ARMIN WALTER KREIN
4507 KERRYBROOKE DRIVE
ALEXANDRIA, VA 22310
[Send email to request phone number] 83-3022
AVIATIONUSA@VERIZON.NET
PROFILE AND SUMMARY QUALIFICATIONS
A motivated and resourceful individual with experience in cultivating customer
relations, service and computer operations. A quick learner having the desire to
succeed. Displays interpersonal, organizational and communication skills and
interacts with all levels of management and staff. Exhibits a professional
demeanor in completing assignments with accuracy and in accordance with
established time management.
PROFESSIONAL DEVELOPMENT
EDUCATION
Averett College, Danville/McLean, VA
Received Bachelor of Arts Degree in Business Administration, 1995
COMPUTER LITERACY MS Word, Excel, PowerPoint, Access, Internet, E-mail, Gateway
Ticketing System, Windows 95/98/00/NT, PC in Windows Environment, Networking,
Configuration, Installation, Interfacing, Integration, Batching, System Analysis,
Troubleshooting, Remedy Help Desk and Enterprise Administrator
TRAINING SKILLS A+ AND MCSE
OTHER SKILLS General Accounting, Business Management, Quality Control
PROFESSIONAL EXPERIENCE
October 2003 – Present Ben Dyer Associates, Inc, Mitchellville, MD
CAD TECHNICIAN (February 2006 – Present)
Prepare Stormwater Management/Storm Drain, Road Improvement and Sediment Control
Plans using AutoCAD release 14 and 2005.
TECHNICIAN (October 2003 – January 2006)
Operated print machine, used computer to index original and scan drawings, filed
original drawings.
May 2003 – July 2003 Systems Plus, Inc., Rockville, MD
CUSTOMER SERVICE TECHNICIAN I
Worked at contract site for Department of Labor, Computer Technology Center in
Washington, DC. Answered phones, entered data regarding hardware, software
problems into Remedy for trouble ticket.
Dispatched calls to technician, also gave solutions to problems
August 2000 – May 2003 ACSYS, Washington, DC
ADMINISTRATIVE ASSISTANT/COMPUTER SPECIALIST
Performed a wide range of assignments with various clients; applied skills in
keyboarding and troubleshooting. Participated hands-on in data entry of customer
accounting data and information; proofread printouts to ensure ultimate accuracy
Was selected by name to work for several noted corporations including ROH
Incorporated, the Cadmus Group, Tele Corp PCS (now AT & T Wireless), Premier
Mortgage Company, and the Direct Impact Company among numerous companies
serviced
January 1995 – September 1999 Washington Flyer, Dulles, VA
GENERAL BUSINESS ASSISTANT
Received authority and oversight for all automated operations; initiated
troubleshooting to detect malfunctions in network system; resolved problems
efficiently and expediently; upgraded and maintained systems/inventory
Designed and generated a wide range of computerized reports comprised of
statistics, tabular formwork, schedules; handled large workload simultaneously;
oversaw efficient operations of network and initiated preventive maintenance;
worked closely with Gateway Help Desk to handle system upgrades, software
compatibility and operational issues, provided technical support on a mosaic of
computer-related issues
Administered customer service relations program; resolved an array of problems
and complaints orally and in writing effectively to the satisfaction of all
parties; played a key role in promoting company image that ensured loyalty for
repeat business and referrals
September 1987 – December 1994 Suburban Cleaners, Alexandria, VA
CUSTOMER SERVICE REPRESENTATIVE
Responded to telephone inquiries with a professional demeanor and provided
detailed information on a myriad of cleaning problems; rendered advice on
specific cleaning methods. Worked with major
corporate accounts and improved billing; also handled individual accounts
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