Jennifer L. Mix
6609 Cambridge Park Drive, Apollo Beach, FL 33572
813-541-7419
jmix2009@gmail.com
SKILLS SUMMARY
More than 12 years Experience in Web Service Enablement, Administration, and
Back office Management. Over 8 years experience in metrics analysis and change
management.
Platforms, Applications, and Products Experience Include but not limited to;
HPUX, Sun Solaris 10, Windows 2000-2003 Enterprise, Windows NT, BEA/Oracle
WebLogic 7.x - 10.x, Aqualogic Service Bus ( ALSB ), Websphere ( WAS ), SunOne
Portal Server, Active Directory, MS Internet Information Server (IIS), SSL,
Apache, Microsoft Exchange 5.5, 2000, & 2003, LDAP Scripting, VoiceGenie, Crystal
Enterprise, WebTrends Enterprise, SunOne Directory Server, SQL 2000 scripting,
DTS Packaging, Microsoft Visual Studio/Visio, Novell Family through NetWare 5.x,
ASP.NET, LiveLink, Teamsite, SMS, SCO Xenix System 5
Languages and Protocols : ASP - Visual Basic - SQL - XML - VXMLI - HTML - JAVA
- C++ - TCP/IP - FTP - SMTP - ODBC - ADO - DNS - WINS - IPX/SPX
EXPERIENCE
Middleware Engineer - Commercial Web Middleware Enablement,SSO Application
Hosting 09/2005 to Present
IBM - Integrated Technology Delivery Remote
• 7x24 Level 3 support of Middleware products
• Continuous remote support for over 300 dynamic web delivered application
domains in clustered environments for several accounts
• Detailed root cause analysis and project management.
• Represented IBM Middleware in conjunction with Project Office to determine
project sizing.
• Coordinate with third-party delivery teams, Project & Account Management
throughout lifecylce to ensure on time deliverables
• Create and maintain implementation and support documents for division
• Change Management coordinator for Middleware team ensuring contract guidelines
are followed and SLA's are met
• Oversee transitional project activities to bring into regular steady state
support
Web Management / Sr. Operations Analyst 02/2005 to 09/2005
AT&T Worldwide Customer Service – VoiceTone Tampa, FL
• Provide Level 3 Support for production and development on both new generation
(Voicetone/VoiceGenie) and legacy (Interactive Voice Service )
• Point of contact for escalation issues
• Provide initial detailed problem determination, root cause analysis and
recovery
• Accountable for lifecycle of solutions, upgrades and implementations.
• Analyze issues related to Dialogic DM3 (4 - T1 Terminations) voice cards,
VXMLI, secured hosts, BEA WebLogic Application Deployments & multifaceted
configurations
• Oversee Lifecycle fulfillments of BEA WebLogic deployments as new customers
graduate through development and QA stages to production.
• Drive and organize deliverables for worldwide customers
• Regularly audit change management standards to ensure stability and
consistency of environment
• LDAP scripting for management of profiles and groups across varied platforms
utilizing SunOne Portal Server and SunOne Directory Proxy
Project Sr. Engineer 08/04 through 12/04
Publix Super Markets, Inc. Lakeland, FL
• Facilitating QA and production systems during critical launch phase of large
POS system rollout
• Develop Implement primary change management procedures for environmental
continuity
• Validate code version releases and corresponding SQL, MDX, and XML data
• Consult on basic flow of broad scope technology flow for viable development,
QA and production environments
Web Management Services / Enterprise Solutions Analyst 06/03 through 08/04
Philip Morris USA Richmond, VA
• Acting Webmaster for client/server web-delivered applications
• Project management for enterprise application and web system rollouts from
planning and development through end-user launch
• DBA for various intra-company SQL databases
• Provide version analysis IBM WebSphere, BEA WebLogic, Crystal Enterprise,
.NET, .asp & .xml applications
• Administer 18,000+ Microsoft Exchange users/mailboxes across a
fifty-seven-server unit of clustered environment
• Troubleshoot and support modification projects to www.philipmorrisusa.com and
other company Internet sites
• Manage licensure and digital certification (SSL) across platform.
• Administrative governance across divisional deployments of BEA WebLogic & IBM
WebSphere applications
• LDAP scripting for management of profiles and groups across varied platforms
utilizing SunOne Portal Server and SunOne Directory Proxy
• Change management verification for all code and web content developers.
• Developed Web-based application for tracking departmental productivity and
project matrix using ASP, VB, and SQL scripting with MS SQL 2000 back end for
data
• Work with external vendors for Internet Site support, maintenance, and upgrade
requirements
• Administrate PVCS, Teamsite, and Livelink code and document repositories
• Create technical documentation for all tasks related to supported
applications
Web Application Analyst 09/02 through 04/03
Bank of America Richmond, VA
• Facilitate company-wide mass rollout from CC-mail, GroupWise, Domino & MS
Exchange 5.5 platforms to clustered MS Exchange 2000 environment with extensive
use of SMS
• Initialize primary message store and server connections as well as remote
application installation/ initialization when needed
• Identify root of issues and assist with those resulting from data or
authentication moves and changes between Domino and MS Exchange servers and
parent domains
• Utilize Active Directory for Exchange environment consistency, identification
and various troubleshooting research
Systems Analyst / Web Administrator 04/00 through 01/02
Bankrate Inc. N. Palm Beach, FL
• Perform Webmaster duties for load balanced tiered website including over 100
co-brands and receiving over 1 million hits daily
• Manage all levels of MS Exchange 2000 environment, including personal and
public message store security and resource restrictions
• Life cycle project management for rollout of Web traffic application(s) for
company site averaging 1+million daily visitors to assist sales force
marketability
• Work with third party vendors for project risk management and systems
implementation planning
• Maintain daily reliability of live, production servers (Microsoft, Novell &
Citrix Platforms)
• Disaster recovery coordinator for 52 on-site and 14 remote co-location
servers
• Maintain organizational and implementation standards between in-house
developers, department heads and vendors
• MS Exchange and Network Profile administration needs
• Hardware support of DELL PowerEdge & Compaq Proliant Servers as well as DELL
and clone workstations
• Responsible for license files and software compliance
Network Administrator / Systems Engineer 02/98 through 03/00
WRLH Fox-35 /Sinclair Broadcast Group Richmond, VA
• Administrate local servers on national corporate WAN, and maintain directory
structures
• Choose & manage implementation of sales automation and traffic software
packages, consult departments on 'best practices'; establish SOPs
• Upgrade and troubleshoot all onsite servers (Novell-Microsoft NT-AS/400),
robotics & workstations as needed
• Create and maintain Visual Basic, Web Driven application and MS Access
database for FCC public records requirements
• Responsible for installation and updates of all general and industry specific
software such as: TV Scan Omega, MAX Qualitative, MarketPro, JDS/Columbine
Products, A+ Tax
Business Systems Analyst 01/96 through 03/98
Image Entertainment Inc. Virginia Beach, VA
• Consulted on and Implemented new business office using Novell Network Systems
• Support WordPerfect 7, Paradox, Symantec ACT, and various graphics programs
used for promotions
• Set standards for document layouts and spreadsheets for investor information
• Assisted in formulating 5-year earnings potential based on demographics,
industry and pars
• Solely responsible for selection of POS system based on business
compatibility, networking needs and costs
TRAINING and EDUCATION
Mobile Computer Training XML Certification 2001
ProSoft /NetGuru Technologies Certified Internet Webmaster 1997
Tidewater Community College CS - Information Systems Management 1997
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