Information Technology Consulting/EFS/EHFS Business Analyst
Rebecca H. Goodwin
PO Box 112
Scottsville, VA 24590
434-390-7055
beckyhanesgoodwin@yahoo.com
OBJECTIVE:
During the course of my career I have developed a varied set of I.T. and
business related skills. My I.T. skill set is primarily in the areas of business
analysis, Work flow, testing and training. The last Eight years have given me
full scope experience as a Business Analyst / Training Manager within local
government agencies to include, Human Services, Dept. of Social Services and
Community Service Boards. I have managed the requirements gathering,
implementation and training of software applications and EFS/EMRS systems.
I am an expert in business process remodeling and software development life
cycle, including analysis, design, change management, training, testing and
implementation of software applications.
Familiar with current HIPAA, Medicaid, Medicare industry standards
Excellent communication, analytical, interpersonal, and presentation skills;
expert at managing multiple projects simultaneously.
TECHNICAL HIGHLIGHTS:
Specialist in work flow, business processes, change management, training and
implementation of EFS and EMRS.
Advanced Experience in installation, troubleshooting, software enhancement
development.
Successfully trained Voice Recognition software, Data Warehouse tools, SPIDeR
multiple search application, EFS and possess basic knowledge of SQL
installations.
PROFESSIONAL EXPERIENCE:
Richmond Behavioral Health Authority Richmond, VA
06/2008 to Present
Business Analyst:
Interviewed staff gathering requirements for an all encompassing EMR system to
include HR, Finance and E-Pharmacy. Clarified client requirements, business needs
and project objectives, via feedback sessions and client meetings, in
collaboration with all stakeholders.
Collaborated with Sales and Marketing teams, external agencies, third-party
technology distributors to facilitate communication for successful project
launches.
Conducted business analysis, project assessment and feasibility
determination.
Developed Training and Implementation Plan. Developed business process
models.
Virginia State Department of Social Services
Richmond, VA
03/2006-05/2008
Training Consultant:
ChildWINS Project Lead Trainer: Met with developers and project stakeholders
to lead a kickoff meeting. Defined and introduced the project, team members'
roles, and key deliverables. Mapped out time lines, milestones, communication
processes, question and answer session.
Generated excitement and buy-in to secure commitment to project objectives,
and shared a group vision to start the team on a motivated track.
Suggested a solution changing business process resulting in a savings of One
million dollars of two product developments.
Created training materials for SPIDeR application and Data Warehouse for User.
Trained both systems to end-User. Created and maintained 175+ page training
manual and SPIDeR User's guide. reinforcing application training. .Assisted with
SIT testing performed on all new releases of SPIDeR. Traveled extensively.
Handled all aspects of training to include scheduling times, dates, location.
Served as liaison between end User and State management encouraging enhancements
to applications. Served on various User local committees. Business Analyst for
VA-CD project (case management replacement for the vendor purchased EZ-Filer
Systems software)
EZ-Filer Systems, LLC
Front Royal, VA
09/2001-03/2006
Business Analyst/Implementation Director/Technology Trainer:
Served 5 years in all areas of company in training ,development. and Work flow
expert. .EZ-Filer Systems is a computer software company that specializes in a
paperless work environment. The software, primarily implemented in Virginia
Department of Social Services agencies, streamlines the work flow procedures
with use of case management tools, such as macros and interfaces into other state
mandated database systems. In this position I advanced in progressive
responsibility for some elements of product development and design.
Trained and managed a team of eight employees in software support, customer
service and product training at the User level. Scheduled the implementation,
training, and installation of software product and had oversight responsibility
for quality assurance.
Resolved software and technical support calls, including installation of
software, and user errors as well as trained the trainers to do the same.
Designed program screens and functionality including working with the
development of the software for functionality and to be user-friendly. This was
accomplished by studying the need of the User, work flow procedures and State
polices and procedures of VA DSS employees.
Developed as well as trained customers to develop templates in Microsoft Word
to be functional in the paperless work environment derived from existing state
and local .pdf documents
Possessed strong communication skills with directors, supervisors,
caseworkers, trainers, program development manager, and Company help desk, to
handle any customer concerns in a timely and effective manner. Developed and
maintained ongoing relationships with State and Local Government employees.
Responsible for analyzing and testing new software enhancements and
development. Made design and development recommendations to the Director of
Development based on findings in training and use of the product the by the
customer, translating client requirements into highly specified project briefs
Worked closely with Developers and a variety of end users in the development
of the EZ-Filer Document Imaging System, LTC, AG, and SLH software to ensure
technical compatibility and user satisfaction. Suggested new functionality and
redesign of the programs based on feedback from the User. Worked closely with
State Policy and procedures in the development and design process.
Onsite visits to perform Work flow analysis soliciting sales and/or
implementation of product. Created Work flows for each DSS agency to assure
smooth transition to a paperless environment. Created Work flows for the State of
Pennsylvania, Child Care Smart Card, and the National Medicaid Smart Card
currently in development. Developed and wrote training manuals for the Trainer
and User. Developed EZ-Filer Training and User's Manual.
Trainer and Software Support
Educated customers and employees how to successfully use and train the
software
Trained customers on the voice recognition software, Dragon Naturally Speaking
7.3 by Scan soft
Traveled throughout Virginia to provide on-site training of customers and to
provide customer service and software support
Visited potential customers to study data systems and compare their existing
work flow and system tools to EZ-filer software. Reported findings to
Administration as to how EZ-filer could streamline the work processes eliminating
some data systems due to the implementation of EZ-Filer software. Determined the
needs of the potential customer and recommended and designed new development in
EZ-Filer software to meet those needs.
Created business solutions; plan, manage and implement application development
projects; integrate commercial software packages with daily work processes and
manage transition of related services, all within project management framework.
Timed successful launches of go live" implementations to allow for system
administrator support, developer resources, and training on Content Management
Systems, and content delivery strategies.
Held post-launch review meetings to revisit project strengths and liabilities,
and to build out better processes for future projects. Team building continued
through to wrap-up.
UVA Health Sciences Center
Charlottesville, VA
01/1996-09/2001
Medicaid Specialist:
Benefit Specialist in Medicaid Unit at UVA Medical Sciences Center .
Accepted and processed cases for 121 agencies.
Maintained expert knowledge of State Medicare Programs, Department of
Disability Unit, Community Resource Programs, Grants for Medically Indigent, SLH,
AG, and LTC, Self-Pay programs.
Actively Collected Data from multiple sources for processing cases.
Excellent working knowledge of Health care data system and claims processing.
Worked closely with staff of Chamberlain Edmonds and UVA Patient Financial
Services, understanding goals and mission.
Buckingham County Department of Social Services Buckingham, VA
09/1985-01/1996
Benefits Specialist:
FS Clerk
Senior Eligibility Benefits Specialist
SKILLS:
Working knowledge and Experience in:
Windows 2000/XP
Microsoft Word 2000 & 2003
Microsoft Outlook
Excel
Smartdraw Business Modeling Tools
Network connections of Client computer
Installation of hardware, such as scanners, digital recorders, and printers
Installation and training of the voice recognition software, Dragon Naturally
Speaking
Troubleshooting state images of computers for compatibility with EZ-Filer
products
Installation of software to SQL and client computers
Product Design and Development experience
SharePoint Project Workspace
Career Track Education & Training
Medicaid Policy Training
Ability to manage Change in organization
PROFESSIONAL AFFILIATES:
Dept. of Medical Assistance
Richmond Behavioral Health Authority
Virginia Dept. of Social Services
Microsoft Corporation as a partner with EZ-Filer Systems
EZ-Filer Systems
UVA Health Sciences Center
33 Local Virginia DSS agencies
VISSTA Training Centers
First Virginia Bank-
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