Hafida WATLA
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Objective
To obtain a position that will enable me to utilize my strong knowledge in
French language, customer service, computers and ability to work well with
people.


Qualifications
	
	Experience in customer service, 	
	Excellent knowledge in French and Arabic Languages,
	Knowledgeable with numerous Microsoft programs, namely Excel, Internet
Explorer, Outlook Express, Power Point, 	Word and Works Word Processor, 	
	Outstanding communications and organizational skills,
	A professional and friendly manner,
	First Aid and CPR certified.

Professional Experience and Accomplishment

Global Marketing Company VA
Telephone interviewer (bilingual/French)
November 2008-Present
	
	Telephone residents at home (in Canada) to ask questions regarding products and
	services.


Office Depot, Landover MD
Copy center specialist
August 2006-June 2007

	Complete printing jobs,
	Prepare orders for customer’s business cards, notary seal and business forms,
	Complete small and medium edit jobs for customers,
	Ups shipment,
	Provide prompt, efficient and courteous customer service,
	Cash register operator.

OfficeMax Virginia Beach VA
Sales Associate
April 2005-June 2006

	Assist customers in self service copier,
	Resolve customer’s needs,
	Take orders for printing jobs,
	DHL shipment,
	Provide prompt, efficient and courteous customer service,
	Cash register operator.

Education


2005-2006
Adult Learning Center (Virginia Beach) VA 2005,
Certification in “Advanced Essential Computer and Office Skills.

1996-1998
University of EST Morocco,
Associate's Degree in Administrative assistant.

1993-1996
Idrissi High school Morocco,
Secretarial work.


Other experience


French tutor and Front Desk Clerk.