Maggie P. Greene-Wright 
1215 North 31st Street
Richmond, VA 23223
[Send email using form at bottom]
 
Comcast – Retention Specialist – 2003 - 2008
Visited customer homes to retain or re-established relationships; to install
cable and or internet services. Also visited to homes to resolve billing and
technical concerns with services.
Comcast -Customer Service Representative – Call center environment selling cable
and internet services. Resolving billing and technical concerns.
 
Drytac Corporation – Receptionist – 2001 - 2002 
Answered phones, distributed mail and typing correspondence.
 
Family Child Care Provider – 1997 - 2001 
Provided a nurturing environment for children from six months to fourteen years
of age.
 
Career Highlights – Signet Bank  1979 - 1997 
Commercial Customer Service Representative – 1995 - 1997
Handle customer inquires, problem solving via phone; researched and adjust
customer accounts.
 
Research Analyst – 1990 - 1995
Execute resolution of missing and or misapplied deposits and payments on
customer accounts. (checking, saving, utility, tax and loan payments) Correspond
via mail and telephone with Federal Reserves and lending entities to resolve bank
outages.  Reporting processing and posting errors.
 
Commercial Staff Assistant – 1988 - 1990 
Handle customer inquires, problem solving, process customer transactions. Opened
and close accounts, wire transfers, money purchases. Cleared daily overdrafts.
Assist with preparation of loan packages and watch reports. Prepared expense
vouchers, routine correspondence, credit reports and worksheets.
 
Product Information Specialist – 1988 - 1988 
Opened and serviced accounts by phone for Virginia, Maryland and the D.C. areas.
 Made outbound calls, sold products to old and new customers to maintain and
increase customer portfolio.
 
Customer Service Representative, Vault Custodian - 1979 - 1988 
Opened, closed and service accounts. Cleared overdrafts daily. Corresponded with
customers to clear overdrafts. Handled collection methods to reduce bank lost.
Assist tellers with large deposits to ensure all monies were counted before the
opening of business. Prepared, collected and post payment for safe deposit
customers.

Skills:  MS Word, Thoroughness, Attention to detail, Decision making, Team
player, Ability to multitask, Resolve problems, Organizational skills, Effective
communication, Quality focus, Excellent listening skills, Excellent phone skills
and results driven.