAK HARDWARE TRAINING COURSE
BASIC JCL
COMMUNICATION CONTROL OPERATOR COURSE
KODAK KOMSTART MICROIMAGE PROCESSOR IV
COMSEC CUSTODIAN COURSE
DOS FOR OPERATORS
JES2 FOR OPERATORS AND PROGRAMMERS
ACTION REQUEST SYSTEM COURSE
GCCS USER INTRODUCTION
GCCS UNIX COURSE
GCCS BASIC ADMINISTRATOR COURSE
ORACLE 7 COURSE
TCP/IP NETWORKING COURSE
WINDOWS 2000 CERTIFICATION
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