LAURA M. MARTIN
1940 Rockwood Drive / Chesapeake / Virginia / 23323-5312
(Home)  [Send email to request phone number] 66-9724	(Cell)  [Send email to request phone number] 09-5566	•	[Send email using form at bottom]

SUMMARY

Technical Editor with expertise in substantive editing of technical and
non-technical documentation in government contractor environment.  Proven ability
to achieve success in the following areas:

•	Document Management, Storage, and Retrieval Services
•	Quality Control
•	Customer Satisfaction	•	Marketing and Communications
•	Cost Assessment – New Business


CLEARANCE LEVEL – SECRET (In Scope)

PROFESSIONAL EXPERIENCE

Electronic Data Systems (EDS), an HP Company                     Plano, TX      
     September 2003 – January 2009
Navy and Marine Corps Intranet (NMCI) Contract – Naval Station (NS) Norfolk, VA

Technical Editor – Documentation and Processes                                  
                 February 2007 – January 2009

Enforced company documentation standards as team member of Document Management
Center.  Performed thorough editing of technical and non-technical documents
(Engineering documents, Training materials, and PowerPoint presentations) for a
$20+ billion technology services industry leader and is now a business unit of
Hewlett Packard’s (HP’s) Technology Solutions Group.  EDS delivers one of the
industry’s broadest portfolios of Information Technology (IT), applications, and
business process outsourcing services to clients around the globe.  The NMCI
Contract is the world's largest, most secure private network serving more than
500,000 sailors and marines globally.

•	Reviewed, edited, and revised all technical copy as required, in cooperation
with authors.
•	Published documents to reference library (Definitive Software Library.)
•	Performed Substantive Editing (Policy, Integrity, Format, Mechanical Style,
and Language.)
•	Conducted Quality Control checks for other writers’ works, including Knowledge
Center publications.
•	Provided financial bids for New Business Portfolio Projects.  (Obtained and
categorized data from project managers and engineers to provide pricing for new
business projects.)

Communications Specialist – Marketing, Communications, and Training           
August 2005 – February 2007

Drafted and distributed Enterprise Communication User Alerts, Bulletins, Monthly
Training Newsletters for Navy and Marine Corps (classified and non-classified).

•	Maintained Enterprise User Alert Mailboxes via Microsoft Exchange and Subject
Matter Expert Database in Microsoft Excel.
•	Responsible for disseminating After-Hours Emergency Communiqués.
•	Coordinated with Engineers and Representatives from various organizations,
including Messaging and Software Distribution.
•	Posted documentation to NMCI Homeport and worked directly with government in
Enterprise Network Operations and Security Command Center and Program Management
Office.
LAURA M. MARTIN                                                                 
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Help Desk Senior Coordinator – NMCI Service Desk                                
      September 2003 – August 2005

Provided consistent and professional customer service.  Effective problem
solving and issue resolution skills.

•	Resolved customer issues in Help Desk Call Center using Tivoli EndPoint.
•	Served as liaison between client and Site Managers, Base Operations and
Network Operations.
•	Provided Quality Assurance (QA) by following call-handling procedures and
Remedy ticket documentation policy.
•	Awarded six perfect score certificates of recognition based on customer
satisfaction surveys.
•	Received two perfect call awards based on calls monitored by QA.


Data Networks                                        Hunt Valley, MD            
                                 July 2003 – August 2003
Project Leader Assistant (Contract)

Installed and configured Dell personal computers (PCs) in Virginia Beach Public
City Schools for Elementary, Middle, and High Schools, as well as additional
educational support services locations.  Collaborated with Technology
administration to ensure precise system implementation.  Data Networks has been
one of the Mid-Atlantic premier providers of Enterprise solutions for higher
education, and state and local government agencies.


Tek Systems                                            Glen Allen, VA           
                                        May 2003 – June 2003
PC Technician (Contract)

Performed Asset Inventory for AMSEC, LLC. at St. Julien’s Creek Annex Base in
Chesapeake, VA (part of USN Norfolk Naval Shipyard in Portsmouth, VA).  Executed
physical inventory of fixed assets.  Operated in teams using barcode scanners to
record data and ensure accuracy.  TEK Systems has strong relationships with 82%
of the Fortune 500 and multiple government agencies.  AMSEC, LLC is a full
service supplier to the Navy and commercial maritime industry and is operated as
a wholly-owned subsidiary of Northrop Grumman Shipbuilding.


EDUCATION

Associates of Applied Science in Computer and Information Science
Major-Information Technology/Networking
ECPI College of Technology, Virginia Beach, VA

Bachelor of Science
Major-Psychology, Minor-Sociology
Old Dominion University, Norfolk, VA