Joyce S. Ramos	           
                Home: +1  [Send email to request phone number] 90-4365 ~ Mobile: +1  [Send email to request phone number] 39-9891
          email: [Send email using form at bottom]
                                                                                
              1825 Garner Lane Virginia Beach VA 23464

OBJECTIVE
To obtain a position within the General Administrative field where my experience
and enthusiasm will have application.
EDUCATION
Digital Corporation, Reston VA Fundamentals of Web Development
•	Basic Java/Java Scripting/ HTML/DHTML
Sentara Personnel Services, Norfolk VA
•	Medical Billing Basic Terminology
Tidewater Community College, Virginia Beach VA
•	Medical Terminology
•	General Studies
Salem High School, Virginia Beach VA (9/1990-6/1993)
•	Advanced Studies Diploma 
Self-Study Courses
•	Windows Microsoft Office

EXPERIENCE

Channel Blade		  		                				07/2005-4/2009
Sr. Data Analyst
•	Entered brochure data for a variety of dealer websites using company’s
database DIS-(Data Input System).
•	Researched & resolved data issues assigned by other departments.
•	Ran quality checks on model data entered by data staff member(s) for accuracy
on a weekly basis.
•	Sent dealer notification emails on model year manufacturer data availability
when necessary.
•	Ran various reports for Data Manager on a weekly basis.
•	Assisted temporary employees with data entry processes & questions when
necessary.
•	Assisted management on training new temporary employees when assigned.
•	Provided assistance to temporary employees when necessary.
•	Investigated work orders that come into data team support box, and coordinated
efforts to have issue(s) resolved.
•	Made changes to live data based on OEM client specifications and or requests.
•	Set-up new companies for data completion.
•	Created work orders for data entry and graphics processing.
•	Managed work flow for data department in the absence of Data Supervisor.


Electronic Systems Inc. (ESI)								01/2005-07/2005
Customer Support Representative
•	Provided support to the outside sales account managers, to achieve maximum
profitability and productivity in line with company vision and values.
•	Handled the majority of administrative tasks associated with sales accounts.
•	Reviewed and made corrections to their assigned sales representative(s)'s
Commission Reports, Order Reports & Backorder Reports on a weekly basis.
•	Performed specific tasks such as spreadsheet upkeep, database upkeep and
miscellaneous reporting.
•	Monitored sales representative(s)'s warehouse shelves.
•	Assisted other Sales Operation team members as needed.

Randstad/ Channel Blade Technologies		  		                			03/2004-1/2005
Data Entry Temp
•	Entered brochure data for a variety of dealer websites using company’s
database DIS-(Data Input System).
•	Researched and updated various dealer websites when necessary.
•	Assisted Account Coordinator’s with the Quality Assurance processes to confirm
that dealer websites are fully completed and activated.
•	Provided Web Statistic Reports using Excel on a monthly basis for companies
(Sea Ray and Baja-Powersports Industry).
•	Researched the source of invalid data by fixing xml/brochure errors into
company database when necessary.
•	Provided overall administrative support when assigned.






Remedy Intelligent Staffing/ S & K Sales Company						11/2003-02/2004
Office Assistant Temp
•	Assisted Accounts Receivable Supervisor and Commissions Receivable Associate
with administrative and general office support.
•	Entered accounting/billing information into the Excel and Lotus spreadsheets
when assigned.
•	Provided file maintenance on all accounts containing Vendor statements, Cash
receipts, Memo billings and letters to Vendors.
•	Entered data into company’s database (ProComm) for cash receipt inventory and
miscellaneous items.
•	Provided overall administrative support when assigned.


Headway Corporate / Dollar Tree Stores, Inc.				    		11/2002-05/2003
File Clerk/Admin.Support
•	Distributed mail on a daily basis for the Accounting and Accounts Payable
Department.
•	Distributed cash receipts to the appropriate Account Associates by store
number.
•	Filed Vouchers by Vender number.
•	Indexed and entered invoices that have been scanned into the Visual Info
program.
•	Provided overall administrative support when assigned.

All Fund Mortgage Corporation							    07/2002-08/2002
Administrative Assistant
•	Assisted management with correspondence duties when assigned (using Microsoft
Office 2000-Word, Excel, and Outlook).
•	Answered incoming calls from prospective clients, took, and relayed messages
for management.
•	Ran errands for management for office supplies, post office, and delivery
services when assigned.
•	Maintained paper supply for all office equipment (fax machine, photo copier,
and laser printer).
•	Provided overall administrative support when assigned.

Kelly Services/ NASD	                                                           
                 	              		   03/2001- 12/2001
Entitlement Specialist
•	Processed, created and maintained NASD’s IARD (Investment Advisory
Registration Depository) user accounts.
•	Entered pertinent data consisting of company’s information using WEBCRD and
Clarify/Clear Support systems.
•	Filed Accounts accordingly by CRD/ Broker Dealer number.
•	Provided Entitlement for Firm’s Account Administrators and Users &
administered User Rights to access NASD’s WebIARD system. Contacted Account
Administrators by telephone to verify application information and other
inquiries.
•	Assisted Management in special projects (i.e., updating database, general
filing, file maintenance, quality control, and mailroom support).

Sentara Personnel Services							                     06/1999-01/2000
Data Entry Operator
•	Updated Physician’s current employment status in Sentara’s Physician
database.
•	Arranged Physician documents and correspondence.
•	Created various spreadsheets in Excel when assigned.
•	Provided administrative support to management when necessary.

Patient Refund Representative
•	Entered and processed patient refunds in database using SmartStream 6.2
Software.
•	Filed claims accordingly in alpha/numeric format.
•	Provided administrative support to management when necessary.



A & E Signature Service						                                    
11/1998-02/1999
Customer Service Representative
•	Handled inbound calls for customers inquiring information on appliances and
electronics.
•Provided customers with product service repair scheduling.
•Assisted with other duties/projects when assigned.



References available upon request